El dia 3 de abril le envie 100 dollares a mi mama y fueron recibidos en el tiempo que cubamax…read moreofrece a la habana que es de 72hr maximo, gracias por eso mi mama tuvo su regalo de cumple anos y por lo que a mi respecta estoy conforme y convencido que cada vez que necesite enviar dinero a mis familiares usare tus servicios, una vez mas gracias

Muy mal servicio. Esta compañía no ofrece garantía ni respaldo por los productos que envían…read more Contraté los servicios de Cuba Max el 24 de julio para enviar un televisor nuevo a mi abuelo en Cuba. En la oficina la atención inicial fue correcta y no tengo quejas de ello. Sin embargo, el problema comenzó cuando mi familiar recibió el televisor: llegó roto, con la pantalla completamente negra e inutilizable. Al comunicarme con las oficinas de Cuba Max para reportar la situación y buscar una solución, la respuesta fue que no tenían nada que ver y que no se hacían responsables de los daños, a pesar de que pagué incluso un envoltorio especial para garantizar que el producto llegara en óptimas condiciones. La atención al cliente en ese momento fue insensible e incluso grosera, insinuando que era mi responsabilidad por haber enviado el televisor, ya que según ellos desde el 14 de junio no cubren este tipo de pérdidas. En conclusión, pagué un servicio con la expectativa de seguridad y respaldo, pero al final entregaron un producto dañado y se desentendieron completamente. No recomiendo esta empresa: cobran por un servicio que no garantizan y no se hacen responsables de los daños.

Mala empresa, se roban las cosas que uno envía, no llegan y no responden por lo que se pierde, no…read morees confiable, y cobran demasiado, mala experiencia , ladrones!!

Read the reviews in NIca, 50 one star reviews. Never answer phone, typical bait n switch., lies…read moreabout custom "fees"(which they keep). $10 to a make a copy of a drivers license I already texted them. 2 weeks and 3 trips to Panor after shipping tshirts and candy for poor kids, we had to have customs seize the box of $50 worth of items they said customs wanted $82 in duty.(it was zero). If you enjoy getting aggrevated, dealing with lying and CARE LESS "employees". If 50 people have the same comments on reviews, it's them. You dont go to restaurants with lousy reviews, why give your hardearned $ to crooks? Oh, and one of the bags of candy was opened and all were melted after sitting in hot warehouse for 2 weeks. Promised delivery in 5 days. Only if you are f#ckin stupid.

The staff were amazing! Especially our servers Bonnie, Jedi (nickname), and Sammy, Jackie, our…read morebartender Sharmaine & our cruise director Monya! The staff really made the cruise!!! The food was delicious & presentation fantastic! Also, if you didn't want what was on the menu for the evening, there was always a pasta dish and steak that you could order anytime. There was an excellent variety of options, including the desserts!! The ship and our cabin was gorgeous! Our cabin steward worked very hard to keep the cabin fresh & clean each time we went out! The other passengers were also lovely! It's always nice meeting new friends! The couple who were in charge of musical entertainment did a terrific job day & night! The spa staff were AMAZING! Especially Miss D.! The ship was rocking and rolling quite a bit at times, but never once did I feel seasick! The excursions and ports of call were so-so. Additionally, the ship had been in dry dock for 45 days. There seemed to be a few things that either 1) we should have been informed about in advance or 2) should have been resolved before the ship left. The (3) three pools on the ship were non-operational until the last day I believe. Also, the marine net (in front) was never opened for use. That and the pools were the reason we chose this cruise, so we were quite disappointed needless to say. I definitely would cruise with the Star Clipper line again though I would prefer to go when the weather is a little warmer!

