I've lived here for about 11 months, and as we're getting ready to move out, I wanted to leave an…read morehonest review for anyone considering this place. The good: The community itself is genuinely one of the highlights. They host monthly events, and I've met a lot of friendly and respectful residents. The dog-wash station is super convenient, and as a dog owner I appreciated having that available. The grounds are usually kept in decent shape, and communication from the office was generally timely. Maintenance was also consistent in notifying us about any upcoming work, and they always followed through. Also, the cleaning staff deserves a special mention -- they're always kind and do a great job. The area itself is convenient, with the outlets, gym, and gas stations all within walking distance. The not-so-great: The biggest issue during our time here was the constant construction. It's been going on year-round, and early-morning noise has made it almost impossible to sleep in after long work weeks. Parking has been another ongoing struggle due to heavy machinery taking up multiple spots for months at a time. Even though the complex requires DNA swabs for dogs to help with cleanup accountability, there's still a surprising amount of dog waste left around the buildings. As pet owners, it's frustrating and concerning. Door-to-door salespeople also find their way into the building pretty regularly despite the controlled access. We've had multiple people knock on our door trying to sell internet or other services. Safety-wise, I generally feel comfortable walking my dog at night, though there is a homeless encampment in the woods behind the property. It hasn't caused issues for us, but it's worth mentioning for awareness. Final thoughts: Parking: rough. Noise: moderate to high due mainly to continuous construction. Maintenance: solid. Pool/amenities: good. Community: great. Dog waste: an ongoing problem with no real solution in place. Area: convenient, especially for military or anyone who's away from home often and doesn't mind the basics. Not a bad place by any means, but definitely has some things to weigh depending on your lifestyle. P.S. One thing I do want to note: when we moved in, we were told the apartment was "ready," but there were still fleas present. We were told the unit had been cleaned and were initially told it might have come from our dog, but she hadn't been itching at all before moving in. Our move-in date had already been pushed back a week, so it was frustrating to walk into an issue like that. We ended up spending our own money on treatment for our dog and on additional cleaning supplies both before and after the flea bomb was done. Management did place us in the Airbnb-style unit on the same floor during the process, which we appreciated, but ideally this shouldn't have been something we had to deal with during move-in.

I love the location - all within walking distance to whole foods, ulta, mellow mushroom, of changs…read more- all some of my favorite spots :) Great gym and ‍ pool ! The staff is also amazing

Totally love this place, Office staff is always so kind, Maintance always available, girls…read moreactually clean the hallways each week, grounds are beautifully kept up. It's a hidden secret to a beautiful quiet paradise.

I'm shocked that no one has written a review yet! This place is fantastic! Their is always plenty…read moreof parking, no crime or loud noise, it's very peaceful and quiet, has beautiful landscaping, nice facilities, and the best overall apartments I've ever seen! They have a work out center, swimming pool, Jacuzzi, and even a lifeguard on duty while you swim. What impresses me the most about this place is how well they take care of it! They have a landscaping crew (grass, hedging, etc.) that maintains the outside, they have a cleaning crew that comes around and maintains the common areas, and then they are consistently taking care of the building maintenance needs. I once commented to a staff member (who was checking on the building) about how the washing machine coin slot was a little hard to push in. I then went about my business and happened to pass by him in the parking lot approximately 30 minutes later. He then asked me if it was any easier to push in. :) Yeah! They fix things really quick around here! I highly encourage people to check this place out!

Super cool shopping area w plenty of entertainment, restaurants, and hotels…read more Very nice landscaping and water structure. Lively. Parking lot parking. This place is worth a visit, you'll surely find something to spark your interest.

I love going for a stroll here. It is in the middle of the city center shops there is plenty of…read moreparking and even a free parking garage if you look close you will find the water has living fish they look similar to carp and get really big you also see ducks and geese a lot It is very calming and people are kind and considerate as you walk or run I like to go to the local shop and get a smoothie then enjoy my walk They have a cool LOVENN sign celebrating Newport News and they also hold farmers markets and other events throughout the year

We have been here for 1 week and super impressed and happy!…read more As a military family we had to shop from California and worked with Deo Braxton and couldn't be more impressed and satisfied with the whole experience. Not to mention, if something is wrong ? it's fixed! Got a question and got to call 20x a day? No problem! We have a 4 year term and we have found a home!

How many roaches does it take to count as an infestation?…read more This is a real question I have as I am ending my lease here. We had a serious roach problem here through the majority of our time there. I guess I should have been more worried when we moved in and had dead bugs everywhere. However, I was deep into my third trimester and in a new state. I submit no less than 4 requests for roach control and the only reason it stopped was the snow on the grounds. We must have seen no less than 50 roaches. By the time it warmed up and the roaches were back, we had moved. After the place was professionally cleaned and all of the furniture was gone, we still saw 9 more roaches. Ironically, after I discussed this with the management staff and the pest control company, it was remarked that this isn't the building they "normally" have issues with roaches. Also, be careful about the post move out charges. Frankly, if I had more time, I would fight the obscurity of needing to pay to replace their beige carpet.

We are so thankful for the great hospitality during our time at the Element. Everyone was so…read morethoughtful and overly satisfied our needs. Such a great community to be apart of.

