I saw a nurse practitioner to update my prescription for gout and she did that with no problem. But also noticed my knee that I had replaced was warm and quite a bit bigger so she sent me to get an ultrasound done on my leg to make sure that my blood clot wasn't getting worse. I appreciate the extraordinary treatment. I'm just waiting to hear from the doctor or health imaging to give me the results read more

As all of the other recent reviews here state, New West USED to be great. We loved it there, they cared, had great doctors, and the support staff was also awesome. As soon as Optum took over this place became a joke. All the good doctors have left, I would imagine because they saw the righting on the wall. Now the new doctors and the admin / support staff are absolutely abysmal. There is no regard for patients or competency from management. If you are considering going here save yourself the headache. read more

Dr Shpall has been my Dr for over 30 years. He has always been attentive to my needs and has answered all my questions. I have recommended Dr Shpall to several family members. He understands me and makes me more motivated to improve on my own with his support. I will never consider changing Drs. read more

I have received excellent care from nearly all of my providers at Optum. Dr. Yeash, PA Dana Bloomer, and DeAnn Johnson--along with their assistants--have all gone above and beyond in providing compassionate, effective care. However, one doctor, Dr. Luanne, not only made a misinformed decision about a medication I urgently needed--he was also draconian in his need to be in control. As a result, I suffered with a stye in my eye for six weeks--something that typically heals in under a week with proper treatment. His behavior was not just unhelpful; it was harmful. The phone system at the Cole Boulevard location is another major issue. I can rarely get through to confirm or cancel appointments. Today, as in the past, I tried to cancel by phone and was met only with voicemail. I have not been called back in previous instances, and I do not expect to be this time either. Additionally, a staff member named Cathy at the Cole front desk has been repeatedly rude, personally insulting, and unprofessional. I reported her behavior and requested a supervisor call me--no one ever did. I've since chosen not to return to that location. While the Broomfield/Westminster front desk staff are more professional, I've had similar issues there: a call to the front desk supervisor also went unreturned. Overall, while my clinical providers (with one exception) have been outstanding, the non-clinical support staff--particularly the front desk and phone answering staff--have consistently failed to meet even basic standards of professionalism or care. Because of these persistent issues, I can only give Optum a two-star rating. It's unfortunate that such excellent medical professionals are being undercut by support staff who seem unwilling or unable to treat patients as whole persons. read more

If you want terrible doctors, an even worse office staff, 3 doctors to choose fro, from an office that once was packed, high prices for 2 minute appointments, doctors that could give less of a crap if you're alive, well or dead, go here. If you value your life and want to see tomorrow, find another doctors office. read more

So my doctor visit was fine on the 22nd, Maggie had me go and get x-rays of my chest and said they would contact me when the results were in, no one ever called. I had to call twice to get those. my wife got the same sickness and seen a doctor the week after I did they gave her a Z-Pak. I called on the 30th. Explain the situation with my wife and asked if they could call me in a prescription or make another appointment to get a prescription. They said they would call me back after they talked with Maggie,No one ever called back. I called back in on the 3rd explain the situation and said I would gladly come in for another appointment or can you call in a prescription, They said they would check with Maggie again and get back with me. Never got a call callback. Called in this morning on the 5th. they said again they would check with Maggie and call me back. never got a call back. My family has been going to that practice for 16 years never had a problem, Dr. Dorotik was my primary care physician, I guess she left and I now have Megan who I like, I think I'm going to look for a different doctor. I've been reading the reviews and it looks like things have really changed. read more

New West was a good practice. Now that it has been bought up by Optom they are the worst medical practice I have ever found. Calling the office takes forever just to talk to a person and once you do .... Well I would rather talk to the IRS then them. I can get things done when talking with the IRS, not with Optom. read more

Kasey Topp is the worst. She did not care about what I went in for and had her own agenda based on bias and ignorance. Please take this and other reviews about her seriously. The nurses have always been kind and warm, though, so there's that. read more

