We went to Couch + Co after checking out their Facebook page, and we received great customer…read moreservice from Chandler and his brother. They helped us figure out the right couch to fit our space and were extremely kind. After ordering, we were told that the couch would be delivered in 3-4 weeks, but we were pleasantly surprised to receive a call that it would be delivered early! We absolutely love our Mya couch and recommend couch + co to all our friends!

I paid just under $2,000 for a sectional couch and specifically pointed out damage on the floor…read moremodel while in the store. I was assured that the couch being delivered would be a brand new piece, not the damaged floor model. When the couch was delivered, it had damage in the exact same location as the floor model I had pointed out. I was told the couch they delivered came from the Tulsa location. I was skeptical so I asked the delivery driver where he picked up the couch. He picked up the couch at the Okc location. On top of that, the couch arrived missing 8 of the 16 legs. Replacement legs were later delivered, but those were also damaged. I was told a replacement couch and legs would be ordered and delivered within three weeks. Three weeks passed with no updates and no replacement parts. Each contact was initiated by me and with each inquiry the communication consisted mostly of being told the parts were expected "any day." I was offered a floor model, which I declined since I paid for a new couch. After weeks without a proper resolution, I finally submitted a credit card dispute. Interestingly, right after that I was informed replacement parts had suddenly "arrived," which raises questions given the timing. Very disappointing experience. I generally love supporting small businesses, but this situation is a reminder to document everything, every time. I work long hours away from my family to be able to afford purchases like this, so it's incredibly frustrating and disheartening when something that should be straightforward turns into an ongoing issue that feels rooted in dishonesty.