I want to make it really clear that this review is for a warranty claim only and really more for the installer, George. At this point, I would still never buy any new windows from this company - they honestly lost our trust with the initial experience we had with them. However, we recently had a small crack form on the inside of one of our windows and got in touch with Nordik immediately. They were fast in getting back to us to setup an appointment to replace the glass. George arrived on the appointment date, fixed what needed to be fixed, and it was a smooth process. George did an excellent job with the fix, didn't leave a mess, and was professional.... all things we expect for a company we handed over a lot of money to, and honestly a company who has overall been very unprofessional. You should give George a raise for helping your reputation. read more

Ordered the window on June 18, made measurements June 26. first install aborted on July 30 due to concerns over the proximity of an air conditioning hose. August 13 attempt was successful, made possible by Serbian craft masters, professional and courteous. overall, a bit of wait but in the end happy, therefore four stars. read more

We are customers of Consumers Choice and had all our windows replaced in 2017. I attempted to contact Consumers Choice to discuss a problem with one of our windows and was advised they had been aquired by Nordik Windows and Doors. Contact was made to Nordik on June 15 and I spoke with Cheyenne who advised a service appointment was scheduled for July 3 as he received our paperwork and pictures of the issue and confirmed we were still under warranty. Just days before this appointment, Cheyenne sent an email stating as of June 22 a new directive was in place and as a result could no longer assist with our issue. Both myself and my husband responded to said email and we heard nothing. I called back and spoke with Cheyenne and he advised he would speak with a manager to see if an exception could be made and of course he never returned the call. I called back 2 weeks later and spoke with Simone who advised Jen the Director would call after her meeting and 5 days later no call has been received. We were not given an option to work with this company ie cost sharing they just made up their mind that we were not going to be serviced. If I could give zero stars I would as we have had a very disappointing experience with this business. All staff mentioned above were unhelpful and seemed uninterested in addressing our concerns. I expected better communication and professionalism from a business serving customers who claim customer satisfaction is a priority. Unfortunately, I would not recommend this business to anyone based on my experience and will never do business with them in the future. read more

******Their SLIDING DOORS SUCK!!!!!!!!!!!!!!!!!!!!!!!! My new doors only slide nicely when it is over 20 degrees out. I have a dog so use the doors multiple times a day and any colder weather (let alone winter time) makes this door harder to use than the one they replaced from 1968. They sent a service tech who said the frame is a bit warped. Since then they scheduled an appointment with the "manager" who cancelled the appointment without telling me. Took the day off work for nothing. They have not called me to reschedule. The "service manager" has visited with no resolution in sight months later. So much for that no BS warranty I was sold on. I am having a competitor change Nordik's doors less than two years after install. read more

BUYER BEWARE!!! it literally took three years to complete install. Customer Service is nonexistent. The turnover in this place is crazy. You're working with one agent one day the next week she quit?? terrible terrible service terrible company. read more

Really bad experience with Nordik. The front door they installed is very poor quality. It scratches and desk very easily. the door is only 6 months old and looks over 6 yrs old. Look around for better quality alternatives. read more

Great quality and value! Service staff were fantastic and very professional. Would recommend. read more

We placed an order for a new front door on June 21, 2023 with Daniel. We were changing the transom from a half moon to a rectangle, but width and height were remaining the same. daniel measured the opening on 2 separate occasions. we prepped the opening but did not remove the existing door as we were waiting for it to be delivered. upon arrival with the door, we measured the door and discovered that it was too tall and too wide. Nordik suggested we could use the door and not have a transom and they suggested they could remove something inside the door so it would fit width wise. we declined both options. the manager Jeff said he could have a new door ready in 3 weeks. Jeff also told us it was our fault because we signed the contract, as if homeowners go around verifying the measurements, especially since they measured twice. also, he was under the impression that we had altered the opening. this makes absolutely no sense. We had to work with the existing opening or we would have had to open our attic! instead of 3 weeks it was just shy of 2 months for the replacement door. Nov 21st. by this time it was too cold to replace the brick that we had to remove to square up the transom as the mortar would not set. the only option we would have had was to tarp the opening and heat for approx 3 days. at our cost! we asked for some compensation for heat loss and stress but they refused even though the salesperson admitted he was financially penalized for the error. We were not looking for a lot, just something to acknowledge the errors that had happened. geez, if Starbucks gets your drink wrong, they give you a credit and a replacement drink. we would never recommend this company for their horrible customer service. read more