They are terrible. Go for a physical to find out they have no one to do labs, no call, or heads up even upon arrival. Had to hear from another patient. Also they request you come early, normal for a doctor office but they do not respect your time. Your appointment will absolutely be late. I'll be finding a new doctor. read more

The office is listed on the website as closed and the telephone recording states that I called outside of normal business hours. It is 1:10 in the afternoon. The on-call office told me the main office is closed for lunch until 2:00. The main office telephone recording should state that fact, not leave patients guessing if the can ever see their primary care provider ever again. This situation is totally unacceptable. Optum is horrible. read more

If I could do zero stars, I would. My husband & I have been patients of Dr. Schpall/New West Physicians for over 20 years. Since they moved to Optum, dealing with them has been an absolute nightmare. Their billing department is criminal. I had a telehealth appointment for COVID with a Nurse Practicioner 6 months ago. I've been billed for "seeing a specialist in office" ever since. Every time I get a bill, I call to dispute it & they say "You are correct, they're working on it & will get back to me." I never hear anything but get the same bill repeatedly like clockwork every month. Now when you try to call billing, it puts you in an endless phone loop & you can't ever speak to a person. You just keep entering the same options over, over & over again. When I try to log into my Follow My Health Account, composing an email message to my doctor as a last resort to get this fixed isn't even an option. I'm looking for a new primary care physician & will fight this bill until my dying day. STAY ATAY FROM THIS PRACTICE! read more

I love my primary care physician who recently moved into this group but this practice is the worst I have ever seen. I have had to wait on hold for more than 30 minutes, multiple times, before anyone answers the phone. Then the staff is disrespectful, rude, and dismissive. I was hung-up on by one of the M.A.s, while I was trying to get some questions answered. There is absolutely ZERO reason to treat anyone like this, but especially patients in a medical "care" practice. If you can't have some compassion and understanding for people going through medical issues, then you need to work at Walmart. read more

Wow the most condescending, non empathetic administration staff I've ever spoken to. I've been sick for over a month and she didn't have a moment of kindness in the entire exchange. Gross. read more

My family has been cared for by doctors at New West Physicians for over twenty five years. In that time we've experienced top notch medical care from both Dr. Jeffers and Dr. Dorotik. Since the practice was bought by Optum the care has been subpar. I had a physical with Dr. Freedman and she did not do a breast exam stating that it was unnecessary since I had a scare recently which resulted in a mammogram on a spot I found on my right breast. If she'd bothered to ask me I would have told her that the doctors and mammogram ONLY focused on that particular spot and I did need a comprehensive exam. In addition the practice no longer does a skin check during an annual physical. This was problematic for me because after going to a dermatologist on my own a few months later I found that I have a squamous cell carcinoma behind one knee that would never have been diagnosed since I never knew it was there!! Corporate medicine is good money for investors but is TERRIBLE for the patient. Thank you to Dr Jeffers and Dr. Dorotik (they both left this practice) but I'm going elsewhere!! read more

Sarabeth is the absolute best PA! I have also seen Erin at this clinic, who is equally wonderful. Everyone is very helpful, detail-oriented and kind! Test results are quick and office staff is kind! read more

No way of knowing hours when the after hours message is clicked on. I have called multiple days when they should be open (according to the times posted on their website) with no answer or message of when they will be open next. Constant issues with communication between the medical assistants and the providers. Front desk staff has had its issues in the past but has recently gotten better. Long wait times with no explanation. For a medical practice, the MD's I have seen have been fine, there is a PA who is rushed every time I see her, she rushes you through the appointment and doesn't take time to listen. Just jumps to conclusions. And the patient instructions at the end of the appointment is non existent. I really have no positives to say about this practice. read more

Today 1/16/23 I have been on hold for the third time for the Arvada office. Once I was on hold for over an hour, second time 35 minutes and am holding again for the third time. I've never experienced this level of unresponsiveness in the past. I understand that New West has made changes to increase the number of patients doctors need to see in the day. Have they also cut back on staff that is creating such a backlog for phone calls??? It leaves me questioning my health needs are becoming less important than increasing profits. read more

