Elizabeth Bishop was very helpful with my small tile project. She made helpful suggestions and provided needed advice. This type of service is not available at the big box stores. I will be going back for my next tile project. read more

I went in on Saturday to look for some tile and a countertop for an upcoming bathroom remodel. I've never remodeled a bathroom before, so I had a vague idea of what I wanted but nothing super-specific, AND I had the extra challenge of keeping some of the existing materials (flooring, cabinets) to save some money. Elizabeth and Bonnie jumped right in to help me figure out what kind of wall tile/accents and countertop would go best with the existing flooring while giving the overall bathroom a more modern look (while remaining in my budget!). They were so helpful and friendly, and they sent me home with samples so I could see what the materials would look like in the actual space. I finally have a clear picture of what my new bathroom will look like! I'd definitely recommend this place. read more

First let me start by saying I'm not giving a bad review because of my buying experience it was after. I ordered tile for the bathroom remodel and they called to say it was in. Went to pick it up and they couldn't find it, finally they discovered they had loaded it with another customers order. They told me they would have it by 9 am a day later. I show up for the 2nd time to pick up my tile and low and behold they still couldn't find it. No phone call-nothing. The salesman, Dick pretty much ignored me and really did nothing to help me find it. Another lady who was a salesman did track and down and gave me the address at the lady's house it was at and said "you can go get it". I was a little taken back that the original salesman and her really did nothing to right the ship at this point and now I had to go pick up my own tile order at some random lady's house... Shame on you Nitro Carpet for not following your customers through for satisfaction. I had planned on ordering carpet and new cabinet fixtures from you but I absolutely will NOT be back now. I recommend you seek out other places to do business with. read more

I stood around for 20 minutes waiting for help. One lady was helping customers, one guy was restocking tile and five guys were sitting around staring at each other. It's ok. I'll just go buy my tile at Lowe's. read more

We ordered hardwood flooring from Nitro carpet outlet. Had an OK experience with the sales person but the issue came when we picked up our order. We had to pick up our order because they will not deliver and after we got our order home we found out that they pulled the incorrect flooring for us. We had to bring 22 boxes of hardwood flooring home and unload it ourselves between my husband and I and when we called them concerning the incorrect color of the flooring they basically told us that it was their fault that they pulled the incorrect flooring and that we had to take all 22 boxes back to them and then pick up The correct color of flooring. They never offered to pick up the incorrect order or deliver the correct stuff back to us because of their mistake. Never offered to reimburse us anything either for their mistake. Very poor customer service. I will not buy anything from there ever again and I do not recommend them to anyone. read more