I've used their services for dry cleaning and tailoring for the last 4 years and never had any…read moreissues. They've cleaned many types of garments for me, including my down comforter, beautifully. I've had 4 bridesmaid dresses hemmed here, all done well, in the time frame needed, and at a reasonable cost. I even had one bridesmaid dress that I needed hemmed in a very short time frame and she was able to do it for me. Would recommend!

Great dry cleaning place. They have been here for years, probably close or over 20 years now. Not…read moresure if its the same owners but pretty sure it is. They do alterations as well as laundry which they charge by the pound. Full dry cleaning services with a pretty quick turnaround time. I haven't used it yet but I'm pretty sure they deliver as well. Family owned and operated and they are very nice and accommodating. My first choice in this area.

I still had crusty food stains and lint on my clothes after pickup. Unacceptable for this expensive…read moreplace. When I asked about the lack of lint movement. I simply was told that the best we can do. NOT WORTH IT

I loved Elena Dry Cleaners for their really good and affordable service for dry cleaning and went…read morethere faithfully for years. HOWEVER, if you want to see your clothes go missing, please use their wash and fold service. They farm it out to another cleaners and the second time I ever used their service, I have at least 8 items of clothing that went totally missing, and everything was messed up. Furthermore, rather than rectifying anything, they made me pay for my clothes before i could get the ones that were left, and had no plans to ever follow up with me on it. It was beyond disappointing. I'm writing this review so that others know not to come here for this service.

I made the mistake and trusted this place with my beloved jacket that I got coupe of years ago from…read moreBanana republic. A very high end, good gray velvet jacket which is loved wearing. I used the Forest hills dry cleaners before and I decided to give a chance to this one because they are literally two blocks from me, it's convenient. Oh, boy, this convenience cost me my blazer. I gave it for dry clean almost a month ago. It came back stained with purple shade on the front and back of upper blazer . The buttons are not near, the deodorant, the first assumption by the lady at the front. The armpits were stained too, but if it was the deodorant it should have been evenly stained. It was only on the upper left side. She was nice this time and said let us see if we can take it off. It's been a month and I didn't hear from her. So I passed by. She said they'll offer 40% of its value. Than she asked for a receipt. Seriously, you want a receipt for an item I wore two three years ago? I said I will need to buy a new one and it should be a good enough price to allow me that. Than I mentioned that I dry-cleaned it in another place (Forest hills Benjamin's!) and she said show me a proof you cleaned it elsewhere. Really?? Than she started screaming at me bc I am mot "nice to her". Really? Asking to be compensated so I can go and get a replacement. And than she pointed to a sign stating they're not responsible for any fading etc. well, I argued this is mot fading. It's a full blown new color on my grey blazer. I showed her a currently on sale believer blazer in banana republic. Original price was $280. She said it's mot the same blazer. Really?? You want me to find the very same blazer today?! Than I asked how much she will offer. She offered $100 and said it's "more than 40% "of the $300. I have to admit I didn't even stop and check, my mom, the math teacher for elementary kids is turning in her grave. Than she wanted me to be back another day to actually get the money. So she Wasnt going to pay me today. She is probably mot the owner even though she claimed her name was Natalie (notice the name of the business). So when I pointed and asked if Nat is short for Natalie she said "you tell me". I'm counting the great attitude. So we made an appointment in few days to take the payment. Then I stepped out to realize my math. Bottom line, dear neighbored, go to Benjamin's in Forest Hills instead. I've done serious job with him before including re-lining of a leather jacket that came back perfect! And I never had this blazer come back stained except behind the brass buttons that you barely notice. I came back a week later as agreed, only to find out the only one there was the tailor, Natalie demanded he'll be present. The poor guy, his English is more broken than my Spanish (and I barely know few words). I asked him to call the boss and guess whose face appeared in the screen. The moment she saw me on her screen, she hanged up. There was an envelope with $100 cash and my blazer awaiting for me. Since there was no one of authority to talk to, I took my money, my blazer and left. So it seems she is the boss and she could give me the cash last week, but rather she had to make me stop-by the following week. Games ppl play. I leave close by and that's my way home so no buggy. While I was waiting, there were two ladies who waited to pick up a coat the "tailor" couldn't find. While he was looking, one of the told me they had an issue with them before as the left a sweater in the pst only to revive it back as stinky from sweat as they left it. If you read my reviews here you know I a big supporter of my local small business. But there's a limit for everything. I will never be back here! Convenience cost me too much. No more!

