After visiting a few different places this evening, Village Launderette was a breath of fresh air…read more The lady at the front desk was friendly, welcoming, and immediately understood exactly what I was looking for. I had three large bags of laundry, and she checked everything in quickly and efficiently without any fuss. Great customer service is about making things easy for the customer, and that's exactly what happened here. She was helpful, professional, and got the job done with a smile. The pricing was straightforward, the process was simple, and I left feeling confident my laundry was in good hands. Excellent customer service. I'll definitely be back and would happily recommend Village Launderette to anyone looking for reliable wash-and-fold service.

The only thing I know of fabrics is that I don't own any polyester items, namely because they are…read moremade out of recycled tires, water bottles, etc and are more likely than not to result in a rash. I don't know what is cashmere,wool or cotton, the lady that works here is so nice. And she helps me figure it out. They have very good prices with regard to bulk sweaters and other items, which is one of the reasons I come here. Since I bargain-scoure for clothes, having to pay more to launder garb than it costs is just way too much for me to get many head around. Also, they have plenty for washers and dryer's for those people who want to do laundry on their own, but also decent prices for wash and fold for those who might be a little time constraint, or otherwise unable to figure it out on their own The lighting is circa 1970s in terms of lumens, and the buzzing fluorescents (that you probably still see in former iron curtain stores) adds to the mystique. The temperature is comfortable. The seating can be a little sparse The one thing I really like about this place is that it is conveniently located next to Dunkin' Donuts, Carvel, a deli, and the supermarket. For those people who like to multitask, it's nice to be able to do your shopping, get your laundry done, enjoy ice cream and then--after feeling pretty guilty about having the ice cream--go buy a coffee to increase your endorphin levels and not so bad about it all.

I stopped in today and was looking at the menu and feeling a bit lost, trying to figure out what to…read moreorder. The lady at the front desk saw I was confused and didn't bother to help or explain anything, and her attitude was overall very rude, which made the whole experience uncomfortable.

I had to ask the attendant to remove a dead roach from the seating area and he gave me attitude…read more The music is outrageously loud and horrible causing a stressful experience. The manager is arrogant, pompous and rude

I have been a long time customer, but sad to say that the service has dropped off. A sweater with…read morestains, that I pointed out to them, came back with the same stains only pressed. I managed to clean myself. I tried to let them know (wasn't seeking anything just wanted to let them know), and they didn't seem open. Then a couple of weeks later they dropped off someone else's clothes with mine. Pick ups have been missed also. None of this happened in prior years. I was happy with them for a long time, but am seeking new cleaners. The few alterations they have done I have been happy with. But sad to say I think I need to seek alternate cleaners.

I love this cleaner and also she is my tailor now. I had several pants that needed patches and it…read morewas pretty simple for her to do at $10 each. She saved some of my wardrobe! I am so thankful! She took on a cleaning that another cleaner wouldn't and they got most all of the stains out. There are only two very faded spots remaining. This cleaner is so lovey to speak with too! I feel she tells me the truth whenever I give her some task to do. So happy I found her!

The place is dirty, not well kept and the machines are always broken. The air condition is not…read moreworking and hasn't been for a few weeks now said the employee. It's 90*+ and you have these women working in a hot laundry mat during the summer with no air condition. That is diabolical. This was the only decent laundry mat in fleetwood now it's turning into the one up the block!

This place is horrible. Sending a report to the better business bureau as well. I went there for…read morethe very first time and had several bags as I had specifically wanted certain items to be washed separately. When I arrived I was barely greeted and told that she would "assist me" by suggesting that I combine the bags although they would be washed separately because there was a minimum charge of $15 for each bag that was weighed under 15 lbs. I obliged although that doesn't show in my receipt as I was still charged a $15 minimum fee. As I was combining my clothes she asked me my name and when I told her she said she knew someone with the same name that she didn't like and she proceeded to treat me as such. The attitude just never subsided from there. At the end, when I saw my bill I was a bit shocked although I knew the weight was significant I wasn't expecting to pay almost $80. When I look at my receipt I was stepped to $1/lb for one bag for same day service which I never requested. I was also charged a separation fee which was never discussed. When I asked about why the bill was so high she said something about she's the one bending her back to wash the clothes not me. I picked up my clothes the next day and everything is combined! So I paid a separation fee just for her to combine all my clothes. I wish I could give 0 stars! Shame on this business! The place is also literally the size of a small living room. Looks pretty dingy and old, things are everywhere. It looks nothing like pictured!