We had ordered 4 windows and 2 doors from Nordik Windows and Doors. There quote was in line with other window companies. The order was for just over $20K so it was a considerable job. We had used Beverly Hills windows for a prior installation and Nordik had bought out the company. We had anticipated the same quality and workmanship as we had previously experience. BOY WERE WE WRONG. The installation was scheduled for May 8 and 9, 2023. They brought and installed the products. -1 window, the internal frame was completely broken and the frame was gouged with what looks like a forceful slice with a box cutter. -1 door, they forgot one strip of the coloured jamb. -1 door they installed window trim for the threshold and tried to cover the missing section by filling the gap with 2 inches of caulking. -1 window the frame was completely scratched and the inside frame was wavy. -The installers put their tools on the bathroom countertop and chipped it in 2 places. - they promised paint ready trim, and left globs of fill all over the casements. - the exterior caulking is not smooth but clumpy. -The 2 small windows were ok except for the . They returned 8 times to either document or correct their mistakes between May 17, 2023 and Feb 16, 2024. They ordered the wrong parts repeatedly. Each visit would mean taking half a day off of work to accommodate their mistake. They have admitted to damaging the bathroom countertop, and have never compensated us for it. Do not ever make the mistake of using this company, or as I had done paid when there were outstanding issues to be completed. read more

please do not make the same mistake that we made by doing business with this company. this is a very detailed public service announcement. i do not make a point to write reviews, especially in this amount of detail, but hope that you will reconsider doing business with nordik windows & doors. nordik windows & doors is not reputable, reliable, professional, or credible. please take the time to read through our nightmare of an experience with nordik windows & doors. 4 slabs, 27 months later and we are still dealing with them - i cant stress this enough, do not do business with them - you will instantly regret it: please read full review in attached photos - ordered from 1 to 6. included images. read more

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Nordik installed all of my windows in the last quarter. The job was not done well, to say the least. The windows completed near the end of the day, were done more poorly than the first few.  I have included some pictures, a point form list of issues, and a summary at the end.   I filled out Nordik's survey about the install and I have not heard back from them.  Also, this job cost me over 15,000$ CAD.  Have a look at the pictures I have included, if you choose to deal with this company, I wish you luck but I would advise against it.  There are plenty of other companies out there.     -Caulking not done on interior windows   -External caulking on some windows looks like it was done by someone who had never done caulking before.   -Exterior office window on east side not fully caulked nor is the flashing even   -locking hardware not screwed in on some windows and on others looks used.   -Flashing on some windows is very uneven and very unprofessional.   -Flashing not done uniformly on all windows. Two windows used one method and the rest use another.   -Existing vinyl siding was broken in a couple of different spots, one spot so badly, animals/bugs/birds can get in.   -Moulding/trim on most interior windows looks chipped scratched/used. One piece has a large chunk missing.   -Bathroom window not frosted as requested with salesperson.   -After installation, windows were left extremely dirty. Normally a company charging this kind of money would want to detail their products to leave a showpiece/advertisement for other people     Summary: Requested estimate in Feb 2022.  Salesperson came, told him what we wanted and he gives us info on 9/10 of our windows.  Called him back and asked about the last window, the bay window upgrade we had requested.   He had to come back again to go over things.  We agree and at the end of April 2022, Nordik sent someone to take final measurements.  Nordik books my first invoice for 9/10 of our windows for the end of Jun 2022.  They day after completion, I called and asked about my bay window upgrade.  They told me my invoice number was wrong and the salesperson no longer works for them.  They resolve their confusion and then call me back days later asking to send someone to do a final measurement.  I told them that had already been done and I have the broken moulding to prove it.   Someone had forgot to enter the measurement into their system. Finally got a call and was told my install date. On the install date, a contractor shows up and says he did not know he had to build out the bay window and had no hardware to do it, so he cancelled my appointment.  They rescheduled my appointment for the weekend.  Once this 2nd job was done, there were scratches all over the bottom outdoor flashing, one side is not properly sealed and some of the plywood frame is visible, with the right wind, water will get water in there. read more

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Do Not Order anything for this company!!!!!!! I've been wait for two doors since may 9 of this year. They sent someone that can't measure doors. Personally I've been scammed by this company. read more

I needed 2 windows replaced. From start to finish it took 16 months to complete. 9 out of 14 scheduled service technician visits no one showed up. One time the scheduled visit date and time were changed but no one called to inform me of the change. One time they went to a house that was not my address and then argued with me that they were at the right house and nobody was answering the door. They don't return phone calls or emails. Four times I asked to speak to a service technician manager. I was told that they were not in the building but someone would return my call. Nobody called me back. The service technician tells you 1 thing and then writes something totally different in his report (which is a lie) so you have to start the whole process all over from the beginning. This happened 3 times to us. When the windows were finally ready to be installed. One was the wrong size. They called me a few days later to tell me that they had found my correct size window, it was mislabelled. Then it took 4 scheduled visits for someone to finally show up to actually install the correct window. read more

