First and foremost, hire Norm for your hardwood flooring needs! Norm and Jr. did an excellent job through one of the toughest times this year. Not only did they fit us into their busy schedule but preserved through an extremely tough situation. It was a regular Thursday morning, November 8, and I had just left for the office after letting Norm into my home to continue refinishing our hardwood floors in master bedroom. I received a call from him shortly after leaving and could only think something bad had happened to the project. I had not known but early that morning a horrific fire had broken out in Paradise, CA where Norm has a home, right off highway 70. That fire was come to be known as the Camp Fire. The most destructive and horrific forest fires in CA history. Anyway, when he called he just received word that the area he lived in was ordered to evacuate and asked politely if he could stop work to head up North, assess the situation, and see if he could evacuate anything in his home. Of course I agreed and urged him to get up there as fast as possible and to take additional time off if needed. When I got back home, I was expecting to see tools everywhere left in the garage/in the master bedroom, but everything was neatly put away and cleaned. I was also not expecting to have Norm show up the next day to continue the project. Talked with him early morning, November 9, and he insisted to finish the work that day. I was astonished that he came back in such a short time to finish the job and did a damn good job in the process. Norm and his team are genuine, hard working, skilled, and highly trustworthy individuals. I would highly, highly recommend using his services as he professional and cordial. I especially appreciated his communication throughout the project - from the time of scheduling, to working through a natural disaster, to finishing the job, he was always clear and concise on what was going on. It was a pleasure doing business with you and I pray that your home and belongings are safe and sound. God Bless You! read more

Norm and Jr. did exceptional work. Jr. helped us pick out the stain color, which I found to be the most difficult part of the whole process. Jr. has an art background and listens extremely well, which was obvious in seeing the finished project. It is exactly what we wanted!!!! We couldn't be happier. Exceptional customer service and just genuinely kind guys walking us through a nerve wrecking project-we know we will be happy with our refinished floors forever! You will be pleased if you work with them. Our 5 year old is still so careful with the floor cause, "the guys worked so hard to make them nice". Thanks Norm, Jr. and crew! read more

Norm and his staff did a fantastic job on our floor! I wish we had done this 10 years ago! Communication is important to us and Lynn was fantastic in answering questions, sending a quote and scheduling. Started on schedule. Finished on schedule. No hiccups. read more