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    New West Cleaners

    1.9 (17 reviews)
    Closed 10:00 am - 6:00 pm

    Services - New West Cleaners

    Clothing alterations

    Clothing mending and repair

    Dry cleaning

    3 More Services

    Ironing

    Laundry wash and fold

    Stain treatment

    New West Cleaners Photos

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    Absolutely terrible and this drycleaner does not stand by their work. I went to this cleaner a couple of times, however the last time was the reason I will never go back. I had brought a silk throw pillow for repair as one of the seams was coming undone. I paid around 15 dollars for the repair and clean of the item. I picked it up with a few items (around a 150 bill total), however when I got home they had only sewed half the seam, and so the other half was still coming apart and ripped. I didnt even get the cover on the pillow before I noticed the damage. I returned and was told by the husband that "it was what I was saying" and I had no proof of what it looked like when I picked it up. I as told I should have checked it when I was paying, and if I wanted the other half of the seam done I would have to pay the full price a second time (it was the same seam.) I even explained I was not mad, or blaming and rather thought it was a fragile fabric, and had come in to see if it was even worth repairing further. That question was never answered as he just continued to blame me and deny there was proof that my story was true (which I could not understand as I was just there to pick it up, and it was clearly the same seam.) The discussion ended with me saying I wouldnt return, and him saying it was my choice. I asked if he was saying I was lying, and he indicated that I was. I was appalled as I did not go in there blaming them, and I have spent at least 300 plus there over the last 6 months (why would I lie about a 15 dollar repair, that is clearly their sewing work????) I was not upset in the least when I went back as I had blamed the fabric, but I certainly was when I left. Did not stand by their work at all, offer any guidance on repair, or comprimise in the least. Paid 15 dollars for nothing, and was a returning customer as I dryclean often but never will go back there again. I also note from other google reviews I wad not the first customer to be called a liar by them. Interesting, and that was before I had even asked them to do anything (was showing them the problem to see if it could be fixed.) I have complained to the BBB, and rncourage others to do the same, as reviews suggest this is a pattern rather than an isolated incident (and I am not the first ti be called liar when I questioned the work.)

    Here is the hem of the dress. Smh.

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    Tuesdays Drycleaners

    Tuesdays Drycleaners

    (17 reviews)

    $$

    I used them a few years ago and they were great. Everything came back clean or well sewn…read more Something has changed. I took a pair of pants in to be hemmed. I figured out the length. They don't have a change room to try clothing on and have it pinned. I was OK with the measurement and came home, double checked another pair of pants, and I was accurate. I picked up the pants and thought they looked a bit short. I did wear them but wasn't pleased. I finally measured. They had not HEMMED to my measurement. They had CUT to my measurement, then hemmed up. So, really, way too short. I don't think I can do anything to make the pants better. I checked with a fabric store, but they only have cuffs for hoodies and jackets, nothing for pants. I guess the pants are going to the thrift store. $50 down the drain.

    Two words to describe the owner: incompetent and arrogant. Do NOT go here, unless you want your…read morethings ruined and be blamed for their mistakes. I had used this shop for a few years, mostly to clean my comforters and some dry cleaning. Couple of weeks ago, I had my parents pick up one of my comforters that I had left with the shop. When they were picking it up, the owner pointed out there were some stains and that he couldn't remove them. My parents trusted the owner and assumed the stains were there before I left it with the cleaners and just brought it home. But when I saw what they brought back, I knew the stains were new -- as can be seen in the first picture, they are a bunch of red splatters right in the middle of the comforter, quite obvious to the naked eye. I did not see such stains when I removed the outer cover to take the comforter to the cleaners. I called the shop later in the same day to inquire, and the owner was quite adamant that it must've been there before as he claimed it wasn't possible that it could've gotten on there while it was in their shop. It was a back and forth of he-said-she-said and wasn't going anywhere, so I just gave in. Unfortunately, on the same day when my parents picked up the first stained comforter, they had dropped off another comforter to have cleaned. So on the phone, I asked the owner to please check the second comforter so that we could establish there were no pre-existing stains. He confirmed there were no stains on the second comforter. Today, my parents picked up the second comforter. I opened it up and voila, THERE WERE STAINS (see second picture with black burnt-looking dot). I called the shop and the same owner picked up the phone. I explained what I found and it was the same kind of response as the first instance -- he said there were no stains when he packed it up after it was washed and didn't understand how there could be stains. He suggested I bring in the comforter to show them the stain so that he could ASSESS if it would be eligible for a refund??? Of course by this point I was furious -- just his whole demeanor around how it could never possibly be their fault and I'm making this up to get some money back??? Acting like he is offering some great customer service to a difficult customer, when really it's them who made mistakes (twice in a row!). I told him he can keep the money but that he should run his business properly. Clearly, there's some sort of issue somewhere in their process that is resulting in poor quality output in recent days, but the owner is too arrogant to admit it and try to do something about it. Instead they will just assume the worst of their customers and act like they are being taken advantage of. I will obviously never go back to this shop for anything, and WARN OTHERS TO AVOID this place as well.

    New West Cleaners - sewingalterations - Updated June 2026

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