Had the worst experience here. Unfortunately the manager doesn't understand their own price match policy. Sad situation for them as stale merchandise is sitting on the racks. On top of that he was rude and condescending! Go elsewhere and skip this place. Awful customer service! read more

Can be a bit hard to find since on Newbury since you have to go up the escalator to get in. Their clothing selection on the upper floor is pretty great, and they've got some really good deals on shoes as well. It's a really solid shopping option on Newbury, but compared to other NRs I find it a little lacking. The prices are definitely higher than what I'm used to at NRs so the stuff they sell definitely doesn't seem to be that good of a deal. The first floor section I personally find a little lacking - their jewelry and purses are just kind of OK. Definitely really into NR but I really just wish this one gave me more value. read more

I was bummed to see Filene's basement go but was happy to at least have Nordstrom's Rack to hunt through. I found some pretty snazzy stuff here for cheap! read more

I've been here a few times, since it is the only Nordstrom Rack in the area, and I have to say that the selection is less varied than what I've encountered at locations in NYC and SF. Occasionally I find some good deals, but mostly I just come to return stuff that I buy online. read more

Men's clothing review. I've been going to the Boylston location of Nordstrom Rack since it replaces the Filenes Basement at the same location. It's always been the best place to buy quality button down shirts, designer sweaters and jeans, suits, and amazing shoes from Europe at great prices. What happened. Sometime in Q3 2019 everything went backwards. This location used to standout among all other Nordstrom Racks, far better than any suburban location and better than the locations in NYC and Chicago. But now, its bad. Really bad. The tables are gone. The selection is bad. It's now all made for outlet stuff. I guess we will soon see Nordstrom going into bankruptcy. read more

There's just something about walking into each Nordstrom Rack and not knowing what you might find inside. There are two entrances into this NR on opposite sides of the same block. The main entrance which is etched with NR logo, is the doorway facing Marshall's, while the 2nd entrance, which doesn't have NR logo on the window (except a sign at the top of the doorway), is facing Georgetown Cupcakes. From the 2nd entrance, you can take the stairs up to the 2nd floor or the elevator. This NR is 2 levels with shoes and clothing on the upstairs floor, while beauty, purses & wallets, and accessories are all on the bottom 1st floor. There is a great selection of brand names items littered throughout the store and definitely can spot great finds you would expect to normally be snatched up pretty quickly. Payment registers are located on both floors & sales reps are pretty friendly. read more

This place is VERY hit or miss. Can be a lot of overpriced junk that did not make it at their full line locations. Occasionally you will get lucky and find some gold amongst the low quality. I did score a great pair of Ray-Ban wayfarers @ a great price. If you have time and are so inclined you may get a bargain but, then again probably not. read more

If you sign up for their credit card they give you $100 in tayloring credit. What they do not tell you until it is way too late is that the tayloring credit can only be applied to nordstrom items. They couldn't mention that when they were measuring the piece? I ended paying $70 out of pocket even though I would never have tailored that piece with them if I had known. There were no exceptions and they were not very helpful. They made me talk to someone on their customer service phone line. This held up the rest of the cashier line. They made a big scene and im very disappointed with their horrible customer service. The other times I have been there the service was good but this ruins my overall experience of nordstrom rack. I know this is the rack version but this big of a gap in customer service than nordstrom? read more

Honestly, I was disappointed in the Rack. I still mourn the loss of the original Filene's Basement, and I love hunting for bargains at TJ Maxx and Marshall's, so I thought the new Nordstrom Rack would easily become one of my new retail go-tos. So far it has not. The selection is underwhelming, and bimodally distributed across very low-end and very high-end items. On the one hand we have the ultra-cheap garments that may or may not survive their first trip to the washing machine, and on the other, dresses whose discount price is $200. I'd be interested in some more middle-ground items, better representing the ready-to-wear options at a regular Nordstrom. There also just doesn't seem to be a lot of stuff in the store, somehow. The saving grace of Nordstrom Rack is the shoe selection, which is glorious. The discounts don't rival Marshall's or DSW, but they're not too far off, either. If and when I shop at the Rack, it will probably be for shoes. read more

