I came in not really knowing what I wanted. I knew a budget that I wanted to stick with though. Jamie created a beautiful arrangement for me for the price range I was looking for. She was super friendly. We had some great conversation and laughs. They have a HUGE selection of orchids and other plants, gifts, etc. This is the perfect place to buy orchids. These aren't your junky looking orchids that you see at Home Depot or Target. Very nice quality. I appreciate everything Jamie! read more

VERY DISAPPOINTED! Their website said they're open Saturday, but we drove all the way from San Diego and found them closed. I even tried calling before going, but they don't answer the phone. I had purchased plants there before, but forget about customer service. read more

My wife loves orchids. I have purchased from this place so many times....many times through the website. Perfect if you're busy. But, if you can come out to the shop, do it! I have been coming out to the shop for the last couple of years since I retired. The selection is so good! There are literally hundreds of plants available. And, the people here are so nice! My last two visits, a lady walked with me...showed me the diff between really healthy plants, and why they are good choices. They are so knowledgeable...lots of fun...couldn't help myself...every time I walk through here, I end up getting twice as many plants as I had intended. Today I came to get my wife a couple for Valentine's Day. I found what I wanted...then another, then another. I had five by the time I got to the check out desk!! Arghh...I'll def be back...so much to choose from!! read more

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I recently ordered two orchids described as "mature size". What I received were tiny orchids in 2" pots, with root systems much smaller than expected for something sold as mature. When I emailed the company expressing disappointment, the response I received was curt and dismissive. Rather than addressing my concern, I was told the plants were "mature enough to produce a flower" and that orchids "like to be in small pots." After receiving this reply, I googled "Norman's Orchids complaints" and discovered many similar complaints. Overall, my experience left me feeling misled as a customer. If you're considering ordering online, be aware that description of "mature size" may not match what most buyers would reasonably expect, and customer support may dismiss you altogether. read more

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My purchase was not this year. It was 2025. I am confused about what is Normans & what is Orchids.com as I think they are related. Purchase for me was horrific. Wanted something really really special so I thought of orchids. Recipient in Memphis was ill in a hospital here. However Fed Ex delivered the expensive orchids to a Doctor's office Building by error which took the orchids. I contacted the company for help in opening a claim with Fed Ex when I discovered what had happened. The orchid company coldly refused to help me with the snafu saying something like; "Someone signed for the flowers. We are out of it." So cold & unprofessional in my eyes. They should have been my advocate but they didn't want repeat business. No connection to their customer. read more

Pros: Hidden gem off the beaten path Vast greenhouses to be thru We spoke with Norman's brother Eric who was creating beautiful displays for a wedding. He gave us lots of tops and tricks for orchid care They do lots of online business at orchid.com Love the history of how this business came to be Cons: Retail space could use some sprucing Hard to find stuff or employees but I get they are mostly an online business Pro tip: If you live within a reasonable driving distance, come visit and buy so you save on shipping. read more

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My WORST EVER experience with an Orchid merchant in 50+ years of growing. Placed a sizeable mail order of "mature size" plants in May 2025. Order wasn't shipped until 5 weeks later. I was promised two blooming plants in my order but they sent non-blooming ones instead. Five of the plants I received were previously bloomed plants, some without any new growths at all (not near blooming size as the "mature size" claim suggested). And, most of these had few (if any) live roots. I retuned the 5 plants (at my own cost) and after further prodding, they issued a partial refund for the returned plants. They have offered no explanation as to why the refund was a couple hundred dollars less than what I originally paid for the plants, and have been totally unresponsive to my further inquiries.. read more

Norman's Orchid Nursery - $95 "mature size" plant - previously bloomed, no new growth, and mostly dead roots. - Nurseries & Gardening Near Me - Montclair, California

I recently did another order and want to give an update. For the two plants in my last order: The new growth for the phrag matured, tried to push out a spike but blasted. There is a new growth and I am hopeful since the roots are very good. I cut out the leaves with dots soon after I notice the new growth was growing but believe the plant was not diseased. The paph put out three leaves and some roots. I am hoping it will bloom next year. I don't think it was premium mature based on how it grew. But it is healthy regardless. Overall, after a little over a year, my conclusion is that the plants are healthy but may be slightly overstated in their level of maturity. I decided to give Norman's orchid the benefit of doubt and made another order. I did send a follow up email and asked them to send strong plants. Again, the plants were shipped very fast and packed nicely. All four plants are in very nice condition. Three paphs are in moss. It surprised me a bit since last paoh was in bark. Based on how the roots were wrapped, it seems they were imported in moss, potted and grew in the nursery before being sold. The roots are firm but no new growing tip yet. I am OK with that and repotted all three paphs to suit my growing conditions. The phal was in moss as well and is definitely mature size. The media was very wet. There are lots of roots but I had to cut out quite a few unhealthy ones. I am pretty sure it will grow well after I reported it. Overall, I think this nursery will be really good if you know how to take care of orchids in your own environment and are willing to repot and condition the plants. I also think following up with an email helped my second order. Based on my two orders, In my case, I don't have a greenhouse nor use pesticides or fertilizer. I don't think the plants would have been healthy or survive if I kept them in their original media. I hope the information helps you. I know I will buy from this nursery again if I need some special varieties. I will stay with others if I can such as Sunset valley orchids, orchid dynasty and orchid hausserman etc. read more