I've been using Laundry Train for approximately two years now, and I am extremely happy with their…read moreservice. I found this service through my employer who uses their services weekly. Everyone is very professional and friendly. I primarily am in touch with Fernando who has been consistently excellent. He is always punctual, professional, and very friendly at pickup and drop-off. My laundry is handled with care and always comes back clean, fresh, and neatly folded. Fernando's reliability and courteous service make a big difference in my week. It's one less thing I have to worry about, and I really appreciate how easy and convenient he makes the whole process. I highly recommend Fernando from Laundry Train to anyone looking for dependable laundry pickup and delivery

Love Laundry Train! I'm a loyal customer and have been for a while now. They offer reliable,…read morefriendly service and never miss the mark. Their pickup/delivery service is so convenient and their drivers are awesome. I work downtown and having their late evening slots available really help. They also have an app that makes scheduling super easy. They're communicative and always follow my cleaning preferences as instructed. Never had an issue and they always handle my stuff with care (even the pricey items). Highly recommend!

The location is not bad for parking,however, it can get extremely Over crowded. After a certain…read moretime, there is no attended personnel at the location, which can explain the amount of flith and litter everywhere. People hog the carts and folding tables so it's extremely inconvenient to get your laundry done in a decent manner. The machines are not the most updated either...I'm sure if you're a night owl or have the time during a weekday it's not as bad. My experience overall was overstimulating.

This laundromat is an absolute dream! I have visited three different laundromats in the area over…read morethe last month and done about 6-7 loads of laundry in each and this one is by far the best. Top feature: they take credit cards! Most laundromats are still coin operated but this one has a card reader on every machine. Apparently by paying with credit card, you can get the 10th wash free. They also have a loyalty card for tracking the washes if you don't want to pay with credit. The machines are great. Clean, modern, and efficient. The washers have convenient upgrade features. For $0.25 each, you can add an extra rinse cycle or indicate that your clothes are heavily soiled for extra washing. Drying is $0.25 for 7 minutes. They also have a wash and fold service. I came around 5am on a Monday and there were only two other people there. I imagine it gets quite crowded on the weekends and later in the day. This will be my go-to laundromat going forward!

Train your staff to treat your customers in a professional manner. Instead of listening, the…read moreemployee started screaming. Thankfully, this is not the only laundromat in the neighborhood. I refuse to patronize any business that mistreats their customers.

I've been living in the area for 15 years and typically go to the newer laundromats over by White…read morePlains Road. They leave you alone and their machines don't disappoint but sometimes when I want to not walk as far I've come here and I have to say the short, older, blond woman who wears glasses and runs the place is RUDE and the "mechanic" is even MORE RUDE. One time I was pressed for time before heading to work and I didn't realize that the dryer I was using was not hot enough to dry my work clothes all the way. I presented the problem and how I couldn't wait to re-dry them so I asked them to refund me the money at the very least. The mechanic said he would not and then referred me to the short, older, blond woman who brushed me off and told me to speak to the mechanic. It was this back and forth that was so unnecessary for machines they should be paying more attention to and maintaining. On top of that this issue was for about $1.70 of a refund which was ridiculous to deal with. I took the refund and then asked her if I could have a thin plastic bag to put my wet clothes in so they don't wet my other load of dry clothes and could you believe she wanted to CHARGE ME $1 for the bag?? These people CLEARLY no NOTHING about retaining customers and holding themselves accountable for the overall inconvenience. Yes, they refunded me but they could have been kinder and more courteous about me not ruining my other clothes plus a dollar for that thin ass bag was too much. Will most likely have to go back there since they're close by but I really, really don't want to. Check your dryers and stay away from that lady if you have to wash there.

Don't always have to use laundromat but did today. Very well run and maintained. Services include…read morewash and fold, self service.