Why peepz be hatin on the Rack? The dearth of discount designer jeans in my life has been deeply felt during my time in Boston, forsooth. Try not to think of this like a Nordstrom's--LOWER YOUR EXPECTATIONS--and view it as more of an upscale Marshall's or TJ Maxx. +1 not in a basement. +2 not that hard to find things you might actually like. +3 the clothes might be made designers you've actually heard of. If you're not a whore for brand names, maybe this isn't your thing. (No offense meant to those who are--I've been known to trade in quality time with family members for a couple new pairs of denim delights). If, however, you've been itching to get your hands on some Free People duds or perhaps some 7 For All Mankind styles, but you don't want to break the bank, this store is perfect for you. See you there! I'll be in the OPI nail polish section. They don't sell them for a lower price here, but they do sell discontinued colors from past seasons. read more

I get that this rack's their niche market approach with this Rack discount store. Their approach seems like Forever 21, and clean and free flowing. And, the green T shirt staff are few, but hard-working, It was easy to walk through the racks. When this used to be Filene's basement or Marshalls across the street, it was hard to work through the clothing racks. However, they are not that organized, except for the shoe section on the second floor., with walls of shoes dedicated to men's size 7.5-17. The inconvenience we felt were these. (combined goods for men's and women's) The combined men's and women's goods - perfumes but no men's accessories on the second floor, the watches were buried with female's and many of them were out of box by rough hands and not adequate for sale. (shopping bags not found easily) This simple and very important feature was not well thought disappointingly. The shopping bags (fabric net) are hidden behind the entrance procession and nowhere to be found on the second floor. I was buying lots of little boxed items like tie clips and sunglasses, and had to carry them on the supermarket-style wheeled cart. And, the other wheeled basket was impossible to carry around as the handle gets pushed down and never stays extended. And, it was impossible to talk to the associates as they were swarmed with other customers to pay. And, by the time to check out, I found the black shopping bags behind the counter, and on the way out, I spotted the shopping bags hung next to the entrance. Totally odd places to put those to discourage the shoppers. (Men's clothing) The clothing section is below mediocre with their tasteless outlet style basic items. More boring than Filene's on the same site before. And the price was not as good as Macy's department store for many items. And, they were not simply hip enough to make the shoppers open their wallets. The discount was at best 30%, unless the accessories at 50%. (No Men's accessories) And no bags, hats, gloves, jewelrys, purses, back pack, laptop cases or men's accessories are put together in a designated area or no where to be found. The watches were put in the first store in the middle of women's cosmetic section and cashiers didn't know the locations and could not guide me. The sunglasses were on the second floor but did not have the sign - for men's sunglasses. And, female shoppers walk through them pointlessly. Theirs are on the first floor behind the entrance, again easily missed. Often these men's accessories are the strong sellers in the discount stores vs. fully-priced department stores. (other inconvenient features) No sitting for husbands and the elderly. Or, simply for the tired shoppers. Men's restroom is horribly laid out, and you could be seen through the partition panels. No Privacy. And poor signs. visual merchandise workers should be hired. ( I don't believe such importance as a shopper, until now) So, would I go there again? No, I will find "bargains" in Marshall's or at Macy's for in-season items. This is neither bargain or find your jackpot designer labels. But, we bought decent shoes at size 15 Wide, for my giant family member, his size is hard to find in other stores with that many options in design. That is the only positive comments. I just learned that they opened 3 weeks ago and it already shows some slow-down too. (Suggestion) Keeping up with the shopper's buying patterns and marking the category names clearly and separating men's from (often intimidating) women's products on the opposite sides. And, somebody at the door should definitely hand over the shopping bags next to directory stand and encourage us to feel welcomed. By saying that, please, do it effortlessly. read more

Word to describe my first experience at the new Nordstrom Rack: underwhelmed. Mind you, I was SO excited when I saw this was opening. Like instagramming the front of the store with #soexcitedicoulddie plastered on the bottom. Alas, I am left disappointed. Very few actual Nordstrom level designers. I know it's a discount store but puhlease- I've been to other NR's and many different Off Saks and Barney's outlets and they all have premier designers as well as the cheap stuff. This place has literally only cheap stuff with one rack of Rag & Bone and another of Helmut Lang-Theory- which is all made in china. I mean, it has a huge selection of clothes and decent denim but there's just nothing Nordstrom about it. The shoe selection is ok. Mostly I saw TJ max level shoes and some were nice. There's a small designer shoe section that I totally missed my first time because its hidden in the back and there they had some 199 Ferragamo and Stuart Weitzman. Nothing to really die over though. Maybe it will get better in time but I definitely expected better for a NR in a major city on Newbury street. And so, I hold a memorial service for Filenes every Friday when I get my paycheck. GET IT TOGETHER NORDSTROM YOU'RE ON SACRED GROUND. Sigh. read more

