We stopped in on the evening of July 24 while visiting from California. We wanted to pick something…read moreup before heading to Meow Wolf to make the experience a little more immersive. From the moment we walked in, things started off great. The security guard checking IDs was funny and welcoming, and the person promoting a brand was also friendly and easy to talk to. Unfortunately, the experience changed when we got to the register. The employee at the far left register was extremely rude, unhelpful, and sarcastic. I asked if they carried anything similar to Dr. Norm's Rice Krispy bars since most of the edibles came in 10-packs, and we were only in Colorado for three days. Instead of answering my question, she looked at me like I was stupid and made me feel like I was inconveniencing her. I understand that one employee doesn't represent an entire business, but customer service matters. As visitors, this was our first impression, and it definitely left a bad taste in our mouths. I'm sure this review may not make much of a difference since we're not Colorado locals and probably won't be back, but I hope management knows how interactions like this reflect on the business. Everyone else we encountered was welcoming, which made her attitude stand out even more.

I was a regular customer here for over 2 years and always had great experiences until my recent…read morevisit, and I'm disappointed to see others having similar experiences within the last 6 months to a year. I came in yesterday and asked Clayton for an X Vape and pointed to the display case, I wanted one of the 4g vapes that I always buy and didn't realize there were also carts in the display case. He didn't clarify which I wanted and just sold me carts. He recognized me as a regular, and I didn't feel the need to check what was in the bag before leaving because I come here regularly and have never had issues. After getting to my car I realized the mixup, and went back inside less than a minute later. Clayton apologized and got his manager, Keith, then Clayton told us he couldn't do anything (that was all he said). Keith did not address us at all until Clayton asked him to speak to us. He then approached us with a very rude attitude and shortly told us there was nothing he could do, without seeking to clarify or understand what happened. He said he wasn't able to process a return since we left the building with the product - I wasn't aware of this policy but again, hadn't encountered this problem before. Keith told us multiple times that "it's on both of us", and refusing to admit fault of him or his staff. I worked in customer service for a long time and know that the customer is always right, even when it's frustrating, so I was just really shocked by his attitude. We were trying to spend more money to get bigger products, and if anything it would have been helpful for him to apologize and take accountability, then try to do anything to make it right. Instead he was cold, defensive, rude, laughed at us, and willingly signed away a regular customer. After arguing with us for a bit, he did say he "was going to" offer a discount on a cart battery, but it seemed like he had changed his mind already, and we were so frustrated with him we weren't willing to spend any more money there at that point. I'm a 23 year old woman and usually let stuff like this slide, but the way he treated us was so insanely unprofessional, and I refuse to ever come back to Medicine Man if that's the type of management being hired. Clayton repeatedly told us "I'm good at my job, if you had told me 4g I would've got it". - if he wasn't sure, shouldn't he have clarified? There were 2 products in the case after all. I asked for an X vape, so I thought it was clear I wanted a vape - not just a cartridge. That was 100% on him to clarify which I wanted. Keith also insisted that the package would have been bigger for a 4g so I should have known, but that's not true. I buy those exact 4g disposables regularly and the package was the same size, I didn't realize the mixup until feeling the shape of the cartridge and reading the fine print label that said 1000mg. I had barely left the building, and everything was still sealed. I understand having a return policy, and I can understand a miscommunication mixup, but the lack of customer service that followed was unacceptable.

Quick and easy. Beautiful flower. Educational and friendly customer service…read more Cash Only $2.00 ATM Charge (on 09/25/20)

I had 1116 points in my account. I went to this store and was told I only have 500 points. I would…read morehave to pay full price and they would take my information down for the manager. I went to Starbuds on Federal and they found my points in 2 seconds and helped me. Pecos employees are either too stupid to do the job or they're blatantly ripping people off. Go to Federal, this store is ridiculous.

Top notch customer service! Skyler is one of the best bud tenders I've come across. Knowledgeable,…read morepolite, willing to take time to look into strains & names.

These guys are top notch! Skyler and Kerry are the best. Appreciate the help today guys, will…read moredefinitely be back.

Jonnie was very helpful! He gave me so many options and it was great recommendation…read more. I will be back

I've come here multiple times and had decent prices & friendly service until today…read more Whatever dude who was here on Wed Oct 8th around 2:40 pm was RUDE as hell. Dude with black hair an ear piercing with the Edgar haircut needs an attitude adjustment. He was rude and trying to rush us the whole way through, didn't give any info and made us uncomfortable to try and ask for different price points. My friend also was trying to find different price points for cartridges and avoid distillate products only to be given an $80 price tag?? There are may blends and products available with price points starting at $30+. I've literally bought them here before unless yall got rid of your mid price points inventory....I doubt the prices changed THAT much in just a couple of weeks. Sucks to previously support a place and then have rude employees make us not return. Awesome guys, thanks for the experience

The service was friendly and extremely helpful and not exactly sure what I was looking for, but we…read morewere able to make a purchase and was satisfied.

Talk about finding a place that is exactly what I needed. I was greeted by Amilrime(sorry if I…read moredidn't spell it right) the girl with the red hair thanks again for the great service. The prices are awesome, the flower is on point and can't wait to try the edibles. Sliver Stem you're... "HIGHLY " recommend

We had a great experience here!…read more We stopped in during our short weekend in Golden. The ID check right within the door is a bit hidden, but once we were all checked in, we got buzzed in to the sale room. Inside, it's quite large with multiple registers. Our budtender was very friendly and helpful with providing recommendations and pricing. I loved that they had some funny meme stickers available on the counter for free! With every $100 purchase you get a token to try the claw machine to win goodies - such a cute idea! Between our group, we won two tokens. When we didn't win on either try, the budtender gave us a third token to try - and we won something! Prices were standard, and they had good variety of brands and types. Great spot in Golden!

Why? Because it's Denver Colorado thats why!!! This place was awesome. We got treats for being…read morefirst timers. They just happen to have an awesome sale and the person who helped us super sweet & welcoming. She helped us make the perfect selection for what we were looking for and at a great value.

Front desk was the best! She helped run us through everything and made it seamless and was easy to…read moretalk with. Definitely would come back to this spot specifically whenever we visit

Great location great service, lots of selection the worker was super nice. Thank u sticky!read more