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    Nextgen Plumbing and Heating

    1.0 (1 review)
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    2 years ago

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    Thompson's Plumbing & Heating

    Thompson's Plumbing & Heating

    (4 reviews)

    Disappointing. I initially rated them as a 5 start service, I am now very disappointed to say the…read moreleast. We paid $5k for a system that involves no digging, no running miles of piping, or no soldering; one day worth of work. Two years later we are now having issues with it. When I tell other professionals what we've paid for it, their eyes bog out. Ed has an extremely short temper - the way he talks to customers is mind boggling, although he's very sweet when you're writing that check, so I've been primarily approaching his son Bronson. Ed would bluntly and in an extremely rude tone deny there could be anything wrong with the system. Eventually Bronson came out and spent a good amount of time trying to fix it (which I really appreciate), confirming what I was telling Ed was all accurate. I now have yet another issue with the same system but was told that I should really look for a different plumber because they're apparently moving into excavation business. Overall, a really nasty business to have to deal with, the extra star is for Branson but since this is Ed's business, he deserves no stars. Their last name seem to have a really bad of a reputation around town too, wish I new that earlier.

    Well pump failed. We paid immediately for the initial visit but got a feeling that this was not an…read morehonest business. Asked a few local folks in the area and was told that Thompson Plumbing did NOT have a good reputation. Not supporting their work, price gouging, etc.. We got a competing bid from another plumber and decided to use them. Made a courtesy call to Thompson Plumbing (Ed) to let him know that we were going with someone else. I thanked him for his help and before I can finish my sentence, he hangs up. Being that the mountain top can have poor cell service in spots, I thought maybe we got disconnected. Tried calling back several times but no answer. He then sends me a text saying "I got it, stop calling me". Well, I guess the local folks were right !!

    Nextgen Plumbing and Heating - plumbing - Updated June 2026

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