Love love love Dr. Christie and her nurse Vangie. Cannot say enough wonderful things about them. They are compassionate and have been a godsend to my family. As for the office staff, unfortunately I cannot report there has been a change from the other negative reviews you see. Empathetic,kind, and efficient..... these are not words you will be familiar with in regards to the office staff. There is one gentleman there who answers phones and is nice and helpful but that is where it stops. There have been multiple occasions that I have had to call to get an appointment for my daughter or to speak with a nurse for matters and have been unsuccessful. If Dr. Christie's isn't in then I avoid calling because all hope is lost to get help. One of the occasions where my daughter was sick, I attempted to call to see if there were any appointments available and the front office member told me no and there was nothing she could do. Wouldn't pursue any further options other to say she couldn't help me and then finished the call with good luck. Just what you want to hear when you are looking for an appointment when yourself or your loved one is sick. This same office member continually has the same demeanor when I call. I will actually hang up and call back to get someone else if she answers. I realize customer service is tough and admin jobs are thankless and can be difficult but you have to give compassion and kindness to your customers to receive it as well. read more

Both of us have been patients at this practice for over 20 years however given their move to Optum they have gone downhill. The doctor I saw a few days ago should have stayed in retirement as I felt I was being lectured at more than cared for with quality. I waited over an hour for lab work to be done. That is ridiculous. I'm not sure any one from Optum Management will see this post however if you are looking for new physicians, do not even think about working with this practice. read more

I have been a patient here for 5 years, and i have never had an issue. Since Optum took over, it has been an absolute disaster. I cannot get an appointment through followmyhealth anymore, and the office phone line always has a line of 30-40 people waiting. I was on hold for nearly an hour when the line went dead, and i had to call back just to start over at 23rd in line. This is completely unacceptable. This is what happens when investment firms get involved in medicine. I will be looking for a new provider. I would give 0 stars if i could. read more

I would not take my dog to this place. The Doctor was more concerned with my sex life than my broken wrist.

This place doesn't take the time to address your concerns and make you set up a second appointment if they didn't get to your issues. Stay Awzy! read more

I have tried to call to ask a simple question regarding a prescription three times now and have been on hold for 30-60 minutes each time before giving up. unacceptable!! read more

After a poor experience with my last doctor's office, I am so pleased I decided to make a move to New West Physicians - Arvada Family Practice! My new doctor, Dr. Steve Stahl, took the time to learn about me and answer all of my health related questions. He seemed to genuinely care and I didn't feel rushed out the door. I have OCD that revolves around health anxiety. Dr. Stahl seemed to understand this without my telling him, and spoke to me in a manner that eased my anxiety. I have never had a doctor do that before, and I left very impressed. I am very pleased with my new doctor and I know my wife and I get excellent care here! read more

New West Physicians - Arvada Family Practice - Family Practice Near Me - Arvada, Colorado

Changed to an Optum office and it is terrible. Poorly run and very expensive. I keep getting the run around every month trying to get my prescription filled. The staff is very rude and unhelpful. read more

Julianne Wong the PA has to be the best provider I've ever seen. Not only does she take the time to listen, she gives thorough explanations so you understand. She makes every visit a safe space, I feel at ease when talking to her with no judgment from her. 10/10 would recommend. read more

it took 1 year for new west to bill me for $111. imagine after a year since you got a cortisone shot in your knee you get a bill. They blamed OPTUM. Thank goodness I switched to Kaiser last January. Now, Kaiser is a well run business! read more

Receptionist are all very rude. I felt so unwelcome no smiles no how you doing ?? The least they could have done was smile

If your time means anything to you, don't bother. Really tried to be patient and flexible with these people, but between scheduling conflicts, ridiculous three hour wait times, and a lack of willingness to make their mistakes right, we just couldn't go there anymore. The doctors aren't all that bad, but they're also not the only practice around. Don't waste your time if you have other options, because all this place will do is WASTE YOUR TIME read more