I'm not even sure where to begin. Perhaps it was the 3 delays which started off the experience on the wrong foot or the salesperson who disappeared out of thin air once the sale was locked in yet we still had questions. Things got really bad the day they came to install, two our our windows were measured incorrectly. Rather than ordering new ones that fit in the casing they ripped out all trim in the bay window to make it fit, leaving us with damaged interior for months. They should have measured before installing and ordered us a new window. Finally the 3rd installer came months later to fix all the deficiencies and rather than reinstall our wood trim they put metal siding in which we said if that was the case, we would be seeking compensation. Not only that but the work that happened with the incorrect window sizes resulted in our contractor taking over 10 hours to fix the issues the installer could not taking hims away from our basement reno. When sending nordik an invoice from all work done from our contractor and fact that they screwed up hugely and did not restore window trim they offered us 300 credit off final billing "final offer or we will send this to collections if not receiving payment in 2 days". They are rude, have horrible business practices and do not use bully tactics on customers. We have consulted our lawyer and it feels petty and small of them to not take ownership of their mistakes. They refuse to compensate us for our contractor nor restore the trim. They have recently let us know they will not be corresponding anymore with us snd will proceed to collections. How can you go to collections when a case is not even closed? Their final "offer" was horrific and unfair. Save yourself your time, money and sanity. Nordik is a nightmare to deal with. read more

I did not have a good experience with Nordik. In early 2021, I invited a few door installers to bid on replacing the front door of my house. I chose Nordik over a few others because they came in with the best price. In April 2021, I agreed to sign the contract and pay the deposit with the understanding the door would be installed by end of summer. Chris confidently stated that installation would occur in August. August came and went with no communication from Nordik, so I called. They said steel shipment delays meant they were behind on door orders, and installation would occur in September. This ritual of me calling each month and finding installation was pushed to next month continued for the next six months. At some point, I think in December, I demanded my deposit back and they said they could not do that, the door was in production. They promised installation in January. Finally, in February, I called Nordik and they told me they could send an installation team in two weeks. The installation team showed up missing some of the parts for the door, so one guy stayed while the other drove back to Mississauga to pick up the parts. They spent the better part of the day removing the old door and installing the new door. The installation was a mess, with uneven edges, poor seals, and a door that would barely open because of poor alignment. A Nordik person came and inspected the door the day after installation, and commented that another team would need to be sent to fix the problems. I thought they would reach out to me to schedule this but did not do so, not until I started emailing after a month or two of silence. Meanwhile, Nordik started chasing me for the remaining money owing on the door. I very clearly told them again and again that I would provide final payment only after the door was fixed. The rest of 2022 came and went without the door being fixed. Finally, in early 2023, I think February, Jamie came and inspected the door. He was the first Nordik person that seemed to care about customer service. He told me the door would need to be reinstalled. He also provided some context on why Nordik was such a mess (he didn't say mess, I'm paraphrasing). He called someone at Nordik and a team was scheduled to reinstall the door two days from his visit, arriving between 8 am and 10 am. On the scheduled day, the installers call at 9:30 am to say they would arrive between 10 am and noon. They hadn't arrived by 12:30 so I went to an appointment. They arrived while I was gone. I picked up a message and let them know I'd be home around 2, and requested they come back at that time. They could not, I would need to reschedule. Again, I didn't hear from Nordik. After two weeks, Nordik sent me to collections. I wasn't aware of this other than an email from a sketchy sounding company that said I needed to pay the remaining amount or they would attack my credit rating. I called Nordik to see when the crew could come fix the door, and during the call, asked if I had been sent to a collection agency. She said she'd inquire and get back to me. I never heard back from her on whether the collection agency was legitimate or not, but did get a crew scheduled for the reinstall. In early July 2023, the reinstall took place. The two guys knew what they were doing. The door looked great, and opened properly! They said someone would be by for a final inspection, and asked if I could pay the remainder of my bill. The final inspection never happened. Not surprised. So, long story slightly shorter, a door that should've been installed in August 2021 didn't actually get fully and correctly installed until July 2023. read more

I had Nordik Windows and Doors complete all of the windows in my house, and although I was initially somewhat satisfied with their installation their absolute lack of service and professionalism has completely left me in disbelief. It appears that as soon as they have your money they no longer care about you as a customer. I had my windows installed in May of 2022 and write this review in February of 2023. They were supposed to come and finish some minor deficiencies and replace some screens that were defective. They have scheduled, rescheduled and not shown up so many times by now that I will be looking to file a complaint with the better business bureau. I would also advise that any future customers DO NOT PAY IN FULL until all work is complete. read more

There is not ONE thing that has been done as requested or promised over the last 2 and some years. RUN away from this company. If it were a Monty Python skit, I could laugh. This is real life. This company is APPALLING. Do you own a measuring tape? Do you record any communications? Nothing fits, colours are wrong, nothing is as promised. Nothing is done in an acceptable time frame Again and again and again, this so called company that specializes in windows has NOT A CLUE on anything related to Windows let alone customer service read more

