Excellent notary service and prompt response. Available on short notice Will definitely use again!read more

Janet was fantastic! Professional, helpful, personable and so kind with my elderly father. I called…read moreher at 2:30 and she met me at 4:00 at my father's skilled nursing facility to notarize a medical power of attorney. She even brought forms in case the ones I had printed out weren't correct. Super reasonable prices. I went to Denton high in the 1980s and have been visiting my dad up here for the last 40 years. I highly recommend her!

I have a package that got delayed and went into the Copell UPS STORE 3930 and Julia was so nice and…read morehelpful!!! She called customer service and worked out a plan for me to get my package today still. I just wanted to be able and pick it up and didn't have any idea on how to navigate that process. She was amazing. Very friendly and helpful! Give them a visit and ask for Julia!

I have a UPS shipping label and they would not print it for me. I know these stores have started…read morecharging for the print - not sure why for their own labels for which shipping charge s are all levied. But here the issue is not about paying for printing I was ok to but they want me to pay for using the kiosk and internet and then pay for the printing service too. Seems quite ridiculous. Other store I have been to always allows to email and they print and charge for the label. Loot

Great communication and extremely convenient service. Andrea was professional and very pleasant to…read moretalk to. Rate was very good. This is the way to go if you need something notarized!

Responsive, professional, efficient, and offers fair pricing...I highly recommend Andrea!read more

Make sure to print your UPS shipping labels ahead of time or they'll charge you a $1.62 for a…read moresingle black and white print (on way fancier paper than you need). 20lb basic paper would have done me fine, but where's the revenue in that.

I have been to this location multiple times, but never experienced good customer service. They gave…read moreme hassle every time on notary and when I had to ship something. When I used the tape gun to tape a box, the guy asked me who is going to pay for the tape. When I asked him to how much is to used the tape and tape gun, he pointed the new tape to purchase. I picked up the boxes and left the store to go to any other store. It not that I couldn't afford it, it's just the cold poor attitude towards customers service. Not being racist, but the Asian guys at the register needs to take Customer Service 101 course. I will never return to this store again. The other UPS store little south of this store has good service, I never experienced any issue there. Edited Review: the response by the store is not accurate. I brought 6 boxes in total and only two of them were open and I had 4 shipping labels. To give context to the review. These were window blinds that Home Depot provide the return label for inaccurate size. There were two blinds that were only 11" wide and when I received them they were bundled together and same with 23" blinds - others were larger and had independent labels. Home Depot shipped it that way and expected it return the same way. The guy never cared to actually walk around the counter to look, but started passing comments behind the counter which was not helpful. Even after I explained him the situation and how I received it and I am not sure what the UPS and Home Depot contract is and I am just here to ship the way as I received, the guys started questioning me. I am like, "I don't know." What do you expect? Call and negotiate the UPS and Home Depot corporate contract? This store does have very poor service and never been helpful. When I went to other UPS store they first greeted me, held the door so I can bring all the packages, helped me with the shipping/packages and when I spoke to them about what I experienced at this store they just laughed and told me they would never do and I am always welcome at their store. I understand that I should have brought the box taped (which I offered to pay, not for a full new tape roll), but I am talking about customer service and the manner it was dealt with. The guys had full opportunity to better explain and help me understand, but he chose to offer poor service and was very condescending - this is the choice he made. I have experienced this in the past and so did my family and community members. Like I mentioned before, the store needs customer service and verbal/non-verbal communication skills. It is fair to say that, my family and I won't be returning there. I have never experienced this at any FedEx, UPS, DHL or even USPS locations. World Class Service comment is a joke. Also, in the response it was mentioned that they print the label free, but the other review mentioned that he was charged for label printing. I don't write a lot of reviews, but this hit me as this happened on Veterans Day and when I picked up the boxes and left, it did cross my mind that there are people who sacrifice everything and then there are these people who cannot even be nice. I was there and you and you other coworker didn't help me in any way possible. Just made smart comments from behind the counter. If this considered world class service by you, then this store is hopeless. You are averaging 3 out of 5 stars. If you listen to customers and implement some change then maybe you will be on track to becoming better.

Great service, extra touches in the storefront, and efficient staff…read more I just needed to drop off a DHL shipment but this shop was a delight.

I've been a customer for at least 6+ years and very happy with service and ability to get…read morenotifications when mail or packages arrive. If you are local to Flower Mound area and need a great mail box service, packages sent out, then In The Box Pack & Ship is the local business you want to support.

Gulzar and Sam were both outstanding--helpful, and very knowledgeable in guiding me through the…read morefingerprinting process in detail. I especially appreciated Sam's friendly smile and patience with everyone who came in for service. MK

When I walk in, the store always smells so clean and welcoming. I go out of my way to come and see…read moreSam at this location. Appreciate the smiles I get at this location.

Found Donna and so glad I did! Very professional and made the whole process easy and seamless! She…read morewas also able to print all documents (had 2 copies) explain everything throughly, scan back my documents, and even drop off at FedEx. Now that's concierge! I would highly recommend and would use her for all my important documents!

Donna is a delight. She came to our home and provided her services. She took time to explain each…read moredocument of the real estate paperwork. We greatly appreciate her patience as well as her attention to detail. She saved us time and money by correcting our errors before submission. Highly recommended for your most complex notary needs.