My wife and I recently retired and moved from California to South Kohala. I initially tried to…read morefind insurance for our condominium unit through direct dealings with well-known national carriers we recently used in California. It quickly became apparent that the national carriers had not committed to serving the islands as they do on the mainland. For instance, their centralized agent call centers were often unavailable because of the time differences, and we had a difficult time linking up with local representatives that seemed to take calls on a rotating basis. Even more importantly, their policies did not meet our HOA's requirements; so, we had to look elsewhere. When we asked for our property manager's input, he advised that most of our neighbors work with Cheryl Kim's State Farm agency in Waimea. That was good news to me because I previously had excellent auto and homeowner policy relationships with State Farm via a few of its local agents in California. Contrary to the national "call center" carriers, I easily found Cheryl Kim's web page which described her office's experience, expertise, products and attitude toward our community. We appreciated that we had complete and clear contact information and knew we would receive personalized attention. Communications with Cheryl Kim's office were reliable and efficient. My initial contact was with Robert Ragasa who listened carefully, assessed our needs and suggested appropriate policies at competitive rates. Having a designated local agency made all the difference. We now know that Cheryl and Robert will be available in real time, know us personally and give us sound advice in a timely way. As our comfort levels increased, we asked Cheryl and Robert to take over our automobile and even Medicare supplement plans (which I was surprised State Farm makes available). This is an unbiased and independent review. I merely hope anyone navigating the personal insurance market - especially those new to the islands - finds this review helpful.

Excellent service and great customer service with strong Aloha! Always ready to help with various…read morevalue features to insure your business and home.

Literally THE only person to give me the very investment advice that confirmed my beliefs with how…read moreto invest!! Absolutely recommend this fabulous lady!

Elizabeth helped my family navigate insurance in an amazingly knowledgeable way. She knew exactly…read morewhat my family needed, navigated the enrollment forms quickly and professionally and found us great insurance at a great price. I will be following up soon to have Elizabeth go over my investment portfolio as well. Thank you for so much help.

One of the few businesses in hilo that has great customer service and clearly communicates with its…read morecustomers. They are honest, transparent, responsive and helpful on all insurance matters. Highly recommend them. May not be the cheapest but you get what you pay for.

Chris Pilor is AMAZING! very professional, quick response, helps you get what you need. definitely…read morerecommend.

Paradise Insurance has handled the general liability and auto insurance lines for our business…read moresince its inception. I have found them to be extremely knowledgable and responsive. The one time we had to file claim, it was handled very efficiently, they communicated with us on every step in the process.

Horrible! They've been my agent for 5 yrs, yet just got contacted by my mortgage company that they…read moreare unreachable, and have not provided my proof of coverage for this year. Mortgage company has reached out 8 times, and are not able to get a reply. I have left several messages myself- NOTHING. Now scrambling to get insurance through another agent, and avoid gap charges......what is going on in this place??

I have used this great service for over 20 years. Specifically Lynn Katayama was especially…read morepolite, caring, and efficient. I highly recommend their services

I've had a great experience working with Shaina at Nakoa Kai. She was able to pull together a quote…read morefor all of our homeowners insurance needs and a predictive quote based on future auto and umbrella coverage needs so I could compare with multi policy discounts. When we did add the auto and umbrella coverage she was prompt and professional and got it done quickly enough we were waiting on the dealer, not proof of insurance. Shaina made sure we had everything we needed. Definitely recommended.

We have Allstate insurance with this Agent/Group. All agents cover one another, but I'd recommend…read moreBrianna if you're looking for a single great agent. The company, the agents in this office are really responsive. Always talk to you to answer questions on the spot or call back in a timely manner. Always work to get problems solved. We have never had a claim but have had other issues including a complicated one related to transferring our coverage from out of state and a problem with the other state's agency. Highly recommend.