Nordstrom Rack is a TIMESUCKER. But in a good way! I stopped in to "browse" and ended up there longer than I intended. I only meant to look at jewelry but ended up in handbags, drifted to bath and beauty and shopwalked (hehe) upstairs to shoes. I really think it's a hit or miss. You have to be patient and be willing to go through racks and racks for that diamond in the rough. Some areas are more kept up than others. And not everything is sized correctly so probably not a smart idea to go by what a sign says. They also sell cell phone accessories and, in my case, I scored a deal on a portable power source for my cell phone that was about to die. I will say that the checkout line moved rather quickly. Which I am thankful for because those beauty bins next to the line would've kept sucking me in! read more

Hands down my favorite shopping place! I actually don't shop in store anymore and just do online shopping to save time trying on in store. They have an amazing 90-day return policy so that already stood out so much for me compared to other places with only 30 days. And all of my return experiences so far has been painless. You just need to tell the associate the order level and they pull it up on their phone right away! So efficient. They have such a huge selections on their website for everything from clothing, shoes, to accessories. And whenever something I ordered is not available anymore, they would credit me $10! What could possibly be more awesome than that? Such great customer service. I just love it so much! Not to mention they are connected to Hautelook as well which also offers a wide range of high end items. This will probably remains my favorite of all time! There is absolutely nothing not to love about this place! read more

Massive real estate location for nothing.. The downstairs has some bags you can easily buy from across the street @Marshalls (they may even have a better selection). Why use so much good retail space for some bags, wallets, hair products etc OK, so my hopes were still high even after seeing the hideous first floor. I was expecting to see some high quality stuff up there. Shoes department - Nothing!!! Apparel department- I was browsing for a bit through everything. I didn't see anything outstanding either expensive or cheap. They do have some nice jeans for men and women though so it's gonna save me a trip to the outlets.. Other than that, I was very disappointed with the store. I wasn't expecting to see the stuff from Nordstrom @the Nordstrom Rack but come on now?? Why do you open a huge store to sell nothing?! SOO yeah, MEH, I have experienced better!! read more

Well, I lost the fight against temptation after only a week. Having this place a block from my apartment is going to be real trouble for me and my credit card. I love Nordstrom and grew up shopping there. Since there isn't one in the city, I'm glad we have this as the next best thing. Having said that, I'm very surprised by the organizational state after only a week of being open. I understand that it's really just a step or two above Marshall's and tjmaxx. But, I kind of had this idea in my head that this being the Nordstrom representation and on Newbury Street, they might try to class it up a bit. Not the case. After only a week of being open, the place is pretty disorganized. The employees already seem tired of the job and it feels like an inconvenience to ask them for any kind of help. Ok maybe not all the employees. At check out they were very nice actually, but not so much on the floor or dressing room. They have to constantly take clothes that were just tried on or just came in and put them back where they belong...and I kind of felt like my browsing the racks was getting in the way of their doing this. I'm not really offering a solution here, but it didn't feel like the customer came first. I also think it could be organized a little better. The slim selection of higher end lines is in the "dresses" section, even if not a dress. I'd love to see more organization by brand. All in all I know I'll frequent this place, and I found some awesome items today. But seeing these flaws so early on is definitely a bit worrisome for what's to come. read more

Nordstrom Rack - Cute dressing rooms - Department Stores Near Me - Boston, Massachusetts

I must say I was surprised to find the Rack here in the midst of all that is foo-foo and VERY expensive but hey! Location location. It's a rather tall and narrow one and as will all Racks stuff is packed to the gills in there and navigation can get dicey. Finding help is almost a lost cause because it took me a while to even find the checkout and they did not have the most sunshine inducing personalities but I wasn't there for smiling faces, I was there to find a shirt to replace the one that got coffee all down the front of it. I went straight for the sales racks and they had a lot of goodies there (lower case g not OMG G) and I found a nice shirt for $15. I was happy and I got the heck out of there. Didn't feel like hunting around further as it was just too crowded in there for me at the time. And believe it or not I stayed away from the shoe section ;) read more