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Be aware! I went with my parents to check out this place. After looking around for a while, my dad picked out a plant he liked. Some of the leaves were yellow so my mom asked the women who was helping us about it (she was very friendly), she told us it was normal but went and asked the male owner as well. She assured us that it was fine. We suggested that maybe we grab a different one but they assured us that it was normal and told is it was the "better" one of the two. It was a bit dark where we were at the shop but as soon as they got it home my mom noticed a bunch of odd spots on the leaves. The next day I called and a man answered the phone. I tried to explain the situation to him and he cut me off and instantly gave me attitude and then, with attitude, he said "is this a hobby plant? How were you even able to just buy one plant? We'rea wholesaler". I explained that I didnt know but that we were able to buy a plant for $45. He continued to interrupt me and I finally said "I'm sorry but I dont appreciate the attitude I'm getting. Im just trying to ask a question and get some answers". He yelled at me and then hung up. My mom ended up callimg back. They didnt answer the phone so she left a message explaining what happened while we were there and the how the plant looked. She asked for a call back and she never recieved one. The scary thing is, they were prepping for a show this weekend. Are they going to be selling fungus filled plants to unsuspecting buyers?? Id avoid this place at all cost. read more

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I purchased two orchids online. They were in bud/spike so I paid a little more. One of the orchids arrived with the spike broken off so no flowers. Highly disappointed. I emailed the support team several times with pictures but did not receive a response. They have a lovely selection but I would think twice about ordering online as they do not have the best customer service (something that seems to be a bit of a trend for this company). read more

Received several orchids as gifts. ALL of them had either Odontoglossum ringspot virus or Cymbidium mosaic virus. One also had a soft rot bacterial infection (probably a Dickeya species). read more

I went for a visit a few days ago. Orchids were nice but the owner made me feel so taken advantage of from buying from them. She spent the whole interaction non stop commenting on how much she's discounting, how she only gets a few of these plants, rare 1 in a hundred, if you don't buy today you won't find it again next time, $425 for 10 plants is such a good deal, i only take in high end clients and movie jobs, I don't even come out here for sales normally cus I don't deal with the small stuff. I mean, she would not stop with the cliche sales tactics. The plants sell themselves. I bought the plants and left feeling so gross and now, every time I look at the plants I am reminded of the interaction. It felt much like dealing with a novice car salesman from the 90's. If the business is reading this, I wish you well and continue to support you, but hope this message can offer insights on ways your customer service can improve to make each interaction a positive and supportive one for your customers. read more

Ordered 3 cattleya hybrids. Two have barely any roots, one came very dehydrated and one (and most expensive) has a fungal infection. The packaging was suboptimal, out of my experience with other nurseries, the worst. read more

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Absolutely legendary collection from generational orchid business. Go get yourself some orchids. read more

Norman's Orchid Nursery - Zygo. - Nurseries & Gardening Near Me - Montclair, California

I ordered and was forced to pay for one day shipping to a location 1.5 hours away because of how their internet shipping choices worked, OK. Then they 'forgot' to ship it. I got it the next week, not a problem. Two of the orchids were badly root bound. The cattleya hybrid was so root bound I had to cut it out of the pot and found that many of the roots were dead. There was little moss left in the roots. The plant also has black spots and they've chopped off part of the leaves. I sent the attached photo to them and received this reply, "Please be advised that the grower review the pictures. The plant has healthy roots." I paid $191 for three plants that did not look as good as orchids from big box stores. Caveat emptor read more

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I ordered a paph, had it shipped overnight, and it arrived in perfect condition the next day. Nice healthy specimen, I will take and upload a photo or two to prove it as soon as I get time. Can't wait for it to flower! Thanks Norman!! read more