On going warranty issue. Has now dragged on for over 2 years. Initially had 10 windows replaced in our home in 2013. All good for a few years. 3 windows developed spots, called for warranty in spring of 2020, tech came out and confirmed bad seal, window had lost gas. Told would be replaced through warranty. Waited several weeks for new units, then got call to schedule installation. That's when things went south. Tech got 1 window installed but scratched it. He cracked a second window during the installation and then gave up, didn't even try on the 3rd as he said it was the wrong size. Had to call company to follow up and see what was going on. They said they would order more units and call us when they came in. Months go by and every time I call to get an update I get the same answer, they are on order, waiting for the manufacturer. Went through a cold winter with 1 cracked window and 1 with no gas. Continue to call through 2021, same story.. waiting for them to arrive, apparently blaming the original manufacturer of the windows who is mad at Nordik as they no longer use them as the supplier... but my warranty has to go through the original place, they will not give me new windows from the new supplier. Nordik suggests that I call the original supplier, so I do and they tell me the windows were made and picked up. I tell Nordik this and they say they will try to find them. Go through a 2nd cold winter with 2 windows with no gas. Finally, spring of 2022 we get a call to schedule replacement of only the 2 windows. Guess I live with the scratched one. Installer arrives and cracks both units during installation, says they are too thick. Tells us we will get them replaced... start loop again... no word from Nordik other than random auto emails saying still waiting. Every time I call, same answer, waiting for them to come in. Was given a date of Oct. 20, 2022... called a week later, nope still not in. Looks like we will be going through a 3rd winter with cracked windows. Called the original supplier again who said 1 unit has been ordered but another is on hold as they have not received a purchase order to pay for that unit. Probably why the windows have not arrived yet. Just incompetence all around it seems. Have filed complaint with the BBB as well. Maybe some action will come or at least a returned phone call will come now. Avoid this company. read more

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Worst company ever. Over 15 months of back and forth to get all our windows and front door fixed. Literally every window they supplied has issues and is leaking/drafty. Now they are refusing to do anything. We are going to be taking legal action against them as our order was over $65,000. We had multiple no shows, outright lies from the company, and endless communication issues. Stay far far away. read more

We ordered windows, sliding doors and front doors in March 2021. The biggest mistake I ever made. Asking for full payment even when the job is not accomplished. They first came to install half of the windows at the end of Aug 2021, they have made a mistake by switching 2 windows, and told us that they will fix it back later, we are now Jan 2022 and nothing is done. Then, they came back end of November for the front door and sliding doors and more complaints to add with the trim that doesn't match our needs, you can actually see all the insulation and wood frame around the windows, also capping outside is not finished, foot lock on sliding installed too high, so you cannot lock the doors!!! Handle on the front door installed bent ! Great!!! In overall, it is very poorly installed. Trim doesn't match, the black caulking is so thick and shiny, you can notice it from a distance (horrible look) I'm so frustrated and tired with them. Keep calling and having different persons :( that never know your situation. It's been almost a year, and it is far to be done!!!! Do not go with them, please for your money and time-consuming read more

For a HORRIBLE, disrespectful installation experience, go with Nordik! Can I give a "0" rating? Our order consisted of 19 windows - a large and expensive renovation for us. The installers disrespected my home and didn't care about the mess they made. With the windy, colder temperatures than hoped for in mid-November 2022, the install procedure/process was horrible. The installers removed most of the old windows before they installed any new ones. So our meticulously-kept home now had a cold wind blowing through it along with spreading all the dust and debris around most of the house. The temperature in the house dropped to 6°C, close to the cooler outside temp. The process should be to remove a few windows, one room at a time, to keep the house at a decent temperature and to keep the mess to a minimum and under control. The installers didn't remove their boots and tracked the dust/debris everywhere in the house. A lot of the debris from the removal stage was tossed out of the windows to the ground outside leaving some stains on the patterned concrete around the house along with other evidence of work debris. A few walls around the new windows had spray-foam dribble down it and left some marks which had to be cleaned to return the wall back to its original state. Although the installers filled in the nail holes on the trim, the caulk shrank by the second day leaving some small divots. I pointed this out and requested the installer to add some more caulk to smooth them out so when I paint the trim, it would look good. The installer wasn't interested in staying any longer and said "that's the way it is" and requested final payment. I had to fill in the divots and the sand the trim before painting. The installers used my 2-car garage as a worksite to cut the various MDF trim pieces and left a super-fine MDF sawdust on everything in the garage including my car, items, tools, equipment, shelving, etc. As a customer, the experience could have easily been much better with a methodical, organized plan to removing and installing the windows and it probably wouldn't have taken any extra time or effort but would have made a world of difference. Very disappointed in the experience and I called the Sales Manager within the first hour of the initial work and told him I wasn't impressed. The first hour showed how the rest of the experience would play out. I requested some monetary compensation for the poor installation experience to help offset the pain. After trying for over a year with various customer service personnel to get a resolution, Nordik offered a fraction of my monetary request and insisted I sign a legal Non-Disclosure Agreement (NDA) to keep the settlement confidential, in order to get the paltry amount. I declined the disrespectful offer so I can warn other window buyers. You know a company has continuous issues with customer complaints when they already have a standard NDA form - pathetic! When a family member asked my Nordik experience because they were looking into their window replacements , I immediately warned "STAY AWAY FROM NORDIK!" Too bad, Nordik just lost a $30K order because they wouldn't step up and make it right for us. read more

