The dry-loc decking product and railing system we ordered are a decent product and after installation, I am happy. In fact I would give the product a 4 star review, however, the customer service is a one star at best. Lack of communication, failure to accept phone call inquires are just a start. They sent a plan drawing for approval that Ended up in spam mail. They were happy to take the $9000 down payment and never followed up on their singular email. Once I was able to clear up the lack of communication, they put our order to the end of the production line costing us thousands of dollars in revenue. Just be prepared to work with poor customer service if you choose this product line. Hope this helps. read more

We ordered a DIY aluminum pergola kit from Nexan Building Products and are extremely satisfied with the final product and overall process. All the components were carefully shipped across the country, and the instructions and assembly were incredibly straightforward. Customer service was excellent as well. We accidentally broke some shade tube caps while assembling and they sent us replacement caps right away. The pergola itself is beautiful, and we've received many compliments from our neighbors. Putting it together was quick and straightforward. It should take 2 people 2 weekends to finish assembling, if you account for taking a break for a few hours during the hottest parts of the day. The process was so much smoother and less stress-inducing than going back and forth with a contractor. I would definitely recommend ordering through them. read more

Nexan Building Products, Inc. - White aluminum pergola - Building Supplies Near Me - Cullman, Alabama

We really like the idea of the lockdry deck, but it is not as great as presented. The edges become the issue. They provide a 1-1/2 by 1 1/2 inch edge trim. The decking is 1 inch. So, It should cover the 3/8 inch sub floor, but you can see in the pictures it does not. This was not covered anywhere in the install instructions. Since the edge trim is the last piece to be installed, you will have to completely remove all decking to fix. If there is any wood contact or exposed wood under the edge trim, you will have wood rot. They need to add the inside edge trim dimensions with instructions to avoid this issue or make the edge trim 2 x 2 to have some margin. Either way, this needs to be covered to avoid contractors installing incorrectly, then the homeowner either has to pay to completely redo, or live with the exposed wood and subsequent wood rot.. read more

Horrible company will not take responsibility for losing product and when i asked where product was they had no answers i did not get a answer for 3 days . they lost it for three days . I asked how they are making it up to me and they had no response except to blame me,, i did not ship the product i did not make the product until it is in my hand it is your responsibility . Nothing they do not want to make it right , sad do not buy from this company go any where else read more

My wife and I bought our aluminum decking material from Nexan Building Products in Cullman, Alabama after a long and exhaustive search. We looked at many companies and asked many questions. I am not a contractor, do not know much about building, and was intimidated at the possibility of making an expensive mistake. However, the fact that Consumer Reports rated the decking material from Nexan the best that it had tested, head and shoulders above every other decking material, helped a great deal, as well is seeing a neighbor's aluminum deck that he bought from Nexan, which was beautiful. The customer service at Nexan is not only as good as it gets, but sets its own standard. I can't tell you how many times I called Aaron with many, many questions. He always responded with patience, expertise, respect, kindness, and a sincerity that is not easy to find. Throughout all the changes, his patience, courtesy, and respect never wavered. I was a tough customer going through a difficult time in life, and Aaron behaved like a saint. I will always have nothing but gratitude for him. Nexan is extremely fortunate to employ someone like Aaron. The deck has now been finished for 1.5 years. It is so beautiful and I have never regretted our decision to go with Nexan. Because it is a light color, it can get dirty so it must be cleaned periodically. Other than this, maintenance of the deck is nonexistent. I have been told that I should rub oil into the steel braids of the railing every three, four, or five years or so, which is minimal, but have not yet done so. It could be done quickly. In summary, building a Nexan aluminum deck has been a huge success with amazing customer support by Aaron. Thank you so much! read more

I ordered a railing for a new patio. The site caught my eye not only for the extensive selection of attractive products, but also for the seemingly easy process of placing an order to make sure I was getting exactly what I needed for a straightforward and trouble-free installation. The website was very useful, and the various folks - order processors, designers, etc. - that I worked with were all very helpful. The professionalism of everyone I worked with made me confident in placing a web order for such a complex process. And the pricing seemed very reasonable, as well! When then product was delivered, I was very pleased with the quality of the packaging; no damage at all. The installation instructions were very clear, and lots of extra hardware was included "just in case". The railing is much heavier-duty than I had anticipated. In looks great installed, and is much more rigid and secure than I had even hoped for. Overall, Nexan did a great job. I couldn't be more happy with my ordering experience and the quality of the product. I absolutely recommend ordering from these guys! read more