I used the services of Niebuhr today for some outdoor plumbing issues and to keep it short, the gentlemen were courteous, efficient and completed the work in short order. I couldn't be more satisfied and will not hesitate to use them again. J.L. Utley read more

I had 4 smaller projects on a.duplex we own. We had a narrow time frame in which to get the work completed. Niebuhr plumbers came early and completed all projects in a relatively short time frame and did an excellent job. I was also impressed with the young lady that assisted in the scheduling. She was very helpful and efficient. We have used Niebuhr before and have always been very pleased read more

We recently used Niebuhr for a kitchen faucet to be installed and I had to contact them regarding our bill. They attempted to charge us for 1.25 hours of work . I emailed them with video camera footage unfortunately the two man here where here for less time then they tried to charge us. They corrected the bill down to an hour of work (supposedly the minimum that is required after submitting video footage. After falsifying the amount of time it took, adding a trip fee for $25.00, and parts I would highly recommend using another company. The guys that came out were very friendly, they got the job done, but I would highly recommend watching what they charge. unfortunately, it makes me wonder how many others have been scammed and over charged read more

Tony with Niebuhr is amazing. He serviced our furnace on an emergency call 6 years ago when we first purchased our house. Customer service and skill he provided were so outstanding I hung onto our statement for the next time we had an issue. 6 years later, our air conditioning system developed an odd noise. Dug out Niebuhrs bill, called them and had a 2 techs at our house in 2 hours! Lo and behold -- Tony again with another great tech. Same great service. Can't say enough about their friendliness, knowledge, professionalism and speed. Highly recommend them and consider yourself extremely lucky if you find Tony at your door. read more

I have used Neibuhr in the past and have been satisfied with their work and never questioned their bill but just had some work done and after telling them there would be an inch of wall after the bare 2x4 studs and writing it on the 2x4 they cut the hole for the toilet in the wrong place. They originally charged me for their time and materials for this mistake of theirs and when I questioned this they agreed to take 15 minutes off the bill. Total 3.5 hours for2 people. There were 2 workers here and the new invoice only reflected 1 - 15 minute discount. Labor ended up to be 6.75 x $116 = $783. I also asked for an itemization of the parts and was told this was an approximate amount. There is no way that moving a shower drain 18 inches shorter, a toilet drain 3 inches and changing a shower head to the opposite wall and replacing a valve was $442 for PVC pipe - 2 shutoffs and pex. The valve was listed separately at an additional cost $120. And trip charge $25. Total $1370?? read more

We have had Niebuhr come out for several issues. I have to say that for the plumbing issue they were fine. But I will not ever have them come back for HVAC. The first time they came to fix our furnace they did not properly fix it and had to come back several times later to fix their mistakes. They also messed up our thermostat. My husband ended up fixing that. They also came out to look at an AC unit and quoted us a ridiculously high price. We decided to wait on getting it fixed because we couldn't afford it. Just had a different contractor come out today and they fixed it easily. They told us it looked "fishy" and that certain valves that shouldn't be turned off were off. The way they made it sound makes me wonder what the heck Niebuhr was up to when they came out the first time. In the end, after my interactions with them I just don't know if I can trust them, so we will not be calling them back. read more

Amazing service. I needed emergency service on a Saturday. I called in the morning and had someone out the next hour. He was thorough and knew exactly what was wrong. Quick fix and haven't had a problem since. Customer service from office staff and Plummer was AMAZING. Will call you guys first always!! read more

No problem with their work -- but I saw a charge for "trip" for an additional $20.00. I looked on my other plumbers bills from the past and didn't see the padded charge - The apartment was really close to the business, so this padded charge is the reason I won't use Niebuhr any more. read more

