The best second hand car dealer that I have ever visited. The owners are very customer focused and…read morewill treat you well. They are very receptive if you have any problems and will try to sort things out for you. Not like some of the dealerships her take your money then want nothing to do with you. You will pay top price for the cars but at least you will get peace of mind and that is worth a lot in my book!

Family business and Andy is always very friendly and helpful. Look out for him behind the bar at…read morethe beer festival in the summer, too. Have bought two cars from this garage, no regrets. Good stock, reasonably priced.

Initially a positive buying experience but one that was soured when I drove home and realised there…read morewas no spare key. This was never mentioned and I now have to fork out a further £96. At the very least I feel this should have been pointed out to me. I did ask for a replacement key to be provided but they refused.

It was a surprise to be charged £40 for fitting a car battery when the website says under "Car…read moreBattery Fitment" - "Groves battery fitting - unbeatable fully fitted prices with main dealer level of quality & finish". So after searching for the right battery on their site it returned a price of £193. When it was fitted and I went to pay, I was very surprised and disappointed to be charged the £193 + £40 for the 20 minutes it took to swap it out. Groves Batteries website should be far clearer about the fitting charge.

Been using Groves for Years now. Yes you can sometimes buy cheaper, maybe, but if thats all you…read morewant and all that is important to you then have a word with yourself. Service, advice and buying the right product for your application and knowing they stand by their batteries is much more important to me.

One of the best motor factors in Gloucester. If you need a bit for your car give these guys a ring,…read moreif they haven't got the item in stock they can usually get it for you the next day. I've always found them to be extremely helpful and one of the cheapest too. Not easy to find though as they are tucked away in a row of units and not seen from the road, but as they deliver (business and residential) that isn't important. You can pick up though if you so wish but although there is a car park it is quite small and not only that there are vans pulling in and out frequently.

What a great team Mark and Ursula make! My son had a…read moreproblem with intermittent faults on his brake and indicator light on the rear of his 2011 Renault Clio. Despite a few attempts from the local garage the fault kept coming back (after we spent quite a lot of money...). A quick google and I found that C.A.R.S are relatively local to me so sent in a web enquiry on a Sunday afternoon. Ursula called me on the Monday morning and after an we had a chat she booked me in with Mark for the Friday morning (the only day I had off that week). I met Mark and he quickly discovered what the issue was and set to fix it. Mark explained about the fault and showed me where it was which will be very handy for the future. During his work Mark realised the (cheap) bulb the garage supplied was at fault so replaced that with a quality one, he also noticed a tracker device installed on the battery which we had no idea was there! From start to finish Ursula and Mark have been brilliant, the fees for the work are reasonable and I have already been recommending them to friends and family. If you any problems with your car electrics please go straight to the experts rather than a garage, you'll save yourself time and money! Thank you Mark and Ursula, I hope not to have to contact you again about my sons car, but I suspect another fault will no doubt appear!

went there a year ago thumbs up, returned a just over a year later, nice cars and showroom,…read morecustomer service ok (but then they were busy didn't get chance to speak to anyone), dont know if the RAC checks are credible, overall worth a visit

I often use the Swanbrook bus services to get from Cheltenham to Oxford, and I've always found the…read morecoaches to be clean, fairly comfortable (for a coach!), and impressively always on time. I have found a number of the different bus drivers to be very pleasant, and always helpful with putting luggage below. I do, however, have one or two minor complaints of these services. 1) They don't run often enough, particularly on a Sunday. There are only between 1 and 4 services in a day, and this can be very difficult to work around. 2) The prices have gone up VERY significantly since I started using the bus a few years ago.

always helpful and if your looking for parts and they dont have it in they will try and order them…read morein