We are so happy with our NexGen Exteriors roofing crew - lead by roofer Billy Ceritto -, our Production Assistant Travis Gester, and the support we were given by the office.
We received calls from the office and were told which day our roofing materials would be delivered, the day that our roll-off dumpster would arrive, and that our roofing crew would arrive the day immediately following material delivery.
All of the above arrived exactly as planned and on-time.
Billy and his crew arrived first-thing in the morning, introduced themselves, and went straight to work placing ground-covering tarps before starting our roof tear-off. They were professional, polite, agile, and thorough! Never any downtime, inefficiency, or lack of smiles in spite of some unexpected sleet during the 1st 2 hours. They cleaned up their work site each evening at nightfall completely.
Production Assistant Travis called us to introduce himself, provide plan of action, and drove 130 miles to hand-deliver a few items on Day 1 that a local roofing supply company missed for delivery AND to make sure the job was being performed as expected. Upon his arrival, hearing my concern over an area where our shed roof meets a main wall under large windows that we'd experienced some leakage on months earlier, Travis immediately made a phone call to obtain permission for his roofing crew to take care of our unexpected additional situation immediately. He then spoke to his crew, explained what was needed, made sure they understood the process, and instructed them to install the needed flashing before the roof install was done. He took the time to listen to my concern and suggestions and follow-up to make sure all was 'going to plan'. 2 days later we had a completely new gorgeous roof on house and garage and the crew was on to their next job. Travis followed up with us yet again to inform me of expected pick-up of the dumpster and that he'd be coming 130 miles yet again to do a jobsite walk-on inspection to be sure the project met his expectations as well as ours. His attention to detail and concern was always genuine, professional, and prompt.
Even my husband commented - "Wow. What a beautiful roof!"
No complaints from THIS household! Great team! read more