UPDATE...... Almost 3 weeks after my first post and yet another promise of parts and installation not delivered. We were again not contacted with an explanation or a cancellation of appointment since they did not have correct parts. (Third time now). Mo, you said yourself that you verified the parts were correct; You flat out lied to us. So I am told, again, that I will have the correct parts in two weeks. We will see! I can think of no other company that requires full payment before the job is done! I can not stress enough "DONT DO IT". They do not honour the contract nor do they care. I am tired of being lied to. I am tired of being pacified! BUYER BEWARE! Please read reviews and do your research before hiring a contractor. Nordik Windows and Doors you have missed out on a lot of referrals! Original post ...... I cannot recommend Nordik windows and doors. We had the majority our windows replaced in March. Because of poor installation we had to have windows serviced. They did show up but couldn't finish, took parts out of our windows and now we are into August and still waiting to have our parts returned and installation finished. They do not return calls and I am beyond frustrated. I feel once they have your money they don't care about keeping you as a customer. I do not recommend Nordik as they are not finishing the job that they started at our home and we are now five months after initial installation began. A very very frustrated customer!! Nordik Windows and Doors read more

I live in a quiet clean neighbourhood in the west end of Toronto. Instead of storm sewers, we have grass covered ditches running along side the sidewalks. Nordik installers came for a few days to replace the windows in a home near me. Where they had parked their trucks, trash from McDonalds and Wendy's would magically appear in the ditches. One of them came with a pickup truck and a trailer attached to it. After he left, there were a few small (3ft by 3ft) pieces of plywood dumped in the ditch beside where the back end of his trailer was. read more

I waited almost a year for my doors and windows, measurements were wrong, then two of the window glass styles were wrong (I ordered privacy glass) and have been having issues with the billing department. I would not recommend Nordik to anyone. This has been a terrible experience. read more

Easily the WORST company we've ever dealt with!! They've been holding our money for the better part of a year, are unresponsive, disorganized and the product installed is absolute garbage. Jason Garcia and Mike Brown demanded that windows measured incorrectly be installed in our home. Nordik clearly had no intention of sharing this information with us. When we experienced flooding in our home they finally came clean about their shotty install practice and then tried to blame on the subcontracted installer (who was the one that originally said he couldn't do a proper install). Our sales rep, Dan Larkin, sold us the world and has ghosted us. He got his money and now he's in the wind. We've dealt with Andy Lu, Amanda Cummins and Thomas Noel (all "Directors" without any real experience in their supposed area of expertise). Nordik fought with us about covering the interior damage they caused to our home. They have been nefarious and disgusting in their account and client management. Given their deceit in not disclosing the improper install, the resulting interior damage we suffered to our home and their inability to deliver the two doors we order in any reasonable time frame we requested the doors be cancelled. 3 weeks like they demanded $5086 as a "price adjustment" for cancelling the door even though there was no conversation about this price adjustment nor any door alternative presented. These guys have absolutely no idea what they are doing! They then threatened us with a lien on our property if we did not pay them within 2 business days -- despite the fact they hadn't come anywhere close to completing the work nor provided an adjusted or final invoice. When we spoke to accounting we were advised they don't send invoices. (They just threaten and bully you if you don't bow to their demands). We're heading in to month 7 without any proper resolution. Their leadership (Catherine Walsh and Eric Pham-Dinh) are an absolute disgrace. They refuse to engage with clients. They just want to take your money and run so they can continue to eat up smaller companies, take advantage of new/unsuspecting clients and pad their wallets. Of the 12 windows that were installed we have 0 properly working windows and not one single employee able to manage our account effectively. read more

We waited 7 months for our door, paid the balance 2 days in advance in good faith and the door came with the wrong centre glass (the correct one has been ordered but I wonder how long we will wait), the installers could not install the lock and we scrambled to find a locksmith @ $120 (and in between that, my husband made a trip to Home Depot to buy another lock to see if the installer could install it but he couldn't) - and the locksmith installed it in under 10 minutes. And, the caulking on our step looks terrible. The door is blue and they put blue caulking on our brown step. I wish I would have done a deep dive on reviews before choosing this company. We are very disappointed with the experience after waiting so long and being so excited. I have sent in pics and filed a complaint, so we will see how it goes. I hope they rise to the occasion. We are in south-west Mississauga. read more