UPDATE: After filing a complaint with the Wisconsin BBB, Neibuhr did only the bare minimum to satisfy me -- they made sure that I didn't have a collection agency hounding me for late penalties. I paid my bill in full, and asked that Neibuhr refund half of it. They refused. I'm done with them and now have to recommend looking elsewhere for plumbers in the La Crosse area. I've recommended Niebuhr to friends in the past -- they are a professional outfit that does top-notch work. But recently, I had some plumbing done in my home, and although they again did a top-notch job, when the bill came, it included both a "trip charge" (accounting for transit time between the previous job and mine) and several replacement sink drains that I don't believe needed to be replaced (the old ones were basically brand new). So, I paid the bill, except for those charges, and included a letter detailing why I wasn't paying for the trip charge and for the drain inserts. After about 4 months, and no follow-up from Niebuhr, I received several notices that the outstanding part of my bill was to be sent to a collection agency. I finally called them (thinking that it was really their responsibility to respond to my dispute of the charges), and was simply told that I was entitled to my opinion, but they charge $17.50 per trip, on top of any parts and labor ($76/hr). The explanation was that, without the trip charge, the plumbers couldn't get an 8-hour day. Huh? I pay a $76/hr labor rate to Niebuhr (the business) and they use that $76/hr to pay their employees some lesser amount for their day's work, which should begin when they clock in in the morning and end when they clock out in the evening. What's left over pays for overhead and (in theory) profit. Am I to believe these are independent contractors and not Niebuhr employees, and that they are off the clock when driving their Niebuhr truck from one job to another? What if the distance between one job and the next is 1 mile vs. 25 miles? How is a flat trip charge appropriate in any way? I don't pay trip charges and I don't pay fuel surcharges, which are just tricky ways of inflating bills without being honest with the customer up-front. I do pay higher labor rates (if they are necessary to cover higher costs of doing business). Anyway, to make a very long story only slightly too long, the owner of Niebuhr basically told me to take a hike and said that he'd send the unpaid portion of my bill to a collection agency. Now, I'll still say that they do excellent work, but that (in this case), I feel like I've been both nickle-and-dimed on a ridiculous trip charge, and then also billed for some replacement parts that were totally not necessary. Too bad, since I really liked them. I've heard very good things about Buchner Plumbing though... I'll just make sure to ask next time about "trip charges". What a load of garbage! read more

5 stars for speed of coming out for fixing the problem. 5 stars for fixing it & the speed that it was fixed. 5 stars for knowledgeable & personable staff. Not sure how the bill will be charged yet so I can't rate that yet for trip charge/hour of service for a quick repair so we'll see what happens. read more

I have had two projects at the rental house I am in an unfortunately both occasions saw this plumbing company late by days, disorganized, and not timely. Work was finally completed well but lack of reliability was overwhelming. read more

Niebuhr plumbing is great to work with, and TONY BERG is the best!! Big heart, thinking all the time what might make life easier for you in your home. Yes, those things cost money, but in the long run, his ideas improve your home's function. read more

Very helpful and efficient. Carries lots of supplies in truck to save trips to warehouse and knowledgeable of the problem we were having with our shower system. Really nice guy and will definitely call again for any future plumbing problems. read more

This plumbing company was hired thru American Home Shield. We called to have our water heater and our AC checked out. They came out the next day and took care of the water heater and did a great job. They told us they needed to wait for warmer weather for the AC. The weather warmed up they called told me they would be out to look at the AC they wanted to come out on a Friday I had appointments already that day so we set it up for the following Monday. They never showed up and never called. I had to contact American Home Shield again and requested a different company to come out. I gave them 2 stars because they did fix the water heater issue. read more

I called at 7am this morning because my pipes are frozen in our mobile home. The lady I spoke to said someone would be here today, and they'd call when they were on their way. 3 hours later, they called to tell me to call someone else because they "really don't do mobile homes." The woman knew we had a mobile home when I called, and now we're stuck in the middle of the day with no other plumber answering, and no water. I could not be less impressed with the customer service and lack of professionalism of this company, and would not recommend them. read more

Each year they do our tune up on our furnace and A/C unit. They do an excellent job. Niebuhr saved a bundle and a major heartache after we had a no-name company put in our current Heating and A/C unit several years ago and it went down. They came out and were able to fix the problem without having to replace anything. They also were and are very professional. read more

This outfit is a joke call one of the other outfits. I got charged $78 for an estimate, 3 months after I got the estimate. Their estimate was much higher then the competition for a product that was much lower in value. My advice is work with Paul's Heating for water heater, furnace, central air. read more

We had an emergency plumbing situation on a Sunday night. This was the only company I could find to come out. They were nice, professional and did a great job. When I got the bill I was very surprised at how reasonable the rate was for an after hours weekend call. About to call them now to come fix our leaking toilet. read more

Really enjoyed the beginning to end of my problem. The office was direct and asked the right questions. Derek the technician who came out was transparent in how and what he was going to fix my problem. He worked efficient and went over what he could accomplish. I will be using them for any other plumbing needs. Thanks Niebuhr! Joe read more