For months, I was worried about being able to enter the EU and back to the U.S. I got daily…read moreinformational emails from Schengen Visa, Never did he imagine it would be Star Clippers, not France, Spain, U.S., Portugal, that refused entry. He got to within 200 yards of the cruise ship. Taking advantage of Covid 19 to bilk their passengers is very wrong. ***** I thought I would commemorate my having survived a double heart surgery, prostate cancer radiation, and Covid-19 by going on a cruise with this sailing vessel company which promised a luxury experience in the Western Mediterranean in the fall of 2021. ***** In fact, I paid over $4,000 for a cruise from Cannes to Lisbon. The company refused to answer my email in which I questioned why the trip director flatly refused to let me board because I couldn't furnish proof a PCR test. Days before the trip began, I had emailed the requested documents (CDC card, travel insurance, etc.) to them. Thereupon I was given clearance. "The documents you have submitted are acceptable for boarding," they said. No one bothered to mention a PCR test. In the first hour of embarkation they had already refused boarding to 6passengers. Why was the PCR test requirement BURIED in a long email attachment a month before sailing and NEVER mentioned in the body of an email or in a telephone conversation with staff? Why was there no printed material ever sent, no letter expressly stating the absolute requirement on their part and the reasons for their divergence from EU protocol? Passengers from North America have a gazillion things on their mind as they prepare for an almost 2 week cruise on another continent. Surely one email several days before the start of the cruise would have saved stranded passengers like myself much heartache and not squandered months of planning and packing, as well as life savings! In fact, going to France required only a EU digital Covid certificate and double Covid vaccination. Why the company is not in alignment with EU protocol is baffling. In fact, the United States, France, Portugal do not require the PCR. An antigenic test suffices. On the Star Clippers ships, everyone, anyway, was to be wearing masks on board except on the decks, just as is the case in the US or France. In fact, he didn't even suggest an alternative, how I could meet up in the next port, etc. All he insisted on was that "since I [he] had turned away 6 passengers before me, why should he let me on board?" Obviously, he had the discretion to let me board if he had really wanted to. The two Filipino workers were just putting check-mar next to the names of passengers who had just taken the antigenic PCR test, had documentation of a double vaccination, etc. Ten minutes later, another employee, a nurse advised to meet the cruise ship the next day in Corsica and wrote instructions down on what to do. I rushed in a taxi to the airport to do the PCR, went back into Nice to find a hotel to stay overnight ($160) made air reservation ($500) to fly the next day to the port (Calvi) she said the ship would dock at during the day. I shelled out an additional $1,600 to stay in Nice and Corsica when my lodgings had already been covered by Star Clippers. The port she told me to fly to was NOT the one listed on the latest itinerary. I went straight to the dock the next day after flying to Corsica. The taxi driver said he hadn't seen any such sailing vessel all day. That same morning I had hours trying to figure out how to SMS, telephone, email, leave a message on their site in order to ascertain which city in Corsica the ship would stop at and for how long. There was no way to do this. I trusted what the nurse (standing 10 yards from the trip director) told me. She at least showed compassion. The trip director was totally indifferent to my plight and was of no help whatsoever. He was dismissive and acted as if I were asking for a refund on a $5 trinket. "No way. Now scram. I'm not interested in your problem. Do whatever you want. Why should I be concerned?" I feel totally ripped off and treated with near total indifference by star Clippers. "We got your money, now we don't owe you a thing. Go hang yourself" is their attitude. DO NOT TRUST STAR CLIPPERS OR GO ON ANY OF THEIR CRUISES. My hunch is that they overbooked the cruise intentionally, knowing and even hoping that the insistence on the PCR would throw some passengers off. Thus, they counted on turning away a certain percentage of already paid up passengers so they could overbook, including passengers whose cruises had been postponed since the shutdown. In any case, they are completely indifferent to the (plight of the) very people whose existence they financially depend on. "I've taken your money, I no longer need you." The owners threw in the extra requirement to make for lost profits from the 18 months or so there were no sailings due to the Covid shutdown. THEY'RE UNSCRUPUL

I took a big generator to send to Matanzas, Cuba to a friend and the lady in this agency told me it…read morewould take 3-4 weeks. She didn't give me a way to track it, so after 4 weeks had passed, I went there to check on its status, and it's always uncertain, before it was held in "aduanas" for days. Now she said it was out of the "aduanas" and should be delivered at any moment... the reality is that 7 weeks have pass by and nothing has arrived yet. We don't know if this is going to ever arrive, and I'm not sure how they will handle this possible lost item... The extra start is just because she has always treated me with respect, but in the end, we need the service I paid for to be delivered.

What a great hotel. Me and my 9 yr old son stayed there last weekend for 3 days. 1 Br Suite had a…read morehuge refrigerator, washer / dryer and a full kitchen. Excelent location and staff very friendly. Free valet parking was included in the price and when I requested my SUV it was ready in less than 5 min. If any one from the staff see this, can you please let me know the brand name of the shampoo and conditioner that was in the dispenser. I really liked it. Thanks!

This is not a hotel it's a motel. They advertise as free parking and there is none. When I went to…read moremy room there was no electricity. This hotel is a scam and the google reviews are fake and breakfast as well. One of the worst breakfast I've ever ate. They use so much bad quality food that it would make you sick!!

From the owner: A full service travel agency, specializing in Cuba. Sports Groups Baseball, Basketball,Water Polo…read moreand more. Religious Groups, Academics and People to People. Coordinating and planning travel in many parts of the world including the Caribbean. Our goal is to make each of our client's trips as enjoyable and hassle-free as possible. Working closely with the Cuban tour operators, we can offer assistance at every level of your travel and program needs. Our travel arrangements are catered to individuals, groups, families, educators, students, professionals and organizations, under specific or general licenses issued by the U.S. Treasury Department. Our goal is to facilitate the experience that only Cuba can offer through its culture, history, natural beauty and people.

Best prices and service!!! The travel agents have complete knowledge of whatever your vacation…read moredestination plans maybe. The travel agency offers arrangements for airlines, cruises, hotels, all-inclusive resorts and many others services other than your conventional travel agencies such as passport services.

From the owner: One of the leading providers in Affordable Customized Travel Tours and All-Inclusive Vacations to…read morePunta Cana, Riviera Maya, Cancun, Puerto Plata, Nassau,Cozumel, Panama, Turks Caicos and more with Flights Included. Escorted Tours to Cuba, Asia, Europe, and Canada. Cruises Around the World. Flight Booking Domestic and International.