WARNING!!!! Do not use this company for windows or doors. I had my entire house done and it was by far the worst experience imaginable. The quality of work was just terrible. Delay after delay, what was supposed to take 2 days took almost a year and 7 visits after it was all said and done. They left drafts in my newborn's room, broke a window, could not finish trim work, awful job on exterior caulking. We must have reached out to the sales rep and service manager half a dozen times to discuss how unhappy we were. They did not return calls or emails. Finally, I refused to pay the remaining balance of 800 dollars because of the time off work required for the appointments and the huge hydro and gas bills that followed. They said they would be in contact to discuss a fair option to close the book on the job. Rather than reaching out to me of my wife, they decided to put us collections, which I found out by notice in the mail. I have never dealt with such an unprofessional company in my life. DO NOT USE THIS COMPANY. read more

We are now in the process of taking legal action against Nordik Windows & Doors. Overall a extremely poor experience - I would absolutely not recommend them read more

I went to order a custom garden door from Nordik. I sent them the specifications now, this door is for a cabin structure I am building about 3.5 hours from Mississauga - but my office is 4 minutes from Nordik and I regularly haul a trailer back and forth. I sent them a request with the specs - they left me voicemails and messages until I had a chance to reach out and they discovered that the door was 'supply only' and not including installation. At that point, they refused to sell the door. Which is absolutely their right - but given the three voicemails, two emails, and a text message, is frustrating. And I quote : "thank you for the quote request at this time we are not offering supply only as we have quite a demand since covid settled a bit we may offer supply only again in the near future and if you like we can keep your information on file and reach out Everything we offer now is supply , installation and our 25 yr warranty." Right . Because I"m going to pay for 7 hours of travel time to get your warranty? No. Or.. wait - I might wait - .. maybe a month? 6? 18 ? some undefined time to get you on 'supply only' ? No thanks. Nor will I look to you for windows or doors for any other needs I might have..... Its not enough that the window and door industry is the worst , shadiest, high-pressure setup - these folks won't even give you a quote without your address and a promise of *sending people to your house*. COVID restrictions aren't eased in Peel yet,folks. I have no other experience with the company, but this pushes all the wrong buttons. read more

Ordered front door and it took 12 weeks to install. 2 weeks for 2nd measure after contract signed, 1 week to report that to door manufacturer, 7 weeks to make the door, 1 week delay door manufacturer delivering the door. I could have had front door done in 6-8 weeks elsewhere. Once you sign up, there is no refund if you cancel order. Asked customer service specialist many times to schedule install date (they know the delivery date) - each time no can do as date of install made only after door arrives and they inspect it. Kept following up and as soon as door arrived, made sure that they had install date 3 days later. Got an email stating that they were glad they got install done to meet my schedule. If it was on my schedule it would have been installed 3-4 weeks earlier as some of the delays could have been avoided and I had to constantly contact them regarding delivery date, install date. Installers were okay. Door looks good, although too early to tell about insulation quality and durability. Trim work could have been better - caulking and trim pieces. Installers did good job cleaning up afterwards. Cannot give higher rating, order again and refer to others based on poor customer service experience, avoidable delays and long time to install. read more

