Let me start by saying, This won't let me give zero stars, but that is 100% what I would like to…read moreput. Absolutley HORRENDUS service. Showed up to cut off utilities at my home at 5:00pm with ZERO notice. I was shocked as I had no idea there was any issue and wanted to help clear up a misunderstanding with payment (an incorrectly typed account number and honest mistake). The after hours cashier literally told me that the error happened YESTERDAY, so I would not have gotten a letter yet. When calling to correct the mistake of course am unable to speak to anyone since it is after 5. Finally speak to a man named George and am treated like absolute garbage and told that he would be contacting the sheriffs office for assault since my two 10 lb dogs were in my backyard behind the fence and his tech could not get in to work??? Literally had no idea someone would be going into my property so of course my SWEET TEN LB DOGS were outside in the backyard barking at a man in their driveway. George continued to debase and demean me even after I called and literally paid right then. He was intrusive and continued to question me about why my payment bounced and acting as if I was not a loyal customer literally due to a typing error. Never did he act with sympathy. I work in customer service, housing and accounting and do NOT treat my residents this way no matter their payment situation. The way this was handled was absolutely unprofessional. The way that my wife and I were spoken to was insane. If Eastern Pines Water offered electric and gas I would be switching tomorrow because GUC is the worst and people like George make a crazy situation a million times worse.

Have been long time customer with no late payment, and on auto billing for a couple of years. They…read moreoffered billing averaging, so I emailed to get on it. They were unable to schedule my billing to do that as a result of short coming of their computer program and request that I contact them again after my next autopay posting. Annoying that I should have to make an appt to do so.

Customer for life! Bobby and Tyler went above and beyond to make sure that we were not only set up…read morequickly, cleanly and efficiently but also took the time to answer all our questions and concerns, while working with us with regard to setting up our appointments and explaining the maintenance process. Bobby and Tyler are the dream team!!!

After weeks of searching for someone who would come out and do new install at our business for a…read moregas water heater, we found Jones. First impression was Brenda and Gabe who were very courteous on the phone. They quoted and found time on their schedule to have the installers come out the next day to set a new tank. Bobby and Tyler, I have to give 10 stars. They were professional, informative, and friendly. We had an existing line that needed pressure test and fixing to bring up to code. They came immediately while in the area to look at the work. As soon as the town gave permission, they came and finished the job within hours. Definitely recommend this family business for propane needs.

Our electricity went from around $60 to $140 and we barely keep lights on. Also when I went today…read moreto pay it at they're drive through kinda thing I got there around 12 and didn't leave till 1 since the left line was almost to the road and the right one was going so much faster. I couldn't move to the other one cause there was so many cars that the road was basically blocked from how slow they were. Not to mention there was a creepy old man sitting under their camera and finally when my car came up he walked towards my car which creeped me out thinking maybe he's trying to get money or something

This is the worst company ever. Ive been with them since 2017. I already paid a deposit. I used to…read moreget a monthly bill. Somehow it got changed to pay by day.? Now to get off of this they want 300 bucks plus another 300 for a deposit? To me that sounds like extortion. So this morning my power gets shut off! My uniform for work is stuck in the washer. I'm just gonna go to the court house and press charges I'm done with this mess. And them monopolizing innocent people. WORST POWER COMPANY EVER!!!!!!!

Utility company is very kind and helpful to customers. I pay less for my electric power than I did…read morein Johnston County or Raleigh. The staff is patient and works with you to resolve issues.

From the owner: The Tri-County Electric Membership Corporation maintains more than 2,390 miles of electric line and…read moreserves over 20,400 consumers. It supports economic development projects and provides educational scholarships for students in high schools. The corporation also offers online service options. The Tri-County Electric Membership Corporation additionally administers the Operation Round-Up program, which helps individuals and organizations in emergency situations. It serves clients in Wayne, Duplin, Lenoir, Johnston, Jones, Sampson and Wilson counties in North Carolina. The corporation organizes several industrial, recreational, educational and community programs. In addition, the Tri-County Electric Membership Corporation offers street lighting solutions.