I'm in this store way too often. I usually just browse the shoes, bras and accessories sections. I have browsed the clothing racks before and walked out with great stuff (Helmut Lang, Citizens of Humanity, Splendid), but it is definitely an overwhelming process. The cashiers are always so nice, but the fitting room girls are another story. Like all discount designer stores, this store is a hit or a miss. I usually have amazing luck finding something in my size on Nordstom Rack online if I fall in love with something and can't find my size at this store. I believe that there might be a service at at this Rack that can locate your size in another Rack store though. Not 100% positive. read more

An outlet store in the middle of boston? Yes please. Pretty well organized and staff are easy to find--at least when I went because of the bright yellow shirts. Great prices, cant wait to go back for more work clothes when I need them! read more

I love me my Nordie's and when it comes to the discounts, I'm all about them! Who doesn't love brand name quality clothes at discounted prices? This particular Norstrom Rack is fabulous because of it's proximity to everything (location, location, location!) and the size of the place. It has everything you'd ever need. It gets a bit disorganized but that's just due to the popularity of it. The employees are all really wonderful, especially considering being smack dab in the most busy part of Boston and it's very easy to navigate it. Definitely check it out if you're looking for something in particular- a black patent stilleto? silk top?- they literally have it all! read more

I love Nordstrom! They are my go-to department store because of their excellent service and the items they carry. Unfortunately, this Nordstrom Rack location does not seem to have the same commitment to excellent service as Nordstrom. This is a shame since Nordstrom is so well known for service. There was no greeting by anyone when I entered, or even while I shopped. Even though I thought I looked like someone in need of assistance, no employee offered any assistance. I was also a little surprised at the state of disarray on many of the racks in the women's clothing section. The worst part of the experience was the check out experience. The person who rang up my purchase seemed to only be going through the motions. He did not listen. Although he asked whether I would like my receipt in my bag or emailed, when I told him I would like it emailed, after entering my email address, he printed off a receipt and put it into my bag. Why ask? I am still a Nordstrom fan and will continue to shop there. However, I spent less money than I usually spend because of the lack of service I experienced here. read more

As others have already mentioned, I too was extremely sad to see Filene's Basement go; that is, until I re-visited the area and found Nordstrom Rack! Pros: More organized, better (read: higher end, more fashionable) selection, mobile checkouts. Cons: More expensive. I like their beauty selection a lot! They have a great variety of quality products that I did not expect to find (think fake eyelashes and tweezers), and I found Wen there! I had been meaning to try it but did not want to purchase it through the company directly so this was a great alternative. Very exiting. The intimates section was a fun and colorful mix. They have Spanx's patterned and lacey 'shaping' tights, which are great for those of us that need our undergarments to help us hold it in while still looking fashion forward. The shoe selection is super! I saw a wide variety of styles and colors - from spiked stilettos, to tough combat boots, to glittered Sperry's to sequined TOM's! I will definitely be popping in every now and then to see what they have in...dangerous for my wallet, yes...but it is worth it to look fantastic for (a little) less! read more

Maybe it's because in comparison to the Filene's Basement that was there, but I'm very impressed with the Rack. They have a great selection, variation if prices, and the store is clean and well-organized. The salespeople are helpful and you can try on up to 15 items at once. Fifteen!! Nordstrom Rack is a discount store that doesn't feel like you're slumming. I'm a fan. read more

I love "the rack"- No, not boobs, but clothes. I stopped in one early evening after cocktails to see if the selection was different versus other locations, especially since its in Copely. Not too different (best location for me is still in White Plains, NY). The shoe dept. is large- with a variety of larger sizes (10 +11). Women's plus selection is crappy, but there are a few items on clearence that are worth a look. The accessories dept. has a lot to offer, and never seems to dissapoint. This store is 2 floors and has a lot of nice merchandise all around. Its cleaner than others (San Francisco aka flea market) and it fits in perfectly to the neighborhood with Marshalls across the street. read more

