The main issues of staff is lack of quick and efficient problem solving skill, and this is probably…read morenot in their trainings or not a quality valued by the organization. My personal story is unwillingly rescheduled appointment because they don't have enough time for me. They are unable to offer makeup options like squeezing me in asap because it is their fault to reschedule me. Instead, all they can do is put me in the regular queue. The attitude I get is "sorry, but I only care about our schedules and getting off work on time". And I had always experienced last minute cancellation due to their chaotic management. I can see that they want to grow big but if they really want to be competitive and being viewed as professionals, they need to be truly helpful and flexible for patients' needs.

For about 3 weeks I have been trying to reach a staff member at NEMS for an appointment - but no…read moresuch luck!!! This speaks to the type of care they show patients who need help. So I called the 800 and 650 numbers for HPSM and the lady was extremely helpful. She put me on hold and after a few mins assured me that someone from NEMS will call at 2pm to schedule an appointment! It's 3:46pm PST and I have not received ANY call from NEMS. No text, no call.... Nada. Zero! God help those who get assigned to NEMS. Better go to urgent care! You're not going to get any help at NEMS if you have any health concern.

Plan ahead if you plan to use the Lab at KP Daly City at the Hickey building…read more They always under-staff and you should expect a wait of at least 1-hour. If you plan that extra time, you won't be displeased. But...you should know that they are VERY slow.

This is for Optical unit at Kaiser - I am a long time Kaiser member and have received good care for…read moreall my other medical needs however the Optical department needs work. I wanted to get a prescription and contact lenses - when making appointments online it says you need two appointments so I made them with the same doctor but could only get one morning and one afternoon on the same day. I also called their 1-800 number to make sure this was all I needed to include fitting yes I was told that is all you need. At my morning appointment I was told you only needed one appointment so the afternoon one was cancelled -after seeing the Dr I was told I need another appointment for contact fitting - I told them I specifically asked about this which is why I made the 2 appointments - receptionist said well I don't think they understand how it works you need to go to Optical for fitting - of course no appointment that day so another trip back later on in the week. Now I remember why I was willing to get a Vision Insurance Plan so I wouldn't have to jump all these hoops and long wait times. So one unhappy customer- and I am on the "wait list" for cataract surgery- maybe 6 months from now no clue - we'll call you. Jeez Stay tuned for updates

Everything went well and fast. Dr. Berzin and her staff were very nice and accommodating and very…read moreresponsive. Everything went smoothly and their prices are very reasonable. Thank you again for a very fast transaction.

Everyone was very skilled, attentive, and friendly. We had a good overall experience. Thank you!read more

This hospital should not be open. It's filthy it's always under construction. The cafeteria hasn't…read morebeen functioning for over a year. All food is microwaved with zero nutritional value. The hospital is so dirty last time I was there I got a staph infection. The only good thing are some of the nurses are amazing other than that it should be closed.

The wait is long even with an appointment. It is almost impossible to reach the office, and the…read moredoctor doesn't due diligence with diagnosis of the issue. When the doctor gives the solution to your issue, it's something that you probably already know. ‍ They are the reason why people complain about the medical system in the United States.

The receptionist lady was so rude. She was on her cell phone a lot. She hid behind the monitor and…read moredidn't acknowledged people in line. The rest of the staff was awesome. From the doctors to nurses. The stars given are for the doctors and nurses. 0 star for the receptionist.

If I could NOT give any stars that is what this place deserves. Cindy is straight up rude and…read moreunprofessional. Her supervisor, Melissa, lacks professional training or knowledge of how this place operates. They will allow minor children to be seen regarding sexual matters without a parent's consent or knowledge, but will not see my daughter for her sports physical without me there?!? I even received a text message 2 days prior saying my daughter has to show up alone; however, my husband, her step-father, took her just to complete the paperwork required to complete her sports physical. Not once was I told during the 2 times I spoke to Cindy that a biological parent or legal guardian would have to be the one to bring my daughter in. The only thing she ever did say was we needed to come in 30 mins early to complete paperwork. Cindy told my husband that him being my daughter's step-dad didn't count as if he didn't matter. I spoke with the supervisor, Melissa, who has supposedly been there for 6 months and is completely unaware of the text messages being sent to patients. How do you not know that text messages are sent to patients and what it says and you're the "Supervisor?" Melissa said it is the law this and that, but only provided documentation their "policies" and nothing with the law. I told Melissa that she should make things right especially even after seeing the text sent to me. However, she said she cannot make the providers do something they don't feel comfortable with. Comfortable??? Melissa said that since my husband was honest and told them he was my daughter's stepdad that they cannot provide the service without me. So, if my husband lied, they wouldn't have questioned it. This place is pathetic! I DO NOT RECOMMEND THIS PLACE AT ALL! Adella, train your staff properly. This is a reflection of lack of training and knowledge of your staff.

