Waiting a half hour for a banker. One customer service rep working at this huge branch a day after…read morethe holiday. I'm a customer and they called me about fraud. They claim to be America's most convenient bank but absolutely is not.

I mistakenly missed the maturity date and grace period for my CD by 6 days…read more TD bank charge me a penalty of $598.22. I attempted to continue the CD for another 6 months but still would need to pay the penalty of $598.22. That is almost $100 a day. Customer service was rude and unresponsive.

They do not care about customer service. They state that customer are people they HAVE TO DEAL…read moreWITH. If you can back with someone else do so. This is worst bank I have dealt with in a while.

Been here before for outside ATM…read more Big parking lot Open 6 days Friendly staff Covid 19 protocols are being followed

This specific Wells Fargo location exceeds expectations of warm, welcoming & professional customer…read moreservice and hospitality for a bank. In an age where it seems like mediocre customer service has been deemed acceptable, this Wells Fargo location located in New Brunswick, NJ bucks that trend in an absolutely good way. I come to this location for both personal and business needs, and not only are my banking needs met with efficiency but also leave in a better mood. Maholy, Daysa, Diana, and Diego are awesome and amazing!

Worst bank ever Went in About an account they said you're gonna take 3 days to take care of itwenty…read more6 days later I call going. Call call no one's email. Me no one's called me didn't answer that phone I don't know how these people keep their jobs. It's ridiculous.

I am currently a Chase customer for over 9 years i wanted to open a business account but i had to…read moremake an appointment i went in the branch spoke to the customer service rep Diane Strader about leaving my documents with her because the process to open is a little over an hour - I said to her i dont have the time to sit here mind you i explained to her i have a few accounts at Chase if we can atleast try to open the account over the phone .. she looked at me with such disgust like i was a peasant I went with a co worker and felt so humiliated .. Moving forward i will take my money else where . Chase Bank needs to better treating minority Ive never had any issues with any of the ladies working in the George street office in New Brunswick .

Funny enough I came here to write a review to express that I felt this bank/institution and the…read morerepresentatives are racist and the only other review here is saying the same smh On almost all the occasions I have went in person I was made to feel like a nuisance or not valued and after my most recent experience I am certain of it. I hate it here, it is so hard being black

Bank of America has to be, easily, the most racist place on earth for a person of color to visit…read more This particular branch greeter told me I could endorse my check before I barely even got in line, which I did, against my better judgement. I have to say, at that point, something said, they aren't going to cash it, and they want to make sure I can't do it anywhere else. When I approached the teller, it took a couple seconds for her to call a manager over who informed me they couldn't cash it because it exceeded the amount that a non customer could cash. Listen folks, this was no personal check, it was a 4000$ check from a financial institution, a business, that has an account with them, their customer, that they have soooo much respect for, they are going to tell said customer how much they can write people checks for, with their own money. What a joke! When I asked the manager if I could see the police in writing, she just smugly replied, "No", to which I replied, " what did you just say to me? She just stood there and stared. I asked for her boss, who politely informed me, that it wasn't a written policy but a note added to the account. Makes great sense right folks, you can tell me that's what it says, but you can't show me in writing. The manager had the audacity to ask me to ask me who I bank with! Like, what does that ha e to do with them. I watched numerous videos and news reports of how this bank continues to disrespect POC, both prior and after this incident, it's nauseating. I strongly encourage any POC to avoid this bank like the plague that it is. Honestly, I took one look at this check, the first thing I thought, I should go to a really posh neighborhood branch, there may be a lawsuit in the end.

I have been banking with this bank for the longest. Whenever I walk…read morein with a business account issue Rodney goes out of his way to fix the issue. What more could I ask for.

This bank is sketchy and walking in you feel like you are being transported back to 1984. They…read moredon't have any Pens for use, so you have to wait on line just to fill out a slip. Bizarre. TD bank has over 5k pens all over the place, and this bank has one (not an exaggeration... They have exactly one pen chained to the table like its a hostage situation.) Worst part about this branch? They have at least 10 ppl who work there just sitting or roaming around but when you ask them if you can use the bathroom they claim they don't have one: not that they don't have one for customers (which, ok, fine maybe I get that but it's still absurd because well you are q bank that caters to people walking in and out of your establishment) but they say "ohhhh no we don't even have one". I call bullshit. Maybe if you change your carpets and archaic decor, more people would bank with you. I personally don't bank here but was depositing for someone else. Pfffttttt. No thank you, there are better options out there.

Two ATMs in front- one accepts deposits. The staff is friendly and cordial. I just don't like being…read moreasked if I'm interested in a service more than once. I understand they're just doing their job, but if I'm going inside any time 9-5 I'm not trying to have a sales chat. Otherwise, very clean and convenient location. The back entrance is soooo annoying if you aren't coming from the direction of the Rite Aid.

Terrible location that is employing questionable people. I've had a very concerning experience with…read morethis Wells Fargo branch. Transparency and trust are extremely important when dealing with people's finances, and unfortunately this location has not demonstrated either. I strongly encourage anyone visiting this branch to carefully review all documents, ask detailed questions, and monitor their accounts closely. Do not take phone calls from this branch as they are misleading and can cause grave damage to your account. Customer service should make clients feel secure, not confused or taken advantage of. I hope management seriously reviews the concerns being raised by customers and works to rebuild trust within the community.

This is the worse Wells Fargo I have ever been to, the tellers are rude, unprofessional, and…read moreracists. I normally go to the other branch up the road from here, but today i came to this branch to cash then deposit a check because of Wells Fargo's hold policy and i was told based on the size of the check i cannot cash the check i must deposit the check. I have been banking with wells fargo for over 10 years, in fact when it was Wachovia i was a member and I have never experienced this. I reiterated to the teller, I have done this before up the road and i have had no issues, in fact the reason i want to cash the check first is because i was informed by them that if i deposit the check there will be a hold on the access to the money. Since I had to get back to work I accepted her requirement for me to deposit the money, but followed up by calling their customer support and got the same answer from 3 different agents. In fact, the first agent said you would need to cash the check first and then deposit the check back into your accounts. Long story short, DO NOT GO TO THIS BANK, THEY ARE UNPROFESSIONAL, RUDE, AND WILL RACIALLY PROFILE YOU. If you experienced something similar to me please report them the same way i did so we can get the bad apples off of the tree before they make the whole tree rotten. FROM A SICKENED 10+ YEAR WF MEMBER!

I've had a savings account with RUFCU for a few years and finally used them for an auto loan. The…read morerate was excellent and the process was very easy. I've always heard about the personal touch of using a credit union as opposed to a large bank but now I finally know what that is like. I plan to purchase a home/condo in the next 12 or so months and I have every intention of using them for my mortgage.

From the owner: Rutgers Federal Credit Union is a full service financial provider proudly serving the Rutgers…read moreUniversity community for over 60 years.