Wasted my annual physical on this place yesterday. The doctor was so disinterested. Tried to ask him about something specific and he told me to ask an ob-gyn. There was no exam other than him looking at my test results on a computer. He didn't give me a copy of the results so that I could look with him and ask questions. No questions about my lifestyle or health. He didn't even examine me at all. I never even left the chair next to his desk. Made an offhand comment about how I might be dehydrated since one of the numbers from the blood test was out of range. He couldn't have cared less about me. I saw him because the doctor I saw the previous year left the practice. I will also be leaving this practice after this experience. Bad visit plus a front desk staff that acts annoyed that you exist equals goodbye. read more

This was the worst experience I have ever had at a doctors office . My first few visits either this group was amazing. This trip was horrible. Started out with the receptionist telling me I owed more than I did without even having my insurance information. Once she figured out I was correct, she didn't even apologize for the mis information. Then when the nurse took me back for my appointment she drilled me on my medicine. She made me feel embarrassed and horrible for the amount I am taking . She made such a huge deal that I was in tears and felt like I was a drug addict, even though I was told I was in a low dose and had allot of room to work with . Then the doctor didn't even listen to my health concerns or ask any questions besides what I wanted . I was referred for more testing which should have been a blood test . I was told since I had a blood test almost a year ago I was good . My health had changed since then and have had other issues in that time . I was once again in tears . I had a better experience with a virtual appointment. I was asked questions concerning my health and the PA had more sympathy for me than the in person doctor. read more

I had such a negative experience with the office check in staff yesterday that I will not be back to this office. I was basically treated so rudely because I couldn't find my insurance card. I informed the individual that no insurance information has changed and that all is current; my husband who is the subscriber, was in a week prior with same ins same info, no changes; the card they have imaged into the system is correct. They also have my drivers license to know that its me; she informed me insurance was verified prior to my visit, so that shouldn't have been a problem..She was extremely rude, and continued to let me struggle to search for my card as if on some sort of weird power struggle. In the meanwhile, she is talking to her coworker about who would be running to Buffalo Wild Wings for lunch. After feeling pretty humiliated, I finally just said "forget it, cancel my appointment. I won't be back" at that point she gave me ppwk to fill out and took my 25 dollar copay.. I should have just walked out and called it a day, but instead decided to stay; I asked for a clipboard to go back to my seat and fill it out, to which she responded, no..you need to fill it out in front of me. I asked ..why? she said because you dont have your insurance card. just very controlling games...I understand processes and procedures as I have over of 20 years of experience in healthcare myself; but this behavior was something very different. I will say that the Dr's, PA's and NP's are helpful, attentative and courteous; but there is a total lack of professionalism and expertise among their office staff read more

Getting thru on phone to the New West physicians is impossible. Been going here for a few years. I am changing physicians this year. When I go in I feel like I'm on a factory conveyor belt, not personable at all. Feel like I'm just a number there. Just held on phone 20 mins to get my records sent to my new doctor. Gave up, I will stop in person. read more

Multiple visits and multiple bad experiences. I've mentioned it on several occasions but nothing changes. Condescending people at the counter, no please or thank you and the waiting room is small and none of them use their inside voices. Cringe worthy conversations happening and we can hear them all. Can't wait to find a new doctor's office! read more

Haven't been to the dr in a while but was pleasantly surprised after I went for a checkup after breaking my leg. Dr John was amazing and answered all my questions. I even had unemployment paperwork that he filled out on the spot. Great staff that answers all my questions and is a great help with scheduling appointments. read more