IF I COULD GIVE A ZERO I WOULD GIVE -0 AVOID AVOID AVOID, it has been nothing but a complete nightmare dealing with this company, 40 grand spent all for nothing. We did our research and saw the reviews, we questioned the slimy sales fella, and gave this company the benefit of the doubt, thats on us... however EVERYTHING you read is TRUE! Horrible customer service, Crappy cosmetic issues, Horrific installation ( two screws holding a massive bay window...... told by installers " Foam will hold it in". and lies upon lies. they will take payment and run! you've been warned! here is our story: I would like to discuss my families recent $35,000 purchase of windows through Nordik Windows and Doors. On April 27th, 2022, salesman we will call "P"came out to our home and did his sales pitch with my husband and I. Over roughly 2 hours we went through all the details of what my husband and I were looking for as far as replacing the majority of window in our home. P gave us all the information we needed, warranty, timeline, quality, etc. He said that he would be there every step of the way and if we had any questions at any point in time, we could call him, and he would take care of anything we needed. We agreed on the price and gave the deposit required to place the order which was roughly $11,0000. We were told our window would arrive late September. During the spring and summer following our initial meeting with P, my husband and I tried numerous times to get in touch with P and Nordik to come back out to give us more info on purchasing a sliding patio door. All calls were ignored, unless I called from a private number, where I was met with excuses and 'Ill call you back" to which again were all ignored. My husband and I decided we didn't like the trim that nordik was going to use, so I called P (again from an unknown number so he would pick up...) to ask about the process if we bought our own trim. To which he mocked us saying that there would be no discount as the trim they get is basically free, so it he could graciously offer us 7cents per window if we were to buy our own trim. Needless to say, we were extremely insulted as we had spent $35,000, we chose to bite the bullet and buy our own trim but still take the trim as it was included in the price after all we were intitled to it. Close to September 2022 we received a call that our windows would be delayed 4 weeks. We understood and settled on Oct 27-29 install date for all windows and trim. A week before our windows were installed my brother-in-law who had also purchased $70,000 worth of windows from Nordik through P, had his windows installed. His installation was a complete nightmare, that is his story to tell (and is still having issues getting his windows resolved) however we made notes to make sure we kept an eye on ours while the install was happening. Day of install the contractors showed up at the house, I was home, I walked through the house with them and explained to them what we were expecting. The contractor barely spoke any English out of the 4 that didn't at all, you can imagine was hard to communicate with them. Within minutes the window install started. Right from the moment they started I knew there was going to be problems since they all were rushing and not paying attention to their work. Windows were being ripped out when they weren't even ready to put the replacement in. At the end of the day on Oct 29th, 2022, the lead contractor came in the house to tell me he was finished, and demanded I pay the rest owing. I said I wasn't comfortable paying since we had missing screens, cranks, crank covers, damage, unsatisfactory work. He again told me I had no choice, and they wouldn't leave until I paid. I was home alone at the time and was worried, so I got my husband to etransfer the remainder of the funds. The same day (Oct 29th, 2022) I sent multiple emails and call out to nordik reps, including P, MB (install manager), Customer service. All to have zero response of what the next steps would be in rectifying the situation. until I said I was going to involve the media and BBB. waiting on a Dec 14 appointment with a manager "T". we will see what happends will update this review then. read more

Nordik does not deliver. On anything. The installation was very poorly done and was incomplete. The installers showed no pride in their work and in fact did not finish many of the details necessary when installing windows. They damaged existing shutters because they took a short cut, we are still waiting almost one year later for the installation to be completed. There are numerous issues with the windows. They do not return calls or emails, they continue to say that they are waiting for deliveries but the deliveries never come. Horrible company. read more

This is the worst business, in my entire life, that I have dealt with. It started with the sales person. They didn't know anything about the ontario rebate program or straight up deceived us about what is able to get a rebate from the government, including selling us windows for our garage that didnt qualify. Also, he upsold us on a larger door than what could be installed (as per the final "fitment" guy that came a couple weeks later). So after taking the time to pick the door in person we were forced to do it over the phone with the new shape, size and available materials. (Spoiler: we hate the door, but are stuck with it now.) We had delays for install, which in today's "Covid is an excuse for everything" I accepted. It was approx 6 months of delays for the windows, and about 10 months for the front door. Finally, when the windows did finally get installed none of our blinds fit anymore. Apparently this is in the fine print of the contract, but you would think you might mention it to the customer? The window installers were nice guys. Unfortunately, the install was sloppy. Mitered joints on the trim is sloppy in some spots. There is missing caulking on the outside above some of the windows. The windows themselves are pretty crap for the money. Our largest window has two sliders underneath that come off the track all the time. On our crank windows (casement style) the locks are incredibly stiff. To the point that the installers broke one of the mechanisms while testing. They replaced it with one they had laying around in their truck (which I appreciate, because it took months to get someone to come out and replace it with a new one.) We don't lock those windows anymore because it honestly feels like we will snap them if we try because of the effort required. The windows that are small enough to crank open as one piece awnings, their locks are smooth and easy to operate. The plastic sill on all the windows is thin and when you touch it, or tap it, moves around all over. On our biggest window it actually has waves in it that look horrible. They didn't caulk any of the windows on the inside. Truthfully I'm not sure if that should or shouldn't have been done, but with how horrible the gapping is and how thin they are- the couple bucks on caulking would likely hide this terrible product from future customers. The sliding back door was installed a few months later. By a guy, by himself. He smashed the door frame off a bunch of stuff all the way through the back yard. Was miserable and rude to my wife. The outside caulking was done with the same level of quality that I would expect if I let my 6 year old try. Caulking everywhere, uneven, drops smeared into the brand new deck I built. No caulking above the door. And the best part of it all, the screen was installed without testing it and the first time we opened it the screen fell off the track. I looked to put it back on and couldn't because the bottom track is actually broken. I imagine either the installer did it or came broken. Either way the guy disappeared when he "finished" and we had to find out on our own. So, our new back door has no screen. Neat. Before our front door had been installed we had been in contact with their office multiple times (I can't even count the amount of attempts.) To try to get someone to come out and fix and replace the crank mechanisms, the broken screen, put caulking where it should go, check why the internal screens on all the windows fall out so easily on their own, why the sliding windows below our big window won't stay on the track, look at damage from the back door installer...etc etc. Most times, no one answered the phone, sometimes we got a hold of someone in the office and they would tell us their manager is going to call us soon - they didn't. Never did. They did schedule a repair guy for just the one mechanism that was broken and replaced with a used one waaay back when the first windows were installed. Didn't tell us the date or time. Multiple weeks later we got a call letting us know someone would be coming "tomorrow" no idea what time - no idea for what, just coming. The guy came, cussed and swore the whole time trying to fix it. I stood over him because the window was in our babies room and the baby was sleeping- because we had no idea when he was coming. He didn't like that obviously by the way he rudely talked to me. Asked me why we even needed it replaced. Also, when I asked why it was so hard to use the lock - just like all the other windows with two piece windows he said he was going to goto the truck to find out why. Literally drove away. (Truthfully, at this point I wasn't being very polite, that might be why). After that guy came, we were unable to get anyone on the phone until we got a call that told us our front door was being installed. They gave us a time window for arrival. He was late, of course. He was miserable too. He ripped off siding during door removal, we have torn siding nex read more