I lived at the Element for over 3.5 years and was so happy to call it home! The whole crew -…read moreJanice, Harley, Johnny, & Karen, were so incredibly helpful and friendly at all times. My dog would require me to go say hi to them on all our walks! Our favorite part was the saltwater pool, where we had many chill days and met some great people.

Friendly staff, great space and quiet neighborhood The…read moremove in process was fast and I love that they let me see into my townhouse before I moved in.

Needed an apartment ASAP and the young mill start went above and beyond to accommodate to me and my…read moreneeds. They understood what I was looking for and were able to get me approved same day! Honored all promotions that were listed on apartments.com. Highly recommend for the something efficient, affordable and nice!

Went to visit a friend here for a few days, noisy neighbors, dogs barking, people smoking. Not at…read moreall what you'd expect given the neighborhood and the fact they say it's under a property management. Nice area, but no thanks.

This place is amazing! No wonder there is barely any turnover! 2 blocks from beach and in the…read morebeautiful historical district! I am blessed to live in such a serene and beautiful place! I don't see myself leaving for quite some time!!!!

I've lived here for 8 months. I don't have children, a spouse, or pets. However, this IS the place…read morefor you if you have large pets. Staff: I absolutely loved the staff, each of them are super pleasant, especially Jess. The maintenance crew are ON TOP OF IT! I've never had a better maintenance crew. Aesthetics: My apartment wasn't one with new appliances, but I loved it all the same. I had a lake view that inserted unexpected peace in my life. The apartment was big enough for me & my things & rent pricing is fantastic for the quality (I moved here from DC). Never had pests in my home. Never had trouble parking, as there's plenty of spaces. I'm an Amazon girl & my packages were always left on my balcony, never stolen. Neighborhood: The neighborhood is super quiet & peaceful. The only sounds I heard were ducks and dogs sporadically. Lots of wildlife at times (bugs, ducks, cats, squirrels, even frogs when it rains). The walls are pretty thin. Luckily, I had neighbors who would play music that I could feel but not hear (if that makes sense). They weren't obnoxious when I did hear them. My neighbors all seem to be military personnel. Only disappointments I had was that some neighbors didn't pickup after their dogs & if you don't purchase a parking spot, your car will be covered in pollen. But that is minor compared to the pros. Location: The location was the deciding factor to me. There are sooo many places to eat, shop, nearby walking trails, and beaches. Close enough to Hampton/Norfolk, but far enough from traffic. I could walk to the airport if I wanted to. School buses pick children up at the front of the complex as well, which I thought seemed cool. I'm going to miss this place. I'm definitely sticking with this company for future accommodations.

It's going on three months of moving in to my apartment and I had issues the very first night. I…read morewent right back to the rental office to let know of so many issues that I had on the day I moved in. The most important being that my front door is closing properly and still has not been fixed shortly after I have put in multiple request that something was wrong with my AC unit and now over two months later it's not working at all and leaking into my downstairs neighbors apartment. Maintenance came when I was at work for the first time since the week I moved in said the floors wasn't wet and never came back. When I finally get home from work I discover that the floor under my unit is indeed wet and the problem could have been avoided if someone would have come out months before to check it out. The rental team never answers the phone or the text line they have and the doors are locked and closed half time. I've been to the rental office over 10 times missed work just to catch the office open and I'm still sitting in an apartment with no blinds no ac and a front door that does not lock properly. I have not felt safe or comfortable since the night I've moved in.

I can't say enough good things about living at the Pearl. It feels like being in a luxury resort,…read moresurrounded by the nicest humans and their pups! I loved my 4th floor corner front side apartment - sunsets from my couch and sunrises from my balcony can't be beat. Pro tip: rent a garage so you can charge your Tesla from your private parking spot :)

Also, there is NO smoking here, no "element", no noise, strict income requirement, no vouchers, no…read moreone loitering in the parking lot, you can hear a pin drop Monday-Sunday night, very safe, everyone looking out for each other.

If you live here and have a Hyundai/kia, your car WILL BE BROKEN INTO AND STOLEN. Management does…read moreNOTHING to inform residents of this, they keep it quiet. I had my Hyundai in the parking lot for only THREE. DAYS. before it was stolen. I informed all other Hyundai owners I saw about this, and ALL OF THEM HAD THEIR CARS BROKEN INTO OR STOLEN. EVERY SINGLE ONE. WHAT? Management does NOT send out any emails about this warning residents. Here's my window on the ground of the parking lot, right where my car should be. I wouldn't have left a scathing review if they cared, but they truly do not.

The area is amazing. Shopping, restaurants, parks - all great!…read more Downsides: 1) The apartments with cracks in the walls and floors. Management says nothing to do about it, this is the cheap material of the building. 2) Trash, furniture and "storage stuff" are outside apartments. Nobody cares. 3) Damaged lights in the corridors wouldn't replaced because nobody cares. 4) Every single day at the entrance the alarm goes off. Management says it's a security's responsibility, the security wouldn't come even after they get a call because: "we already did our checks". When they do come and silence the alarm, it goes off again couple hours after it. 5) Management put signs and sent emails to require everybody wear masks, but their own staff are without masks or with mask under the chin.