I love this Rack location! Two large floors of everything you could need. The makeup, jewelry and sunglasses section at this location are notably good. I frequently stock up on toner, body cream and makeup here since it's cheaper than even tj maxx...and way better products! Lots of clothing upstairs and a great shoe selection. I have to say, for being such a high traffic location in the city this place is always stocked neatly and organized well. A tip: sign up for a Nordstrom debit card. It's like shopping with your own debit card but you get points on your purchases. read more

Was so excited to come here and was woefully disappointed by the clothing section. Highly disorganized and the pricing seemed a bit off to me - not enough of a discrepancy between the high and low-end brand name items. What completely redeemed my experience at Nordstrom Rack was an encounter I had in the jewelry department on my way out. I was waiting for a friend to finish up and was perusing the earrings when a sales associate (I think her name was Alice) approached me and was extremely helpful in suggesting a pair that seemed to fit my style. Not pushy at all and genuinely interested in helping me find something I'd like. Rare to find in a department store, let alone a discount one. To top it off, they have mobile checkout so I didn't even have to go wait in line, she just scanned me and I could swipe and sign right there, then they emailed the receipt to me. Very convenient! read more

I rarely go out of my way to write a negative review. This place, however, really deserves one (corporate--I hope you're paying attention!) The worst customer service I've received. Not consistent with the other Nordstrom/Nordstrom Racks I've visited. Rude, reluctant and altogether sassy saleswomen. I mean, I really got SASSED at this store. And I'm still not sure why. Grabbing things, sighing audibly and slamming them down on the fitting room tables. Multiple sales associates. Seriously, these employees need a talking to. I would NEVER have behaved like this when I worked in retail, ever. read more

I was very dissatisfied with this Nordstrom Rack's selection. The sections were small and had little to offer. The staff was friendly.

The store was a bit of a mess when I went, but that may be because I went on a Saturday morning. The lack or organization made the experience less than pleasant. The first floor is actually pretty organized with sunglasses, beauty products, and jewelry. The second floor is where my experience soured. Most of the clothes were on the racks in a really disorganized manner, particularly in the dresses section. I couldn't find my size without combing through quite a bit. I ended up leaving empty handed. I think I'll try another location because I've heard search great things about NR. read more

Good location and decent selection, but terrible customer service. Two returns with receipts and all took about 30 min! Craziness. Staff is clueless. Very unhappy customer! read more

Stopped in to buy a pair of gloves. Found a pair I liked in under 2 minutes. The check-out was backed up 12 customers deep with one person manning the register, who was also responsible for returns. There were at least three other people milling about behind the counter but too busy talking with one another to be bothered with actually helping a customer. After 10 minutes of the line not moving I took my business elsewhere. read more

This used to be a decent replacement for the sorely missed Filene's Basement at Downtown Crossing. Not any more. Last week I was there shortly after opening and the upstairs was a mess - clothes on the floor, racks in disarray, no apparent organization as to what was where. Not many bargains, either. Note to management: Not all your customers are fans of loud, blaring rock music. Turn the volume down! In the future, I'll shop online and hope I don't have to return anything. read more

Love my hometown Rack. Always something to grab. May not have the inventory that other Racks have, but something some good deals to be had. read more

Love the Nordstrom Rack in the Back Bay area! Definitely adds more selections to the shopping experience that one wants to have. Filenes Basement was also nice however it was very similar to Marshalls which is across the street. The Rack gives you more high end selections that you do not find at Marshalls and that's what I like! I feel that the prices are pretty reasonable too and just like Marshalls it keeps you guessing as to what you will find when you go there which is a feeling I love!!! You can tell I love Mashalls just as much - I am happy that now I have choices whether I want to go "high end" or "bargain" shopping!!! read more