I am very happy with the installers as they were very professional and efficient. That is all that is great. I had a conversation with a manager much earlier, with a previous install and she promised great service. Fast forward to our discussion of great service moving forward. Eric showed up months after my contacting Nordik for a quote. No clue as to how he got the appointment. There was no prior knowledge of any manager conversation and promise of "best service and price". He has the "Personality of a tree stump". Deal made. Install, and then asked for a manager to call me but no call. Calls for payment. Happy to do so. I ordered black framed windows and the "white screens" show as an outline. Ugly. No return calls, no customer service. When I called to ask about window labels the "girl" denied having spoke with me even though I recognize her voice from a prior conversation. Is this a company of liars? Stay tuned as I am still waiting and have not paid the balance. Not looking for a deal or gift. Just what I was promised. They promise the world.... read more

11/29/2019. Ian. We had new windows installed in May they did not have the front window,when they came in June with the window it did not fit.Two more windows later they did not either finally on Nov 26th we got our new window.This company was a nightmare do not use this company, they have a different excuse when you call if they answer or call back. The installer did a good job,we have asked for new trim as the trim did not fit properly not the fault of the installer.Our window has an arch and the trim did not fit. read more

I had been looking around Window replacement for my 18 yrs. old house because in winter season the cold air was coming in through the sliding glass leakage. When I had met up with a Nordik Windows and Doors rep. the person convinced me that their window will protect the cold air leakage. I agree and signed the contract with them. They even persue me to apply for loan through their company I did so. The company worker came to my house to measure the window sizes. After more than 3 months the installer came with windows, and when they started to install the first window I notice the size of the window is very small in size, it was not fitting properly. It was more than 1.5 inches gap around the all 4 sides of the window frame and the house frames. I asked them why the window is so smaller than the house frame. The installer replied me very rudely that the gap is for them to fill them with the spray foam. I was wondering how the spray foam is going to protect the gap efficiently from the cold spreading through? Almost all the windows was installed in the same fashion as the first one. All were small in size and they used spray foam to fill the gaps. (easy install job for them), It was done in the middle of the winter in 2023. After they left from the same day to until now we feel more cold air in my house than ever before. They even got the payment from my financial loan application way before the job done. I am very helpless and unhappy in this matter, unsatisfied. Please be consider when you get your precious house window replacement done by this kind of business people. read more

I had two windows installed that were NOT what I had ordered. One of the windows still isn't properly installed. When I immediately called the sales rep Guiliano to tell him how unhappy I was, nothing was done about it. After several months of waiting, they sent installer to remeasure the windows; the installer told me that Nordik would install the window I actually wanted to ensure I was completely satisfied. By that time I was talking to a Senior Sales Manager named Jeffrey (who still works there), who promised to get back to me with a solution. After more months of patiently waiting, Jeffrey never got back to me. I've tried contacting Nordik via email and phone for the past week, they won't return my calls. I spoke to the office manager who put me through to Josie the Business Manager, she won't call me back, either. All I want to do at this point is settle my account. I've renovated two homes and I have never dealt with this level of unprofessionalism in my life. read more

I do not recommend this company. I've been dealing with them for over a year after ordering and paying for a few windows and a door. They don't respond to emails they don't return calls and they don't show up for appointments. They made numerous appointments that were canceled last minute with bogus excuses and again just didnt show up with no call. Horrible service, give your money to a better company. read more

They took my patio screen to fix it over a year and half ago and did not return it yet

My parents had their new windows installed the installer crushed the siding and the shutters, broke the old windows that were to be saved, Cut off part of the new windows put them in wrong and damaged. After 2 months of trying to get this resolved they offered .3% of the cost to place the damaged items. The people were rude and blew them off. I am in the construction industry along with most of my husbands family. We will make sure everyone knows thier bad service. should be ashamed read more