I wanted to clean my leather coat, and asked Natalie for the estimate. She examined it and said…read morethat it would cost $100-$150. Since it was $50 price range, I asked if it would be closer to $100 or $150, and she replied that she misspoke and it would be more like $200-$220. At which point I took my coat and left. The place changed hands a few years back. Admittedly, it was never a cheap place, but it is literary across the street from me and thus very convenient. Since Natalie took over the place, the prices went up by 30%. I understand the inflation and all, but I do not see the same steep raise in other dry cleaners in the area. She definitely lost my business - I would rather walk a few more blocks than be duped by her.

Liz helped me wash my 30 lb weighted blanket. easy process and very clean laundromat with huge…read morewashers

Great customer service. Clean place with clean equipment. Have everything you need to have your…read morelaundry completed and on time.

I use Benjamin and the quality and the service is good. However, today I noticed they changed the…read moreprices of great deal. A shirt now is $3.25 and to him a pair of pants it is $25. I think that is quite outrageous.

VERY DISSPOINTED! My clothes were scheduled for Friday drop off; however, it's Sunday, and I have…read morenot received them. I called this morning, and they threw my doorman under the bus when, in fact, they had not had the clothes delivered yet. I get things happen; however, I had to call and ask why this happened. Why had I not received a call, at least? I had too many white clothes, was the response. Plenty of cleaners in Forest Hills will gladly take my weekly business.

Great laundry place good service…read more A bit far but worth it I will recommend to anyone to drop clothes here

On Jan 30 2024 I was denied entry to Family Laundromat at 138-63 Queens Blvd, Jamaica, NY 11435, +1…read more718 526 6201because they would not allow me, a disabled person with a professionally trained, medically necessary and clearly marked service dog to enter the premises. I told them that the Americans with Disabilities Act requires them to admit me with my service dog. They physically barred me from entry nonetheless, because "some of their customer" might not like it. If you are a person with a disability who has a similar experience with Family Laundromat, please leave a record of it here so that others can establish a pattern of behavior. Business owners like this feel free to flaunt the law because the supposed watchdog agencies will do nothing, even when you file a well-documented complaint. Also, if you are a disabled person trying to establish a pattern of behavior, feel free to reach out and I will happily support you by attesting to my similar experience. Thirdly, whether you are a disabled person or not, please consider whether the actions on the part of Family Laundromat reflect your values. If not, consider frequenting a business that does. Nothing changes until people join together to insist on it. No one else is going to protect us from discrimination and illegal exclusion that makes an already challenging life even more difficult. The ADA was written to prohibit discriminatory and illegal actions like those committed by Family Laundromat. Please support disabled people and help encourage businesses that just don't care to do better.

I've been coming here for years now! Great service, fair prices, excellent quality work! I used to…read morelive right around the block so it was convenient for me but I live a bit farther away now and I still make the trip here because I trust them and have always been happy with their service.

I took my shirt and dress pants to get dry clean and they did a very bad job, I would think they…read moredidn't even clean it at all. if you look at the white dress shirt you can still see the brown stain that I paid them to clean. When I asked them to clean it again (they don't refund your money, only say that they will "clean again") they told me no and threw the clothes at me and told me to leave the store. Then the male owner started yelling at me and my gf. Their dry cleaning skills are pretty much non existent and their customer service is hostile at best, racist at worst. I would never go there again and I really hope you think twice about bringing your clothes here.

Three weeks ago Mark's son - was told his name was Stephen picked up my clothes' to be dry cleaned…read more5 or 6 silk blouses and one beige winter coat that need button replaced. I gave him my home and cell number. about 10 days later no call or clothing I tried the number I was given and originally called, no answer. Finally I got number from Operator, totally different than the number I was given, and was told they tried reaching me and was unable (I had disconnected one of my two phones and inadvertently Verizon got it wrong) but they had my cell which they never called. We arranged for return of clothing and I would Zelle payment. Then they wanted me to Zelle first I said no I get no clothes, I called 109 Pct to make report. Waiting for office to come to take report.

I came here to get a bridesmaid dress tailored and am very happy with the results…read more I needed the dress hemmed maybe 3-4 inches and the top taken in quite a bit. The price I was quoted initially seemed absolutely insane. However, I really appreciate that the seamstress took the time to explain that the hemming was about three layers of clothing and requires such intense work as well as the shoulders. What impressed me so much was the quality of the tailoring and that their turn around time was maybe 3 days? I will definitely come back with some of my other pieces to get fit. The dress looked 100x better after their adjustments that I got so many compliments! IG: QueenOfAdventureNYC