Honestly Yelpers, Talk about being overly critical, some of the posts were just plain ridiculous. The Nordstrom Rack division of Nordstrom isn't supposed to be like the full line store in any shape or form. The only similarities between the two branches are both divisions are focused on excellent customer service and bringing quality, in demand product to their stores, ( Full line and rack alike). The Boston location more or less has similar inventory to neighboring rack stores, (Burlington, Danvers) with minor variations. Keep in mind this store has only been open for 3 months, I guarantee in the NEAR future they will have a larger selection of high end merchandise and more full line transfers as well, so the customer can have a taste of the full line Nordstrom shopping experience. I have yet to see Jimmy Choo, Dolce & Gabbana, Prada or even Burberry for that matter at any Tj Maxx or Marshall's, the Rack does! 30 percent of rack merchandise is directly from the Nordstrom store the remaining 70 is specifically made and or distributed for the rack. All 3 original rack New England locations are very organized and extremely clean to this day,years after the grand openings. My closing statement is the Nordstrom Rack is not for everyone, many full line customers also are rack customers as well, others not so much. If your a Nordstrom Debit or credit card holder the same perks apply when using your card at the rack stored as well, great benefits.In my opinion the Nordstrom Rack is a wonderful store to shop at, on a weekly, monthly or even a few times a year basis. If people are so discusted and disappointed with the merchandise/store set up/shopping bag locations and or store decor then may I suggest filling out a comment card. Nordstrom really does extremely value feedback from their customers, so don't be shy fill one out. They are usually located at the service experience desk, so if you cannot find one ask an employee. I'm sure they would be more than happy to help you otherwise continue to shop at TJ Maxx and Marshall's. I know the Newbury Nordstrom Rack isn't going anywhere anytime soon, nor the Rack division in general. People love a bargain and there is no doubt in my mind the Nordstrom Rack is definitely a huge contender in the discounted department store venue. Cheers P. Keith read more

This is the closest NR to me and I've been shopping here for about a year and a half. Sadly I can no longer come here for clothing as they have stopped carrying the plus sized lines available at all other NR'S out there. Shoes and accessories are still on my list but this will no longer be my go to place. I am oddly very sad.... read more

This is not a Nordstrom's. Anchor this store more in the Marshall's category. You there? Great. The employees on the floor in the shoe department were amazing. They immediately tried to help, went to the back to search for more, went out of their way to find me and update me (stark contrast to Lord & Taylor whose shoe department makes me want to punch a puppy). The checkout people were extremely nice too. But while it's easy to find the employees (they wear bright green) or a good pair of shoes (they're all amazing), it was pretty hard to find a good dress or skirt. Marshalls is organized by clothing item, and Nordstrom Rack is organized by "theme" of clothing--casual, work, workout, leisure, etc. So it made it a little tough, but I still came out of the store with perfume, two pairs of shoes, and an LBD. So far, so good. read more

This review is regarding the customer service at this store. Specifically, Kevin, the manager of the shoe dept. I am so disappointed in the service at this store that I am considering NEVER shopping there again. I purchased 2 pair of shoes the other day as I was in a rush and thought I could make my final decision at home and return the pair I didn't want. I tried them on at the store and again at home on carpeting. I didn't even look at the condition of the sole when I purchased them as I was just looking for something comfortable and cute. Nothing was mentioned about the shoe condition when I purchased them. However, when I went to return them just today I was told by the dept manager on duty that they were in unacceptable condition, that they looked as they've been worn and he would not accept the return. While the sole had some dirt markings, they were not uncommon for shoes purchased at an off price retailer and certainly not unsellable condition. I explained that this was the condition they were sold to me...I only tried them on indoors and definitely had not worn them outdoors. The manager basically called me a liar and insisted they they would let not shoes in that condition stay on the selling floor. This is not true as I wanted to purchase a smaller pair, but the laces on those were frayed and torn. The manager on duty was so obviously less concerned with the shoppers experience...he let a long line of customers wait in line while he argued with a good customer about a $40 return. I have spent thousands of dollars previously at this store...but was treated with suspicion and basically called a liar when I explained that I did not cause hose marks. I have also worked in retail stores and worked as a buyer for other large national retailers...I can say with certainty there was a better, more productive way to treat a client in this situation. This store manager lost the opportunity to create a positive experience with a customer and instead has possibly lost a good customer for good. read more

Wanda is the BEST! I needed a pant suit for an interview and she helped me find one that fits. She even helped me get it tailored AND made me feel super comfortable through the entire process. Best experience! Thank you Wanda! read more

I ordered a bathing suit online for my upcoming vacation on November 17th. Placing my order on November 4th, with the promise that it would be shipping with in 1-3 days (I paid for shipping) I was confident that it would arrive with much time to spare. it is now November 14th and my bathing suit has still not even been shipped! And after talked to 3 different people on the phone who were extremely rude and one person on the online chat and not being able to resolve this issue I have decided to just cancel my order as this is just unacceptable at this point. read more