I have had my machine serviced there several times. Theyhave been friendly. Any questions I had…read morethey had answers for them. I don't know where the negative is coming from .

I can not say enough great things about the people at B Sew Inn! I bought a Baby Lock machine from…read morethem a few months ago and absolutely love it! Had a strange issue that Baby Lock customer service had never encountered - even their tech support people were stumped. They suggested taking it back to my retailer, so a quick call to B Sew Inn and they agreed to have their technician look at it today (Friday afternoon!) so I ran over there. By the time I got there, the sales people had discussed my issue, and already pre-diagnosed the problem. They had me up and running in no time at all, and I still have the whole weekend to finish my project, which has a hard deadline of next Tuesday! This kind of product knowledge is the reason to buy from B Sew Inn. They stand behind their products because they KNOW their products. It is never just lip service. People say customer service is dead? Not at B Sew Inn!

I visited Sew N Sews today and had a wonderful experience! Very good selection and wonderful ladies…read moreworking in the shop. They were very friendly and helped me find what I was looking for. Great experience!!

Very helpful in getting me started with using my new sewing machine. I actually went to the wrong…read morelocation which I was supposed to go to their Stillwater store but they still helped me out regardless. Such knowledgeable ladies, thank you!

Really nice & friendly staff. Lots of fabrics to choose from. Decent prices. Nice that it's in an…read morearea that's convenient & has plenty of parking. Worth a look...

Poor customer service and overly pricey were overlooked until we tried to return/exchange some…read morecurtain hardware. Unfortunately their unpublished return policy (except in small print on receipt) is no returns, only store credit. So they hold your money hostage and force you to return their store. Will never work with this shop again. Do not recommend it for anyone else. Everything they sell can be found online at much cheaper prices.

I went in and really needed help as a beginning quilter. The blonde haired woman seemed really put…read moreout that I would even consider asking for advice. She snapped at me several times when I asked questions. I am not going back there unless I am absolutely desperate .

I have been fighting with this company for over a month. I ordered 2 items, payment went through,…read moregot an email saying they gave me an incorrect pricing on my items and if I still wanted them I would have to pay more for them. Contacted company because on their website the items I ordered was still at the price I paid. They could not get in contact with the person who sent me the email so "the owner" was going to honor the original price. Received half of my order 3 weeks later and still haven't received the complete order. Send 2 emails telling them this. No reply. There website STILL has the items I ordered at the original price. I am still fighting for my complete order.

I've been shopping here since Joan went out of business and have had mostly good experiences until…read moretoday team member "Ana" was very rude and complained about cutting our fabric to my face saying "you could just wash it but fine" because I asked her to cut off the black smears on the white fabric, while grunting after moving/cutting everything i'm not one to complain, but this was overall bad customer service When she finished cutting it there was still a large black smear on one side and she said "you can just clean that off and if it doesn't come off then complain to the store manager I guess" 5/17/26 around noon.

This review is more for corporate than the store employees because they do not make the rules they…read morecome from the top. Welcome to 2025- If you go to the website, there are far more bargains and deals on there. If you have an item buy one get 1/2 off online, I do not see why we are not honoring this deal in the store on the same item. Offering buy one get 1/2 off also a 20% off of your purchase on the website and then you walk into a physical store and everything is full price, not a coupon in sight. This is the second time this has happened to me. My phone will not work in this building and you cannot access your Michael's app to get coupons. The cashier was of no help and gave me attitude and acted like it was a one time thing. I miss the days when the cashiers would be nice and scan the coupon for you. I'm not spending $35 on TWO strands of beads. I walked out empty-handed.

They did a great job on replacing the foam in my cushions from my patio couch. I came in from out…read moreof town so they did it "same-day" for me. Great job and reasonably priced

Fair price and exceptional service. The owner personally took care of my project. Picked up and…read moredelivered on schedule.

I love it there, they are personal and friendly. I am learning with Aime to sew. She allows you…read moreto learn from your mistakes and how to correct them. Great time learning to sew.

My 9 year old grandson loves their sewing classes. They are personal, friendly and extremely…read morehelpful with the kids

I bought what they claimed was a demo machine a few years ago. It was "brand new" despite being…read moreused for demonstration at a quilting show. It was a rainy Monday evening about 30 minutes before they closed, and as one woman was showing me the machine, another woman was closing the store and giving me dirty looks as she was covering up the machines. In hindsight I should have gotten up and left, but she had me convinced that this machine was great, and when I went to pay for it and use the discount that applied, they applied it after taxes. Now nowhere in history have I ever seen a discount applied after taxes, but the rude fat woman who gave me dirty looks insisted this is how it worked and they had a legal right to do that. It was really too late to cancel the sale after I noticed it. When I went to the class to learn how to use the machine, I noticed lint in the bobbin casing letting me know in fact it had never been cleaned or reconditioned for sale and was not "like new." The class turned out to be nothing more then a sales pitch for accessories, also overpriced. These machines are overrated, overpriced, and basically they don't really like male clients, at least the fat rude woman didn't at this dealer. They don't follow common retail standards. I moved away for a while, came back and was informed that the warranty was void because I didn't have it cleaned in the years that I had left when it was in storage. There is a slipped stitch on the zigzag function occasionally, even in the beginning, and I wanted it fixed. They wouldn't let me come into their store without a face muzzle in 2021, which is discrimination and illegal. I told them to screw off and that I would never purchase anything from them ever again. I didn't see the fat rude woman, I think her name was Uddie. Maybe she died, good riddance. Wish I had never walked into that place. If you're going to buy a Bernina, go to another dealer, especially if you're a man. They don't like men in their space. So much for "equality."

I love this shop. I do not own a Bernina machine, and while I love the machine I own, I hate the…read morelocal dealer for my machine, so I come in to Bernina from time to time to restock on stabilizers and thread and see what patterns they have available. Despite the fact that I am not spending a TON of money on a fancy new machine I am treated as well when I spend $50 as I believe I would be spending $50,000 with them. Everyone is friendly, professional and answers any silly questions I have. If you want fantastic customer service this is the best sewing machine dealer in the OKC area to get that.