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    New Ocean Spa

    5.0 (1 review)
    Open 9:30 am - 10:00 pm
    Updated 2 months ago

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    Response time

    12 hours

    Response rate

    15%

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    6 days ago

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    Therapeutic Touch Wellness Center

    Therapeutic Touch Wellness Center

    3.7(3 reviews)
    2.1 mi

    Happy I stumbled upon this gem and may God cover Ana's house for the rest of her life. Hands felt…read moreso good I thought they were hot stones the entire time lmao. To start, plenty of parking outside, love that. Easy to find, this spot is within an office building on the first floor, warmly welcomed into a serene waiting area, restrooms are clean, refreshments available and room was clean. My massage therapist Ana was super friendly, explained what she would be doing, asked me if I had any concerns or areas of focus, checked in with me just enough throughout. The playlist, lighting and just overall vibes were A1. Definitely worth the $, left feeling amazing!

    I booked a massage through the ClassPass app for today, Saturday 4/26, at 11 AM. Since I had never…read morebeen to this location before, I called on Friday at 12:09 PM to confirm the appointment. No one answered, so I left a voicemail with my appointment details and phone number. I never received a call back. This morning, I drove half an hour to the location and waited in the lobby behind a locked door for 40 minutes -- during which I repeatedly called, texted, and even chatted with ClassPass to figure out what was going on. I lightly knocked on the door as well. Finally, at 11:40 AM, someone exited to walk out another client. I explained that I had been waiting for my 11 AM appointment and was very frustrated. She informed me that all the massage therapists were busy and she couldn't help me. Confused, I double-checked my ClassPass app and confirmed that I had the correct date and time. I ended up leaving, frustrated and definitely not relaxed, for another half-hour drive home. Around the same time I left, at 11:40 AM, I received a text saying they had double-booked me and had sent an email through ClassPass -- an email I never received. Again, I had called midday Friday to confirm and left my number, but no one followed up. They did not cancel my appointment on the app. Finally, around 4 PM, I received another text saying that ClassPass had reimbursed my points and that there was nothing more they would do. No apology, no accountability -- just a total waste of my time and energy. This business is completely unprofessional. Please do not support behavior like this.

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    Therapeutic Touch Wellness Center
    Therapeutic Touch Wellness Center - Our Waiting Room

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    Our Waiting Room

    New Ocean Spa - massage - Updated June 2026

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