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    NorCal Kababayan Community Group

    5.0 (1 review)
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    5 years ago

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    Daly City Youth Health Center - Receptionist

    Daly City Youth Health Center

    (12 reviews)

    The receptionist lady was so rude. She was on her cell phone a lot. She hid behind the monitor and…read moredidn't acknowledged people in line. The rest of the staff was awesome. From the doctors to nurses. The stars given are for the doctors and nurses. 0 star for the receptionist.

    If I could NOT give any stars that is what this place deserves. Cindy is straight up rude and…read moreunprofessional. Her supervisor, Melissa, lacks professional training or knowledge of how this place operates. They will allow minor children to be seen regarding sexual matters without a parent's consent or knowledge, but will not see my daughter for her sports physical without me there?!? I even received a text message 2 days prior saying my daughter has to show up alone; however, my husband, her step-father, took her just to complete the paperwork required to complete her sports physical. Not once was I told during the 2 times I spoke to Cindy that a biological parent or legal guardian would have to be the one to bring my daughter in. The only thing she ever did say was we needed to come in 30 mins early to complete paperwork. Cindy told my husband that him being my daughter's step-dad didn't count as if he didn't matter. I spoke with the supervisor, Melissa, who has supposedly been there for 6 months and is completely unaware of the text messages being sent to patients. How do you not know that text messages are sent to patients and what it says and you're the "Supervisor?" Melissa said it is the law this and that, but only provided documentation their "policies" and nothing with the law. I told Melissa that she should make things right especially even after seeing the text sent to me. However, she said she cannot make the providers do something they don't feel comfortable with. Comfortable??? Melissa said that since my husband was honest and told them he was my daughter's stepdad that they cannot provide the service without me. So, if my husband lied, they wouldn't have questioned it. This place is pathetic! I DO NOT RECOMMEND THIS PLACE AT ALL! Adella, train your staff properly. This is a reflection of lack of training and knowledge of your staff.

    NorCal Kababayan Community Group - popupshops - Updated September 2026

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