My husband and I had an appointments to transfer an out of state drivers license to NH. Brought all…read moredocumentation. I was told I needed a Marriage Certificate (had one that was issued by Justice of the Peace). That was not sufficient for the DMV Associate. She stated it had to be from the state we were married. She asked her supervisor if what we had was sufficient. We were told it wasn't. We have been married over 40 years and had a pile of documents that showed our names etc. Have lived in two other states and never experienced being told a few times that we needed other documents. Extreme waste of time. Recommend bringing every personal document that you have to avoid being turned away. It's not like going to the DMV is a good experience- going back again seems like torture!

This is a review of the overall DMV system in NH. I am from…read moreNH, but have lived in other states, and even had a Canadian drivers license. The DMV system/phone system in this state is in need of improvement. This is not my first set of issues with this Department. When I moved home from Canada many years ago, I returned to the DMV to get my NH license again. My permanent license never showed up after the temporary was expired. I was on hold on the phone service for like an hour for 3 different attempts before my permanent license was mailed to me. They were not concerned about fraud after sending out supposedly 2 ID's that did not get to me. This was 15 years ago. I had been living out of state for the last 6 years, and need to renew my license, boy with Covid it was extra difficult. I was on hold a couple times trying to get an appointment. The first time I gave up after 30 min, the second time my call dropped about 45 min in. Then I finally got through after over an hour, just to get a question answered, and to make an appointment to get my license, Even when they had before times walk in hours, there was always long long waits, and if any documents needed fixing, you would have to come back and get in line all over again. On the phone when I finally got a woman she was kinda curt, going over what I needed to get the real ID. I am sure it is frustrating working for the DMV. On a positive note after dealing with the ordeal of getting an appointment, the experience at the Keene DMV was the least painful, and most friendly experience I have had dealing with the DMV system in NH. The problem with the phone system is chronic, and now that all these out of staters bought up property I am sure the system is super bound up. You would think with inflation and all this extra tax revenue that they would address staffing issues. It also really becomes classist when it takes an hour to get a staff on the phone to assist with legal documents(you need to work, or drive), if you are a normal office hours worker you almost have to take a day off just to be on hold to get the appointment, then another day off to go to the appointment. Why not just have a website for people that are already in the system(to simplify the amount of people needing to speak with someone), they can just make an appointment, without waiting on hold, for an unreasonable amount of time. Or the state could just hire a few more phone operators, and have a functional system. I did not experience these problems getting my license in British Columbia, or Colorado. I really with government would try to be more user friendly with the people it says it serves.

This is the most corrupt government agency! First, they are hearing examiners and not judges, they…read moreare supposed to be unbiased but they work for the dmv! No matter what you will lose! Second, they will act like your friend and say they are on your side, when you leave, you have to wait a few weeks for their decision to come in. Well when the decision comes in, you will be shocked! They add on just about everything, and they do nothing t except appeals! They are suppose to but once you leave their office that is it, there is nothing you can do! There is actually a sennet or that is looking into the amount of power that these hearing examiners should have! Even with a good lawyer, you will still lose, just ask the lawyer, they will tell you!

Moved from out of state and went to get new drivers license. Made an appointment online. The staff…read morewas very helpful and pleasant. It's a small place but they serve the people quickly and are kind.

I didn't have high hopes of getting through quickly when I needed to renew my driver's license. A…read morefriend had gone the day before in early afternoon and was waiting for about 90 minutes. I arrived 20 minutes after the doors opened to find the line up out the door on the porch, in the rain. Guess everyone also thought going early would be the trick. Needless to say I forgot my umbrella, so waited about 10 minutes in my car. Lo and behold no one was outside anymore. Went in to see the line curved around inside the small vestibule, but I was dry! Really wasn't up for a frizzy curl day. There are four "windows" at the back of the main room, though the fourth is dedicated for those doing driving tests. That said, one staff member was going along the line to the speed things up and she would occasionally take someone to that extra counter. She also checked to make sure people had the correct documentation for Real ID applications. Seems some don't get the concept of "2 pieces of identification" in order to apply. They got bumped out and the rest of us shifted forward. Good thing no one had a tantrum - State Police offices are at the rear lower level of the building. When my turn came, I was very ably and cheerfully assisted by a young lady. Missed getting her name. Seemed like no more than 5 minutes to do vision test, picture (the damnable frizzies did show up - bleurgh!), call to Concord to verify my green card status and print out a temp license; 30 minutes all told. I'm impressed!

I was dreading my license renewal, and was not expecting at all to be posting a five star review…read more In fact, I never even post reviews, but this experience blew me away. I was not able to complete my driver's license renewal online due to an issue with validating one of my documents. As instructed online, I printed out the recommended form, and brought the required document for verification. When I arrived, I was greeted by a person who scanned the form, and handed me a number and told me to wait for it to be called. It was called automatically before he finished the sentence. I went to the assigned window, presented the document required, took an eye test, and paid electronically, and the transaction was complete in less than two minutes. The WHOLE transaction... Suggestion: Follow the directions online, and if you can, choose the location based on the wait times posted online. Both were very accurate for me.

