Went into the office for an issue with another agent claiming I had hit their car. After a quick…read moreconversation with the owner Derek Witham he quickly dropped what he was doing and put his attention all into my alleged claim. After he spoke with the opposing insurance company it was clear he knew they were trying to just get some free money. Low and behold it was a bad plate reading, but I would have never known if it wasn't for DWIA. When Derek was done with the lady on the other side of the phone I'm sure she asked if he could insure her! I would recommend Derek Witham Insurance Agency to all of my friends and family. Tough to find someone who is passionate about saving people money and making sure they are properly covered!

My wife and I switched my car insurance to MAPFRE/Commerce through Derek a couple years ago, and…read morethen earlier this year when moving we also went with Derek for our home insurance. Having previously dealt with faceless online-only insurance and navigating through the process of dealing with anything insurance-related without having an actual, real, local agent to help, I knew it was time to change. Derek has been a big help not only adding our home policy as we were going through the already-overwhelming homebuying process, but also with another claim we had to file recently. I've referred at least one friend to Derek who signed up for a policy and wouldn't hesitate to recommend him to anyone.

Best insurance agency I have ever dealt with: They actually…read morecare about their clients. They transferred my registration in less than a half hour, and had three employees working on it.

I have had the Leslie S Ray insurance agency take care of our household insurance over the past 20…read moreyears. During that time they are provided exceptional service and prices, especially dealing with our representative Donna is great!! Our mortgage payment had gone up but my mom was dying so we didn't really pay that much attention to it. This morning Donna called and said we noticed that your payments gone up we looked and your insurance got hiked. They worked with me to reduce my insurance with the same coverage Back to the previous level of cost! Just exceptional service, especially helpful during a time of family grief!

I came to this area from a small community in Vermont. I had to find an insurance company to cover…read morebusiness insurance, car and rental. I walked into Paul T. Murphy Insurance and they immediately attended to me. I asked many questions and by the time I left, I knew I would chose them to do business with. They have been very accommodating and always contact right away when reaching out t communicate by email or leaving a message. I recently had a issue with my past Workmans Comp insurance and they had me covered and took so much stress of in just one afternoon. I highly recommend this agency. You will not have the same authentic business relations as you will with Paul T. Murphy.

I have had nothing but great experiences with Paul T Murphy insurance. My husband and I have used…read morethis agency for about three years. We have worked with Thomas who is super attentive; more than happy to explain all aspects of coverage and ensures we have the best deal available. Our current policies are through Preferred Mutual but we feel confident that annually the agency makes sure we are getting the best bang for our buck & doing the leg work for us! Highly recommend.

Outstanding agents with fantastic customer service. Personally used for business and automotive…read moreinsurance and couldn't be happier.

I have been a customer for the past 5 years of Sterling Insurance. They have been incredibly…read morehelpful and their prices are great! Would highly recommend to anyone!

Eagle Trust has wonderful, hardworking people (who pick up the phone! promptly reply to email!) and…read moreI have trusted them to with my car insurance (and now condo insurance) for years. Thank you to Cindy for always taking the time to look up the best rates and sending over my policy while traveling (such a fast response). Highly recommend!!!

I have been working with Eagle Trust for the last 6 years, since I moved to the Boston area. Ivone…read morehas helped me numerous occasions change, renew, and update my auto and condo insurance policy. She consistently got me the lowest quotes compared to insurance giants like Progressive and Geico and even got me significantly lower rates than other agents in the area. I recently moved away from Boston and Ivone is still helping me with insurance for my rental property in Boston. Thank you, Ivone and Eagle Trust for all your support the last several years!

This isn't even my insurance agency, though they're affiliated with my agent in some way that I…read moredon't quite understand. Anyway, the office is closer than my agent. I stopped by because I needed some help navigating an RMV procedure/forms. Not only was Alan happy to help me, he was full of useful advice and just generally very personable. I'm thankful for the patient, thorough help I received and left the office very impressed! Absolutely recommend!