PWC is price gouging…read more Since the new rate increase for 2026, I have been receiving bills for water usage for my 1person household as a residential customer for 5080 gallons of water. My normal usage usually fluctuates between 800 to 1200 (rarely) gallons per month. I have no leaks or plumbing issues. I have been communicating with PWC regarding this issue with no resolution. I do not have a pool, water my lawn, wash my car or have massive amount of laundry. My usage is routine. And has been for the last 13 years at this home.

The one customer service issue that should be pursued above and beyond one would think is empathy…read moretowards customers struggling to pay their utility bills. They will not work with you at all and even more are raising the rates this summer. I hope in the future a way of getting power from Duke energy to Fayetteville will be an alternative if they can achieve it.

we already paid our water bill. suppose to turn on. we did called them, " we want know when our…read morewater turn back on? ". They told me that " we gonna send someone come to your house to turn back on Monday. ". you're fucking kidding us?!!! we need water so badly. they is no good also UNPROFESSIONAL!!! unacceptable to say to us. VERY RUDER!!

We are currently hitting it rough... Our bill was overdue and they, without warning, came out and…read moreturned our water off. I was then hit with a $226.00 bill to turn it back on. I paid it, and it was turned back on within an hour or two. I have now received a new bill for $152.00!!!!! Now that I am current, and paid my 226.00 penance, my bill should be back to normal, 45.00 - 55.00. I emailed their customer care for an explanation on 11/21 and am still waiting for a response. If they responded to their customers as fast as they shut their water off, it would be a nice thing. (smh)

Do business with another company, this company will use bully tactics, and will send shady…read morecharacters to your house when you're not home to walk around your house, and destroy your yard then leave. when you call and confront them they say they will repair the damages but never do... also they try charge you fees for every little thing, what ever the gas cost, go ahead and double the price, because that's what you'll end up paying after all their fees these crooks charge. Steer clear, trust me, worth company ever.

For three weeks my mom has been promised a tank to be used for logs to be installed at her house…read more After hearing nothing she called back and was promised a delivery yesterday, 12/4/14 by the company's Operations Manager, Jason Cherry. The delivery did NOT happen and and the courtesy of a phone call was not even extended. She called an cancelled her order and will have her tank installed by a reputable company in the area. While she and I both know that this time of year is quite busy, a business that has any concern for existing or new customers would at least attempt to keep the lines of communication open and NOT make promises they cannot keep. So sad to see this happening especially in a small town like Kinston.

City of New Bern!! It has been an honor and a privilege to visit your city and assist with the…read moredisaster relief efforts from Hurricane Florence! Our disaster relief team from Los Angeles, CA (specifically Torrance) arrived on a late Saturday and some of the team was wearing our team shirts from the organization we had worked with. New Bern residents that saw us in a restaurant or other places went out of her way to say thank you to us for being there to help. Love the people, places, and the charming Bear statues everywhere. New Bern was founded in 1710 by a Swiss entrepreneur from Bern, Switzerland. Bern in Swiss means bear which is why there are many bear statues. We thank you so much for the kind hospitality. In the short time we were there, we did did our best and worked hard. We know there is still much work to be done as New Bern is one of the hardest hit cities in NC affected by the hurricane. We believe New Bern is on its way to a make an amazing comeback. We love you, New Bern! #CarolinaStrong

It had been quite awhile since we'd spent any time in this beautiful, historic town snuggled up…read moreagainst the Neuse and Trent Rivers - but I can say without a doubt that we will be back for a visit between Thanksgiving and Christmas, when they go all out to make it a magical wonderland for kids of all age. So much of the architectural integrity of the the central downtown area has been preserved, even highlighted, as the city has grown and spread out in a much more modern fashion. There are over 160 houses and buildings within in walking distance of the waterfront that are on the National Register, and that area contains almost 2000 crape myrtles, the city's official flower. It is a great deal of fun to walk around the downtown area, especially at night when the buildings are all lit up, especially the beautiful City Hall building. New Bern was founded in 1710 by Swiss and Palatine German immigrants, and it is the second oldest city in North Carolina to be settled by Europeans. The town was named for Bern, the capital of Switzerland, and the hometown of many of the initial settlers. The coat of arms of Bern contains the symbol of a bear, and there are brightly painted statues of bears all over the historical area of New Bern, and even an attractive little section named Bear Park.