I had my arthroscopic knee surgery here and everyone were pretty nice . The place was really cold…read moreand they weren't stingy with the blankets.. I checked in and everything was very timely, I think I was out of there in like maybe 3 hrs maybe less. Everyone from the Registration to the doctors were pretty knowledgeable and I felt that I was in good hands

My Husband had a scheduled surgery! The staff was very professional. Very much on schedule…read more Everything went smoothly from check in to Discharge!!

I know that the pandemic has done some work on all hospitals because of the different protocols…read morethat were put in place during its height. I believe that the hospitals are suffer the most for the county hospitals and clinics. This particular facility used to be very clean and when you walked in, it did not have the feel of a county hospital. Upon my last visit, not only did I get lost several times because of all the small barricades inside the actual facility, but the construction made it difficult to maneuver throughout the streets and in the parking lot. The parking lots are still pretty dangerous as people, for whatever reason, decide that this is the best time to speed. Service is mediocre but efficient. I look forward to seeing how they will bring it back to its former glory, as well as its continued dedication to the community it serves.

senior care rohn robinsons . no issues on the friendliness of the reception…read more /nurses. just had this encounter on my dad's doctor. somehow so strict where my father can't even speak up well comfortably on his historical medical data. but for today, our main concern was he was supposed to do audio testing (eent ekg check up) and what happened was he was seen same act like what the previous doctor did on checking up his ears, throat last january 4. i am not sure who did the scheduling because why on earth coming here seen by "specialist" if the action made were the same as that of january 4? and not go through audio test first so there is something to talk about with the doctor? .. just pained me trying to support my dad on my kin care sick request and having all hassles.. btw, we were sent as well to 3 clinics prior arriving at the 4th , right one and just spent less than 10minutes. i complained this to the health care plan of san mateo and change or doctor ‍

The entire staff at Leidos QTC was welcoming, efficient, and knowledgeable. I was quickly checked…read morein and the office was warmly decorated and had helpful resources. The MA who did the blood draw was amazing - I didn't feel a thing and disappointed I cannot remember her name. She was great and kind! Dr Hipolito clearly explained the process and next steps. Thank you all for making the appt seamless and enjoyable.

I got seen by Dr Hipolito for exams and he was very professional with a lot of knowledge and just a…read moregreat doctor overall. He made me feel very comfortable and he gave me helpful advice on some of my ailments. You can tell he chose his profession to help people. The office staff was also very courteous and professional. Great experience overall. I hope this message reaches him.

I want to share my experience from today with a staff member named Lurdith (not sure if that's her…read morereal name). I called to ask if they had any formula available since I missed out on my previous benefits and couldn't get any. She laughed and told me I should just go buy some because my new benefits had just started, and there was no way to recover the lost ones. I explained how helpful the formula from WIC is, especially since I recently lost my breastmilk supply, and I really appreciate it. Instead of being understanding, she responded in a rude and sarcastic manner, laughing as she said it's helpful because it's free. She also reminded me that WIC is only supplemental and not a full substitute for baby's milk needs, which I already knew and had mentioned that I'm not working, so this support is crucial for us. I wish there was a recording of our call so the WIC office could hear how disrespectful and sarcastic she was while telling me to just get more cans since my new benefits had started. She didn't seem to acknowledge how much I needed the previous cans, especially since my baby was just diagnosed with a condition requiring a special formula that isn't cheap. She showed no sympathy or professionalism during our conversation. She also claimed that WIC doesn't provide formula because they can't keep it in the office, and even if they could, she wouldn't give me any since my new benefits had just begun. I'm really disappointed and felt disrespected by her customer service. It seems like she's not happy in her job. (Coversation call date and time: 4/11/25 9:45am)

Looking at all the reviews seeing that these reviews were a few years ago, i figured I'd put up my…read moremost recent experience. Clean office, very quiet, somewhat a bit small especially when you have your stroller with you. Parking isn't that great, one floor garage. Sucks when it's raining too. I suggest to arrive 15 mins early to find close parking, especially if you have your baby with you. Staff is amazingly nice, especially the receptionist. Although this was my very first visit she helped me through what was needed to be eligible. The class process was very thorough. The lady had asked each and every one of us individually to get our height and weight processed in, as well as our babies (if needed) The counselors were very sweet and not at all rushing you for the next appointment. I love that the counselor i had was very thorough with me and kept making sure if i had any questions. I love that she supported me giving my daughter formula, due to some complications. Judgement free in my opinion. Seems like they got rid of that rude man? Other than that, great overall experience, will be back soon for my next appointment. (: ALSO; side note: I believe their office hours are actually Monday, Wednesday & Friday 8-5:30pm. Maybe the info still needs to be updated.