Worst insurance agency ever!…read more I needed insurance same day, and at the time Massachusetts had an outdated requirement that auto insurance policies be received wet ink signed by an agent to be considered valid, so most of the better carriers (Progressive, Geico, Amica) were out of the question. I called to get a quote and was told if I wanted a policy that day I needed to head to the office in a hurry because the only agent there wanted to head out early (2pm on a weekday). This should have been my first clue! I got a policy and and paid the 20% down, as I didn't have $1000 in cash on me (no checks/no credit cards accepted here). When I called up a few weeks later to see where to send the rest of the $, the agent was completely rude and acted like I was an idiot for not knowing to send it to Encompass (his agency) instead of him. When it came time for renewal, I got a good laugh. Their offer for renewal was 175% the average of their competitors. $1400 for a policy I could get from Progressive for $800? DENIED! I switched, called to cancel and was hung up on once I told them I would not be renewing and was switching to Progressive. Ok, that's professional... If that were the end of it, they would be getting a 3-star review. Maybe 2 at the worst. Flash forward 9 months, I am receiving daily calls from CCS, their debt collection outsourcer. They never cancelled my policy and are hunting me down for $120 (first month's premium before they default-cancelled my policy). In the past 3 weeks I have had to call 6 different "divisions" of Encompass, all while getting morning & evening wake-up calls from CCS, to get this matter resolved, and each one of them keeps trying to push me back to Central Square, claiming it is the agent's responsibility to process my non-renewal. Agreed! Get him to do it then or drop him as an authorized agent! Bottom Line: Both Central Square and their agency (Encompass) are the worst insurance providers ever -- both on price and on service. The Massachusetts Commissioner of Insurance should shut these guys down!

Mike is helping me with my car insurance and has been great to work with throughout the process…read more Super knowledgeable. I'm from Arlington, Ma, and had some questions that Mike answered seamlessly.

Please don't work with this company. First, I was grossly OVERCHARGED for my insurance. I was a…read morefirst time insurance buyer, confused by the process. "In my best interest" Heather negotiated a plan for me which had me paying WAY more then what was reasonable. Tarrantino can successfully argue that this is my own fault. And they would be right, BUT, they could've helped explain my options. I finally got smart and am paying 60% less, via a new agent and company, with very good coverage. In addition Every time I have called, Heather has been REALLY rude on the phone. Don't believe me? Just give it a try...They expect you to understand the entire process and have zero patience for you the customer.

The Erics are awesome, and usually helpful…read more You *do* spend quite a bit of time in voice mail tag, but there's something charming about insurance salesmen who *aren't* trying to screw you over, their cluttered office in a converted house and the whole laid-back milieu. Rarely do they have immediate answers for me, but I shopped around and no one had immediate answers either, so why not? They're friendly, they're helpful, they give good advice.

I'm sorry, I have to give only two stars. I'm tempted to only give one, but the Erics are nice…read moreguys. First, you can never call and just talk to someone. They are so busy, they don't answer the phone - they call you back after you leave a message. It's very frustrating not to be able to get an answer for a simple question or resolve an issue without playing phone tag for days or weeks. Email seems to be worse. Communication issues aside, we've had two major issues with this agency. First, even though when we enrolled we clearly wanted our policy auto-renewed (which EVERY auto policy I've had for the last 20 years has done), they didn't do it. As a result, we were unknowingly uninsured for 2 months, which is a disaster when you move to a new state and try to get coverage. It took a week's worth of phone calls to get our coverage started, and the MA DMV almost cancelled our registration. Second, when we moved, I called to cancel the policy. When I talked to Eric, he said he would cancel the policy, told me how to cancel my MA plates online, and that he would back-date the cancellation so we could get a refund for the time our coverage in our new state overlapped. Fast forward 3 months and the policy STILL isn't cancelled. Like I said, these are nice guys, but clearly disorganized and in the end, you really want to be able to get these things taken care of quickly and simply and not spend days, weeks, or months. Find another agent.