Poor costomer service. They charge higher than other companies like pwc,... …read more Representative is not even willing to fix my high bill problem. I always pay around $150 in average with PWC. Now it's $240 in average with the same electricity usage with lumbee river. I can't wait to see these high bills reducing!!!!

By far the absolute worst electric company ever and I've had Unitil! don't trust their "automated "…read moremessages and them don't expext any help or sympathy of you do have an issue. if there was another electric company in the area I would sell my first born to switch to them. thank you for showing us how much your company cares about its customers, and don't worry I'll be sure to tell anyone who will listen.

I rate Duke Energy three stars. It's OK…read more We've been Duke Energy customers in Chapel Hill since June 2020, so for about four years now. I also have a residence in Atlanta and have been a Georgia Power customer there since 2001, at two different Atlanta homes. My three-star rating for Duke Energy is based on comparisons of my experiences between Duke Energy and Georgia Power. It comes down to two main things: 1. I've experienced way more power outages with Duke Energy than with Georgia Power. It's not even close. There have been more outages in four years with Duke Energy than in 23 years with Georgia Power. I know there are many factors that can make some homes more susceptible to outages than others. The places I've lived in Atlanta are more urban and dense than where we live in Chapel Hill, but Chapel Hill isn't in the boonies either. In Chapel Hill, we live close to I-40, apartment complexes, shopping centers, and office parks. Also, the terrain and weather in Chapel Hill and Atlanta are similar. Therefore, it comes down to Duke Energy's grid simply being not as reliable as Georgia Power's. Duke Energy also has a lot of random power blips, which is annoying. 2. When there's a power outage, Duke Energy's mean time to repair is poor. I've experienced multiple outages where it took several hours per outage for power to be restored. On August 15-16, 2023, it took about 24 hours for power to be restored. I lost over a full workday because of it. Because I've experienced so many outages over the last four years, I've grown accustomed to the company's outage alerts, their online outage map, and I even follow Duke Energy employee Jeff Brooks on X (Twitter) for outage information: https://x.com/DE_JeffB Again, in 23 years with Georgia Power at two different homes, I can't recall experiencing any sort of extended outage. If there even is an outage, most of the time, it's just a blip. And I haven't gotten familiar with any of Georgia Power's outage alerts or tools -- because I haven't had to. As a retail customer, Duke Energy has had slightly lower electricity bills than Georgia Power. However, the difference is on the order of magnitude of about 1¢/kWh (not significant). Also, Duke Energy sent us a "free" box of 16 energy-efficient LED light bulbs (9W soft white, 60W equivalent) for being new subscribers back in 2020. That was nice. After four years, I've used seven of the 16 bulbs. We live near the Chapel Hill-Durham border, which is also near the Orange County-Durham County border. These two Triangle cities and counties, along with other Triangle cities and counties (e.g., Raleigh, Wake County, Chatham County) are in Duke Energy Carolinas and Duke Energy Progress overlapped territories. Duke Energy Carolinas is the old Duke Power that I grew up knowing in Guilford County. Duke Energy Progress is the old Progress Energy, which was the combination of the old Carolina Power & Light (headquartered in Raleigh) and Florida Power Corporation. The old Duke Power was and Duke Energy today is headquartered in Charlotte. According to our apartment's management, our complex is served by DEP. This Yelp listing is for Duke Energy in Durham. The Yelp listing for Duke Energy's headquarters in Charlotte, where we've sent our payments, is here: https://www.yelp.com/biz/duke-energy-charlotte-7

They are overcharging us!!!!!!!! I called about a bill increase as my bill in the summer at its…read morehighest is general 60-70 dollars. It's now 98 and when I called I was told it's for installation of solar panels for the company. Unacceptable.