I love Dr Christie. She is kind and caring, listens, and helps solve problems. One of the best doctors I have ever seen. However, I don't think I've had a visit to this office where I have waited less than 45 minutes past my appointment time. I'm actually currently sitting in the waiting room.... four or five other patients have arrived after me and been brought back, and even the lady drawing blood had had to stop and ask me if I was waiting on her. Their own staff sees that it's an issue. Wonder how long I will wait today... every minute is another minute spent looking for a new doctor. Live update: taken back at 50 minutes waiting. The very nice assistant, didn't catch her name, updated all my info and told me "so you've seen her before, so you're aware she runs pretty late..." preparing me for more wait time in the back I guess? Great... let's see how much longer this takes. Update: waited about 10-15 for the doctor who was very apologetic. Appointment only for refills on medicines lasted ten minutes. Walked to the front desk to ask about getting copies of my records to switch offices and was told there is a charge for me to receive copies of my own records... which is weird. I won't be back, which is a shame because I like dr Christie... but me waiting for three weeks to get in for a ten minute appointment, but waiting more than an hour for those ten minutes that will cost me hundreds of dollars is just not worth it. read more

I've been going to New West Physicians for several years. I've had mixed experiences but stuck with them. Today I called for a simple Med renewal appointment. Devon was condescending and rude. I'm in the process of switching to Medi-care with what I was told was a gold standard supplement. Nope. Can't help you. Even though I have another week of my group plan - nope can't help you - Nov 1 is the first available appointment. They don't care that I'm going to run out of my medicine. If you don't have the two types of insurance they will take after you retire, they are not interested. I begged to be seen and Devon hung up on me. This is not my first run-in with her. Unless you have the money don't bother. If you value your health go anywhere else. Poorly run office, uncaring, doctors who can't wait to show you the door. Learned my lesson the hard way. read more

Tried this group out as a new patient. First appointment they were one hour late. This is the new norm, as explained by someone at the front desk. Dr. Dorotik did apologize and we proceeded with the check-up. Was called a couple days later about my blood work, some concerns and told the doctor wanted to run more tests and see me again. I set up the appointment. When I came back I was asked, "What's the reason for your visit today?" Strange question. I explained, "Dr. Dorotik wanted to run more tests." The doc came in, told me the results of my blood work (which we already went over by phone) and that she wants me to clean up my diet and we will run my blood again in three months. As I got up to leave, I mentioned my dad has these same issues and takes CoQ10. She said, "Oh that is good to take, too." I asked if we were going to run more blood work today and she said no. I was surprised that I just spent 1.5 hours of my work day so I could just see her again. Couldn't she have just called? Same day, got back to work and two hours later their office called. "The doctor wants you to come back for some blood tests." Is this a bad joke? Are they just incompetent? Or, are they just racking up billable office visits? No clue, but I won't be back. read more

Strange isn't it? To actually pay to get poked, prodded, patted, petted, pushed, pawed but never praised. That sums up this day at the doctor's office for me. Can't wait to see what the insurance will cover. read more

I have been seeing Dr. Maybach for years, and have developed a relationship with him. He is a great doctor. My last visit was a virtual visit, which went well. Before the visit I confirmed that they took my insurance, Medicare with an AARP supplemental. After the visit I received a bill, and it was obvious they had not submitted it to the insurance companies. I called my insurance, and they stated that nothing had been submitted. Called New West billing and made sure they had my correct insurance and they told me they would re-submit. A month later got another bill, and went through the same process. They told me it had not been submitted properly and they would get it corrected. A month later same thing over again, each time they would tell me they would get it fixed and that according to my record the last person didn't actually re-submit. After about 5 months of this I didn't hear anything or get a bill for the next 6 months, so assumed all had been taken care of. Then I got a notice from a credit collections agency stating that my account had been turned over to them for collections and I needed to submit with penalties to keep them from starting legal actions against me. Called New West again and after a lot of explaining they said they would remove the collection, and re-submit the claim to insurance. Gave me a claim number and told me to call them in 7 days to check up. After 7 they told me I needed to call back in another 7. I did this every week for the next month and a half. The last time I called they told me that once again I had been submitted to collections, and as of this year they no longer accept Medicare (even though when I saw the physician they were accepting it). So ended up paying cash for my visit, and now I am looking for a new doctor. I worked in healthcare for a different organization, and accurate billing was their forte. New West has the most inept billing department that I have ever seen. read more