Awesome insurance co. Called the other day to get a quote and was impressed on the phone by how…read moremuch they care. A few days later went in to get my insurance setup and the owner came to greet me and took the time to sit down with me and explore my options. Cant say enough good things about Ambrose Ins. My rate was better than most but more importantly they made me feel important, and thats what i was looking for. 5 stars all the way!

I have been with Ambrose ins. for 40 years, had one accident that was my fault 2 years ago. In the…read morelast year my car was parked legally on my street and hit twice. The police were at both instances and ARBELLA INS. who Ambrose carries was reimburst for damages because I was not at fault.ARBELLA Ins.says because of too many losses they will not insure me. I have only had one at fault accident in 40 years and Ambrose did not help. In the old days GREG and his Father would always be there for you. Go find someone that will fight for you. Disappointed.

I've dealt with many insurance co and nothing comes close to J. A. Corson Insurance Agency. Their…read morebusiness is focused on exceptional customer service, always honest and going the extra mile explaining coverage and responding that day with any paperwork you may need.

We have used Saltmarsh for years, and recently called to ask questions. Very helpful staff!read more

The woman Donna who works here is the biggest ignoramus I've ever spoken to.. trying to figure out…read morehow to close the account of a deceased family member and not only is Donna rude as fuck, she is not at all helpful. When trying to explain the situation, since she clearly didn't understand it, she claimed she didn't want to be in the middle of it. Like wtf I'm not asking your opinion, we are asking what we should be doing and you can't answer that question for some odd reason.. she basically told us we needed like 3 different documents that we had to send her in order for the bill to be paid.. this lady not only should've been greatly helpful but she should've been compassionate, I didn't get any information needed and I'm pissed off this lady sucks at her job so bad with no apologies.. she actually hung up on us because I finally called her out for her shit customer service akills... I will never recommend this company to anyone based off this one conversation with this one terrible employee!

I have had my car and homeowner policy with Hays since 2007 and have had excellent service every…read moretime I have needed to contact Erik or his dad. I highly recommend this agency if you want to have someone as a direct contact and have the person you contact know you personally.

Fantastic customer service and one on one focus by the owner and her team. Sequence of events…read moretoday: Cracked Windshield from a rock on 495, contacted Redmond and within 15 minutes received a call from the windshield repair service to schedule my appointment. Top Notch customer service from this agency who has competitive pricing consistently year over year.

Patty and everyone there are amazing, I was in a car accident call them. And 15 minutes I had a…read moreclaim number and was able to go get a rental.

I called Platinum a couple times before actually visiting. Their hours leave a little to be…read moredesired, so I had to take some time off work to get my car switched from MI to MA. When I spoke with them on the phone, they were always pleasant, that is, if they answered the phone. Maybe they were busy, I dont know, but I do know the website is straight out of 1999. (You know, back when more stuff was better, user experience be damned). Their actual place is tiny and is just a room on the second floor of a commercial building in Brighton Center. Despite the modest appearances, they were helpful and I think they did a fine job of finding me the best price. I got quotes over the phone from a couple other places and let me just tell you, just because you live in Back Bay doesn't mean you should go to an insurance agency downtown. They have higher rents and charge you more so they can pay the bills. The services are identical. So the Insurance I settled on was Commerce (no surprise) and I got a nice 'Safe Driver Discount' for not having any blemishes on my record. It's $139/yr discount. (Keep that in mind next time you need to get somewhere really really fast while making screeching left turns across traffic from the right lane). The insurance quote was something like $1080, then they gave 10% off for having multiple policies. (I added a renter's insurance policy for about $190/yr.) When I got my insurance information in the mail, they had checked my record, found nothing and given me the safe driver discount which brought me down to $841 This was getting better by the minute. And now, I hear Commerce gives a 5% discount for AAA members. Do you know how much AAA costs for one year? $48 in MA. $48! I havent done it yet, but if I get AAA, there's an $11 signup fee, then a $48 yearly fee. But that 5% discount I get on my Commerce insurance equals $42/yr. So the first year of AAA 'costs' me $17 and every year after I pay $6. THAT is a great deal for such a valuable service! Coming from MI, I heard the horror stories about the price of MA insurance and all that jazz. Well, I guess Michigan (no-fault) has worse insurance laws than MA because my premium was going to be $1412/yr back home and now living in Brighton, parking on a public street, I pay $841/yr for full coverage on an '03 sedan. This is an excellent price for such an important thing as auto insurance. I don't know much about how the price increases for bad drivers, but the rates presented to me were great. Platinum did a great job and offered the best price of the three places I shopped. I highly recommend them.

My original experience was ok enough, I walked in off the street and quickly set up a renter's…read moreinsurance policy. My name was misspelled and it took two followup emails to get it fixed, but I didn't think much of it. Recently I wanted to obtain a quote for auto insurance, and emailed my agent with all the relevant info about my driving record and the vehicle. He replied back a day later that he would send me a quote and that they had a RMV runner for obtaining the plates. A week later I emailed again trying to obtain the quote and received no further replies. No reply to an existing customer trying to add another significant policy means 1 star rating. I ended up going with a different agency (nearby in Cambridge, tons of excellent ratings) who replied right away and got everything set up via email before I went in and quickly signed all the paperwork.

I would not give him 1 star. This man is a crook! they made a huge error on my car insurance…read moreWhich caused my insurance to be cancelled he did not notify me Of the cancellation. In turn they revoked my car registration m!! when I called the office they said they'd look into it and call me back. They did not so I went to the office, Biggio himself refused to help me told me it wasn't his problem and when I got upset (which I had every right to be) he swore at me and threw me out of his office . Now I'm stuck with no insurance or a registered car because of I mistake he made on his end. Thank god I keep all my paperwork!! He is a crook and a thief I have heard many similar stories from other people. DO NOT use him!!

I recently placed my auto and home insurance with this agency. What service! Not only are the…read moreprices great but they kept me informed on the whole process of switching carriers. I would highly recommend Biggio insurance.

Unsatisfactory level of Customer Service received by Steve McGraph, McGrath Insurance Agency,…read more Woburn, MA FAILURE TO IMPLEMENT NON-RENEWAL OF HOMEOWNER'S POLICY - No written confirmation of non-renewal as requested. Unfortunately, Steve McGraph's service was inadequate. I wrote and called to NOT renew my homeowners' insurance on multiple occasions. He did not consistently provide the basic professional service requested. Phone calls were not returned. Homeowners insurance NOT discontinued, and billing continued for unwanted homeowners insurance. I had been a loyal customer for many years. Now that I am not renewing my homeowner's insurance, I received a lack of responsiveness. He said I needed a LPR form. I contacted my new and current homeowner's insurance, and they know of no such form for non-renewal of homeowner's insurance. He should do his job and not renew/cancel my policy. It has been almost a month, and NO remedy except Homeowner's Insurance Company has sent letter which says failure to pay policy deposit is reason for cancellation NOT that I requested my policy NOT be renewed by notifying Steve McGraph many times both in writing and by phone. Beatrice Doyle

These are such kind helpful people. Finding auto insurance has been a nightmare and I almost gave…read moreup until I spoke to the owner Steve. They're so personable and made me feel like they actually cared unlike some big name insurance companies. They found me an amazing rate I didn't think was possible and I was insured within 48 hours. So glad I chose them