I don't usually leave reviews, but I felt like I needed to share my experience. My issue is not…read morewith the medical care itself, but with the front desk/reception service. When I called to inquire about walk-in availability, the male receptionist who answered sounded as if he was half-asleep and was very difficult to understand. I genuinely could not make out what he was saying, so I politely asked him to repeat himself. Instead of clarifying, he responded in a blunt and dismissive tone. The whole interaction felt unnecessarily rude and unprofessional. To top it off, right as I was wrapping up the call and saying "okay thank you," he hung up on me before I even finished my sentence. That lack of basic courtesy left a really negative impression. Again, I have no complaints about the doctors or the actual care, but the attitude of the person answering the phones makes a huge difference in how patients perceive the office. First impressions matter, and this one was disappointing.

I have been a patient at LSFP for 25 years. This practice is a shadow of what it once was. The…read moredecline has been gradual, but steady, and has reached a point where I can't recommend avoiding this practice enough. Appointments now consist of basic questions and exams that barely touch the service of issues. My last physical didn't even include a hernia exam, and I'm a 39 year old male with a history of hernias. The nurse practitioners they have on staff are under-qualified at best. The front desk staff are rude, and the intake nurses are also unprofessional. This practice has lost any idea of what customer service means and seems to now be an appointment mill that bills your insurance for telling you to buy some Motrin and get some bed rest. Today was the last straw for us. My wife recently gave birth naturally and our OBGYN recommended we see our PCP for a referral for physical therapy for a month from now to help get her back on her feet and speed her recovery. We called and scheduled an appointment for this specific purpose with the front desk who confirmed that they could give a referral for PT. After waiting for an hour, my wife was seen by a family nurse practitioner that took her temperature and blood pressure, checked her height and weight, eyes and ears, and listened to her breathing. Then, without any examination of her pelvic floor muscles, said that PT 'wasn't indicated' at this time and we should come back for another appointment after our 6 week checkup with our OBGYN for ANOTHER appointment. She explained that we had been sent by the OBGYN to get a referral but the FNP refused to issue the referral and sent her packing. I went in to address this with the front desk and they gave me the run-around, then brought out a 'provider' who first said she had seen my wife but after having me explain the whole situation told me she was just the intake nurse, then asked me to re-explain the situation, then laughed when I said I didn't want to explain myself again and wanted to talk to the actual nurse that had seen my wife. All in all it was a nice hour and fifteen minutes absolutely wasted by the front desk and clinical staff because of their inability to listen and/or be upfront about what services they are willing and able to provide. To LSFP - if you can not or will not offer a service then perhaps your front desk staff shouldn't confirm the appointment for it. Your practice used to be great, and now it is a terrible place to go for care and competent customer service. I've had better customer service at McDonald's. Your front desk staff especially leaves a lot to be desired in the professionalism department. 25 years as a patient and I have never been treated the way I was treated today. We won't be back. Get it together.

Attentive and competent. Dr. Cohn exemplifies these traits and that is why he has been my Primary…read moreCare Provider for over a decade. In fact after moving over an hour away from his office five years ago, I drive two hours round trip for my appointments. Happy to do it when your PCP and his team are as great as they are. If you are looking for an excellent medical care team, you will find them at this practice.

Go for follow up . The Nurse tech try's to run EKG struggles with machine. One lead will not…read moreread. Tells another tech to get tape. But runs anyway without tape. Does not tell Dr. Instead of repeat gives me referral. I sent message on portal to repeat no reply . I went to another Dr took test said no issues found.

I was not sure how I would do a rating on Inova because a week ago my wife showed up early and was…read moretold no nurse or NP or anyone was going to be in until 1 pm and so we had to go to Vienna Urgent care where there was no issue. Today however after an hour wait for a walk-in I was seen and the nurse and Doug was efficient and courteous. I will rate it based on both visits and hope management can figure out what happened a week ago.

Quick in and out with a queue on the phone. Tests and results were fast. Knowledgeable doctor…read morewith good bedside manner. Easiest walk-in visit I have experienced.

