Horrible! They've been my agent for 5 yrs, yet just got contacted by my mortgage company that they…read moreare unreachable, and have not provided my proof of coverage for this year. Mortgage company has reached out 8 times, and are not able to get a reply. I have left several messages myself- NOTHING. Now scrambling to get insurance through another agent, and avoid gap charges......what is going on in this place??

I have used this great service for over 20 years. Specifically Lynn Katayama was especially…read morepolite, caring, and efficient. I highly recommend their services

The best insurance quotes came through Nancy's extensive market knowledge identifying carrier…read morepromotions and eligibility for group discounts otherwise unknown to consumers typically!

I have had home insurance with them for over 10 years, but because of some email communication mix…read moreup, and I missed the deadline for the payment, they terminated my policy without a courtesy of a phone call to let me know of such an urgent matter. Very disappointed and frustrated to say the least. No Aloha, no service. Agent Mary Lock was also very cold over the phone about the whole thing. Very sad :(

We have been with Matt DeMille As customers for over five…read moreyears Highly recommended them Everyone we spoke to could answer Any questions you may have What sets them apart from others Is when you call and say your name They have never asked me to spell my name and they already know what I have insured my car and home By doing that it makes me feel that I'm important to them . Thank you for your great service

I got the exact same insurance for my 2 cars (no tickets, no accidents) for $1500 less annually…read morewith Progressive Insurance. Furthermore, if I end up bundling it with the home insurance, I'll get another 10% discount. It shocked me how overpriced State Farm is.

The telling point about picking an insurance company is how the company handles a claim. That's the…read morewhole reason to have insurance, to get help when you need it. I've had so many issues with State Farm lately -- and I've been with the company for about 50 years. I have never spoken to Lance Matsumura but his office staff have been polite. They don't seem as well versed in the insurance industry as one would expect and could not even tell me how much I should insure my house for or even how I could determine that number myself. I'm suspect that Lance Matsumura is a nice guy just trying to make a living in Hawaii. So this is not directed at him. Probably what I find the most frustrating is trying to file a claim. The local office doesn't handle it and cannot help you. Claims are outsourced to Georgia. I filed a claim on April 3rd and four days later a claim adjuster called, left a message. I immediately called the adjuster but got v/m and left a message. Left her 3 messages. Sent a few emails. No response. It's not even a big claim, just $450 for a tree falling from a neighboring property, and it's been so frustrating trying to get corporate to respond to me that it is not worth following up for me. Maybe that's what they want. I am beginning to question whether I should check out a Hawaii-based insurance company. Further, I have a hard time believing: like a good neighbor, State Farm is there. State Farm is not my neighbor in Hawaii. And hearing that song play on their recorded line over and over while I wait and wait and wait for a worker to get back to me just adds to the irritation of dealing with corporate out of Georgia. State Farm is just another Mainland business.

No stars!!!!!!! I have been doing business with State Farm for 30 years and with a perfect driving…read morerecord, but yet they're still charging more.

My wife and I recently retired and moved from California to South Kohala. I initially tried to…read morefind insurance for our condominium unit through direct dealings with well-known national carriers we recently used in California. It quickly became apparent that the national carriers had not committed to serving the islands as they do on the mainland. For instance, their centralized agent call centers were often unavailable because of the time differences, and we had a difficult time linking up with local representatives that seemed to take calls on a rotating basis. Even more importantly, their policies did not meet our HOA's requirements; so, we had to look elsewhere. When we asked for our property manager's input, he advised that most of our neighbors work with Cheryl Kim's State Farm agency in Waimea. That was good news to me because I previously had excellent auto and homeowner policy relationships with State Farm via a few of its local agents in California. Contrary to the national "call center" carriers, I easily found Cheryl Kim's web page which described her office's experience, expertise, products and attitude toward our community. We appreciated that we had complete and clear contact information and knew we would receive personalized attention. Communications with Cheryl Kim's office were reliable and efficient. My initial contact was with Robert Ragasa who listened carefully, assessed our needs and suggested appropriate policies at competitive rates. Having a designated local agency made all the difference. We now know that Cheryl and Robert will be available in real time, know us personally and give us sound advice in a timely way. As our comfort levels increased, we asked Cheryl and Robert to take over our automobile and even Medicare supplement plans (which I was surprised State Farm makes available). This is an unbiased and independent review. I merely hope anyone navigating the personal insurance market - especially those new to the islands - finds this review helpful.

Excellent service and great customer service with strong Aloha! Always ready to help with various…read morevalue features to insure your business and home.

One of the few businesses in hilo that has great customer service and clearly communicates with its…read morecustomers. They are honest, transparent, responsive and helpful on all insurance matters. Highly recommend them. May not be the cheapest but you get what you pay for.

Chris Pilor is AMAZING! very professional, quick response, helps you get what you need. definitely…read morerecommend.

I've had a great experience working with Shaina at Nakoa Kai. She was able to pull together a quote…read morefor all of our homeowners insurance needs and a predictive quote based on future auto and umbrella coverage needs so I could compare with multi policy discounts. When we did add the auto and umbrella coverage she was prompt and professional and got it done quickly enough we were waiting on the dealer, not proof of insurance. Shaina made sure we had everything we needed. Definitely recommended.

We have Allstate insurance with this Agent/Group. All agents cover one another, but I'd recommend…read moreBrianna if you're looking for a single great agent. The company, the agents in this office are really responsive. Always talk to you to answer questions on the spot or call back in a timely manner. Always work to get problems solved. We have never had a claim but have had other issues including a complicated one related to transferring our coverage from out of state and a problem with the other state's agency. Highly recommend.