I lose years of my life because of the immense frustration that I feel when I have to do anything…read morethrough this agency. Needs more funding for staff and operations. I cannot wait to move to a state with a well running department of motor vehicles.

The very first woman who assists EVERY SINGLE PERSON in line was genuinely one of the most polite…read moreand professional state employees I have ever dealt with. Considering the volume of people and stress that comes with that position, she handled herself with patience and professionalism the entire time. Unfortunately, my experience with the second employee was the complete opposite. The interaction came across as rude, dismissive, and unnecessarily condescending. At one point, I was even told that the birth certificate I provided "wasn't mine" -- despite the paperwork clearly showing otherwise once it was actually read. Unless my daughter was somehow born in 1981, I'm fairly certain I know which birth certificate belongs to me. I fully understand that customer-facing jobs can be exhausting, especially in state offices where employees deal with long lines and frustrated people all day. However, that does not excuse speaking down to people who are simply trying to complete a process. If another employee in the exact same environment can greet every person with kindness and a smile, then professionalism is clearly possible. Respectfully, if someone dislikes working with the public to the point where basic courtesy becomes difficult, customer service may not be the right position for them.

I have gone in there 3 separate times and I think they were great! Yes, there were one word…read moreanswers but they are very busy and I am sure they just need to do what they can to get through the line of people. I always got a Have a Nice Day with a smile. The service is impeccable. You are in and out. If you go to a DMV in Massachusetts, you dread going there because you will be there all day. This was organized and you weren't waiting long.

Danielle she is awesome in her skills of helping someone who English is not that great and took her…read moretime and supported everything was done correctly. The first time we came nothing got done need more people like her.

Warning: PSA…read more Worcester registry is mean and sarcastic to senior citizens that pay taxes to pay their salaries. The guards are not specially rude. One younger woman guard actually taunted me sarcastically. NOT worth one red cent of my tax money . All RMV employees in my opinion. Can wait for AI to take their jobs. Shame on Worcester RMV.

Shockingly WAY more easy than I thought. Ward bought us a new car, so I did the paperwork. No…read moreissues with parking, plenty of on street spots. I threw a whole 75 cents in the meter. PRO - Plenty of seating inside, all clean. The young man who did the paperwork & gave me my plates was WICKED nice. I asked him for "an easy to remember plate" & he showed me all the ones he had & let me pick one! Thank you! He was quick & efficient & made the process painless. Hadn't made an appointment but on a weekday AM I was in/out in 30 minutes. Not bad at all for the RMV. CON- Walked in & asked by the grumpy cop? Security guard? "Got an appointment? No...to the right". Acted like I was bothering him as he busily checked his phone. RMV should get a better greeter. SO IF YOU GO - MAKE AN APPOINTMENT. I had a guy come in after me as I waited to get my paperwork checked (before getting a number & sitting down) & Appointment Guy got taken care of first. I noticed the paperwork guy used a different machine to print my ticket than Appointment Guys, so I thought, "oh man gonna be here all day". Thankfully place wasn't busy. I'd make an appointment next time just in case.

I have never felt such a sense of frustration at any other government agency. The Mass RMV is…read moreinefficient and understaffed. I arrived 10 minutes after opening and there were only 2 staff working and a line of over 20 people. Massachusetts needs to invest money in the RMV so that dealing with this state service is not a painful part of people's life to deal with.

Went to Epping NH to get real ID, agent was extremely rude, and belittling me because at age 78 yr…read moreold, I made a mistake on one document and made a mistake on the application, she was talking loud and embarrased me in front of a room full of people, I left shaking and in tears.I will just forget the Real ID..I don't travel at my age and it is not worth getting treated that way.

Typical government waste. Fire everybody and lose the online appointment feature. You literally…read morejoin the line

I would give this place four stars for convenience and customer support. No lines, small, cozy, and…read morenear everything. When I registered my car here, I had absolutely no problem. Actually as New Hampshire is a low-tax, low-service state government, the state relies on local town clerks to do much of the day to day business. So registering your vehicle is a local town/state combined effort. Since I had bought my car cash, it was a one visit to each office . You register the vehicle at your town but the plates are at the state. Enter my spouse who financed his car. First, the state had to get the title from a previous state. That took three visits to the town and state. No one notified him of the transfer. So today we went back to register the car. No go. One more visit. Back to the town. It's taken four months and still we don't have a registration. Yes, no lines. I presume everyone else is at home taking stress pills. Oy!

I've been in some big city DMV offices and had a horrible time in the past, and THIS DMV office in…read moreNewport, NH makes up for all of those bad memories. I went to change the address on my license and was treated with the utmost in customer service. The woman behind the counter was kind, knowledgeable, and efficient. The office is clean, spacious, and the parking is easy.