My family will not be coming back here. They bill incorrectly and then it takes multiple phone…read morecalls, each being on hold for fifteen minutes over several months and being told I have to pay out of pocket because I didn't have insurance for them to finally acknowledge they billed my old insurance. Then they stopped letting me make appointments because of this outstanding bill so sitting here with an ear infection killing me I'm on the phone again, first with the office manager who says they can't do anything from the office because it's a separate billing department and then again with the billing department who speaks to you like you are a crook trying to get away with something. Still don't know if this is taken care of but I guess I'll find out if I get another bill. After they wouldn't schedule an appointment because of this issue I got a text and an automated call the next day saying I could be charged a missed appointment fee because I didn't show up to my appointment. These people are a mess.

If there was an option for zero stars, I'd go with that. This place is unbelievably unprofessional…read more Their policies are insane (they recently implemented a policy that I have to go in every three months for blood work to monitor a medication I've been on for five years with no provocation whatsoever). The front desk person is impossible to talk to and incredibly rude. I had an appointment with my doctor of ten years for a delicate procedure and they changed it to another doctor without telling me. Awful. I actually took time out of my day to hate this place. Spend your copay elsewhere.

Not sure about the doctors but the waiting room is extremely frustrating. The two girls working…read morehere just sit there and chat with each other in their native language not answering questions for customers coming in and just point at the check in machine. It would be nice if people working at the front desk could show some interest in the customers instead of speaking in another language that nobody can understand and my guess would be that it's not work related. Waiting this long to give blood is a bit ridiculous. I think it's worth the drive to go somewhere else.

Not too long ago we were there for the first time and we loved it! The front staff is very nice and…read morehelpful. Dr. Marpu is great!! They got us in for an appointment very quickly and addressed all concerns. Over all we had a great experience with this office. We will definitely be going back.

This Ashburn walk in clinic has the worst customer service. They have really rude staff and a half-…read morebaked Nurse practitioner who has no people skills over there

HORRIBLE EXPERIENCE- walked in needing help with Asthma and inability to breathe.. the nurse…read morepractitioner was unable to see the physical distress I was in.. I walked out mid way through.. she never even listened to my breathing. She was going to prescribe a muscle relaxer for the pain caused by the fact that I was unable to breathe due to the distress I was in. I left went directly to an urgent care.. I had bronchitis and pneumonia in my left lung. The whole thing borders on malpractice.. a MUSCLE RELAXER !! She is inept and has NO business treating patients..

(Also same listing as Leesburg)…read more Dr. D. is hands down the most amazing doctor ever. He actually cares about his patients and doesn't see people to write a prescription and on to the next. I've seen him since I was about 7 years old, now being 26. He's been so great my entire family and every time I see him I always leave with high spirits. Even when you're sick he'll make you smile. Every positive aspect that one would wish to have in doctor his possesses. Best bedside manner Great with all ages Trusting Honest Caring Loveable Funny

I've been ill for three plus years and have gone to numerous specialist. Dr. Ridlinger explained to…read moreme what she thought was going on in my body and ordered blood work. When she received the blood work results we sat down and went over everything. After five weeks of antibiotics and supplements I'm starting to feel like me again. I've been able to visit friends and enjoy their company. Some friends I haven't seen in three years because I couldn't get out of the house. I still have a way to go but I'm hopeful I will continue to feel better as I continue my treatment under Dr. Ridinger's care.

From the owner: At Premier Health and Holistic Medicine, PC, Dr. Robin Ann Ridinger takes an integrative approach…read moreto treatment, taking the whole person into account. Lyme Disease is one of her specialties. Her broad scope of personalized functional medicine includes optimizing health, wellness, sleep, and nutrition, decreasing chemical and toxin exposure, and supporting whole-body detoxification. Dr. Ridinger treats many complex illnesses including Lyme disease and co- infections, mold toxicity, fibromyalgia, chronic fatigue syndrome, hormone imbalances, adrenal fatigue, thyroid disorders, digestive problems, metabolic issues, mood and cognitive impairments, PCOS, perimenopause, menopause, low T, libido changes, fatigue, autoimmune diseases, and arthritis.

