Stopped by with my mom before Mother's Day for a head spa experience, and I'm going to be honest,…read morewe left laughing because what we got was not at all what was advertised.
When we walked in, the staff seemed confused and panicked that we arrived on time for our appointment. After waiting a bit, we were put into our rooms with very little instruction. We were told to take our tops off and get under the covers for a massage. We thought this would just be a neck and shoulder massage included with the head spa package. We had booked the total package, the biggest one they offer and for both of us.
We were then told that only one of the workers knew how to do massages, so one of us would get a massage while the other got the head spa, then we'd switch. No robes, no explanation, just "be ready." Our appointment was at 3:30, but nobody came in until 3:55. Sitting in silence for 25 minutes waiting was extremely uncomfortable.
When they finally came in, the masseuse asked us to remove the rest of our clothes -- something that was never mentioned beforehand. Their website does not make it clear that this is a full-body massage, so this absolutely needs to be explained better.
The head spa itself was a disaster for me. It basically felt like a very rough, deep hair wash. No one explained any of the products being used, what the facial mask was, or what steps were happening during the process. There were no before-and-after photos like other head spa services online. It wasn't relaxing. Instead, it was uncomfortable and even painful. They were digging into my scalp so hard that when I asked for lighter pressure, I was ignored. They were rubbing my hair aggressively between two hands, and I knew I was going to end up with knots.
At the end of the head spa time, they started blow-drying my hair with heat, once again without any explanation. I wasn't expecting heat on my hair at all. After this, I had my full massage (about 60 minutes), during which my hair continued drying.
When the massage ended, I reached up and felt the biggest knot of my life -- a literal bird's nest on top of my head. The worker immediately saw me freaking out. Instead of explaining anything, she started dumping oil in my hair and brushing through it harshly. I said "ow" multiple times, and it didn't matter. Then she brought the heat tool back out to "help," which only made my hair frizzier and more damaged. Keep in mind this was all happening while I was face-down on the massage table, making my hair even more voluminous and chaotic.
I had to go home immediately, wash my hair, and do treatments because it felt fried. If anything, this service made my hair worse.
The massage was equally strange. After being told to undress fully, the masseuse worked halfway down our buttocks, pulling the covers down and exposing us in a way that felt completely inappropriate. I've had many massages -- anything near that area is normally done on top of the covers. The pressure was also extremely intense, with lots of elbows and body weight. I was sore for days afterward, to the point where deep breaths hurt. I'm honestly not sure if she strained something.
The whole experience was so bizarre that my mom and I laugh about it now, but I would not recommend this place at all. The five-star reviews do not match what we experienced.
The pricing was also confusing. We were charged a deposit, then it was returned, then we were charged around half the service cost, then that was removed... and when we asked for clarification, the staff didn't really understand it either. It genuinely felt like we were being scammed for a moment.
The ambiance was fine, but the music could've been louder, and the décor felt like several themes mixed together. Sticking to one vibe would help.
Overall, I wish we had gone to the Bridge Park head spa or even somewhere like Kenneth's instead. This was not worth the price or the stress.
ATTACHED IS PIC OF MY HAIR AFTER.