Been with Dr Nagell over 30 years he's the best. However, as the practice has expanded many patient…read moreservices, that used to be personal services , have been moved to call centers.

Doctors are excellent but controlled so this is a review of the practice as an all-mighty dollar…read morebusiness entity which affects the quality and type of care. Oh, let me mention, I've just been notified that my local medical office in Lovettsville USA is being closed down by the Leesburg Sterling Family Practice mothership for financial reasons (missing its numbers perhaps). Bottom line is that business like this are focused on maximizing revenue and contribution goals to the "practice" than the patient and the local community healthcare needs. The doctors are now employees under these business structures (with their 9-5 workdays and kickass 401ks) and answer to what the funding source (their management) demands and controls. Hey doc-in-the-box sign these Non-disclosures to ensure you don't stray from the corporate playbook and the big Pharma sales pitches. And if you're Medicare, consider yourselves safe, forget LSFP as an option and my message all together, since seniors need not apply and belong in a third world clinic anyhoot. Folks in Lovettsville are witnessing these keen eye on revenue goals with the closure of this office because, as the email states, it's due to "financial challenges" due to the increasing costs to operate as an "independent medical office" (really, independent?, that lends to an oxymoron you employee-doctor). Following guidance from O'Hanrahan the accountant and LSFP concluded that consolidation is the answer and maximize patient counts and wait times coupled with a good drive allows for inner reflection and self healing. Or is really about pulling the numbers and matching the billing code that maximizes revenues for practice contributions (can't call it profit -- right you kinda like non-profit business entity)? By the way, certain billing codes need not apply. Come on, rather than bringing medical services to the community, the community must now travel to the medical service wherever it may be and a little reflection on a long drive is like a spoonful of big Pharma medicine. Dare I mention now, only if you have a qualifying plan, so call before you go, since there are only six insurance plans accepted. Other plans need not apply. But wait!.. with the right plan and age and pharma gullibility, you still have a choice of five LSFP facilities to inconveniently travel to; and get there early for the free toaster! Maybe not a toaster, unwrapped sausages in a can perhaps? Doctors seem to be focused on trends and administrative checkboxes and counts to satisfy the folks that sign their paychecks and approve their leave rather than individual patient care or well-being. By the way Lovettsville town people, if there's another game in town (or not), my email states that Leesburg Sterling Family Practice will wrap up my medical records in a bow and ribbon to take somewhere else. Didn't state at no additional cost though and no bow or ribbon. Uh-oh, my bad, I just realized, there ain't no Love Et al in the Leesburg Sterling Family Practice sales pitch! Duh, that's the real bottom line. Fare thee well, Dr. M. from the Lovettsville not so independent practice. Patients need not abide.

I would give it zero stars. I have been going every year for my annual physicals. I went last…read moreThursday and got blood work done. Got the results and received a call on Saturday that the NP would like to discuss the labs. Called the office atleast 7 times before I could get through. I scheduled a phone call at 1:00 pm and waited for the call back but nothing. Then I called multiple times again and received a message say the NP will only do a televisit so they can charge me $35 for copay and charge my insurance. I messaged back saying I do not want to do a televisit and would like to discuss my labs over a phone call. My labs were really bad and needed immediate attention and medication. But because I refused to pay medics USA did not even care and did not call me. Monday again I called several times and they gave me the same crap that doctor will be able to give your appropriate treatment if they see you in person. Excuse me my labs are in front of you so that should be enough to decide what treatment is required. They are not doctors they are cons. The entire practice is a con

This place is a scam! BEWARE AND GO ELSEWHERE. I went for vertigo symptoms. The doctor prescribed…read moremedication which they never filled. I called - they never answer their phones. I left a message. They called me back but when I answered they hung up. I called them-I had to leave another message. No return call. I went up to the office.The receptionist called the medication in and made it seem like she had to leave a VM with CVS pharmacy. CVS sent me a message saying they are trying to get in touch with the office to verify the medication and nothing. BEWARE BEWARE BEWARE. They probably are not licensed. They just charge people and bill insurance company. SERIOUSLY stay away from this place!!!! You might end up really sick or dead if you mess around with clinic! They have several in the DC area and are probably all fraud!!!