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I buy all my orchids from Norman. I have been coming to this nursery for about a year now, and love the fragrant phals. All staff have been great and are very helpful. As for the negative reviews about Norman, I have never had a negative encounter with him. He is always friendly and makes it a point to greet me. So, not sure why people posted reviews like that, but I certainly have not had any negative experiences. What I can say about Norman's Orchid's is whether you are looking for amazing orchids, or need help with orchid care, this is the place to go. read more

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Great place, I've never seen so many orchids, definitely a special place. I would have liked to see prices on all of them, but they were so helpful with getting me prices on the plants I was looking at that I still am giving them 5 stars. I brought home a very beautiful looking orchid for my girlfriend that she loves. Definitely going back soon! read more

Norman's Orchid Nursery - Nurseries & Gardening Near Me - Montclair, California

I emailed and asked if they had any healthy plants to replace this bulbophyllum that is so shriveled I think its probably not going to make it. The response I got was that it is 5 plants in one. Suggesting I should just be happy with having 5 pretty much dead plants. Im doing everything I can to revive it.. . The second part of their response says that there is no fungus on the "little fairy." It definitely has some type of disease/rotting so I'm putting it in physan to see if that can help. DO NOT BUY ONLINE read more

Norman's Orchid Nursery - Email from customer support - Nurseries & Gardening Near Me - Montclair, California

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Placed an order with orchids.com a couple months ago. Packaging and delivery was fine, though the orchid was on the short end of their stated average height. On July 16, 2020, apparently they felt the need to declare to their entire email list that All Lives Matter. And imply that racial equality supporters are obnoxious. They've lost a customer for life. read more

Norman's Orchid Nursery - Their newsletter from July 16, 2020: All Lives Matter. - Nurseries & Gardening Near Me - Montclair, California

I've ordered 12 orchids from these folks. 8 or so were fine. One was in so poor health with root rot that it died. Two or three were incorrect plants. The worst came with mealy bugs (which I did not spot until several of my existing plants were infected). I am still fighting them a year later, having lost the infected orchids.com plant and two others. With a little cajoling, I was offered purchase credit for the mistakes and mealy bug plant. However, given their questionable inventory control and the mealy bigs, I won't use the credits and no longer do business with them. read more

I bought a somewhat expensive orchid being sold as a seed-grown species plant. It bloomed shortly, and the flowers are wildly different from the shown picture as well as the species parent. It is a perfect match to a known hybrid I already have. I contacted Norman's to ask if I could exchange it for one of the others or do a return since it was not what was described, and I was told it was a normal variation (it was not) and they would not accept a return. This was my first buying experience with Norman's and unless they changed their policy on my situation, I will never be a buyer there again, nor would I recommend them to anyone else. Extremely disappointed by this outcome. read more

Thank you for Judy and Eric's help on my order. I got the beautiful orchids and the premium pot at the nursery. They look so beautiful. Thank you so much for your help read more

Norman's Orchid Nursery - Nurseries & Gardening Near Me - Montclair, California

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I Would Like To Thank Norman, Jamie, Eric, & Brian For The Superb & Quality Orchid Plants That They Are Providing With Their Customers And Also To Mention Their Orchid Support / Shipping Department Karen Who Handles Customer First Attitude In A Green House/ Nursery Business That I Have Admired. Please Note That This Are All Done Online Transactions How much more if I Come & Visit Clairmont On Norman's Orchid Nursery! read more

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I bought an orchid from your nursery yesterday and there is no tag. Can you tell me what type of orchid it is? read more

Norman's Orchid Nursery - Hi, I bought an orchid from you yesterday and there was no tag. Can you tell me what type of orchid it is? - Nurseries & Gardening Near Me - Montclair, California

I purchased a Blooming Gift 3 month orchid of the month club and I have big concerns regarding the orchid that was sent to me. The price of the orchid is very small compared with what I paid for the gift club, which was less than shipping, which was around $30.00. In addition the orchid flowers died in one week. Two weeks ago, I sent an email to orchid support. I did not receive any answer, and I sent more emails. II never got any answers. I called more than 50 times, and nobody answered or called me back. It is very upsetting that nobody answers the phone or answers the email. I think this is unprofessional. read more

This is one of the oldest orchid nurseries that I've ever visited. It's run by an amazing horticulturist who has decades of experience in the field. Norman has such incredible information and breeds orchids not only for aesthetics but disease resistance as well. The value can't be beer for the large selection of incredibly rare plants that would be double the cost elsewhere. His sister Jamie assists with providing incredible eye for the best plants as well as advice to keep your orchids looking beautiful. Looking forward to getting all my rare orchids from Norman and Jamie. read more

I should have checked reviews before spending almost $100 here. Substandard quality, half rotted out root systems and haphazard packing. I notified the business and essentially got emails back saying that I should be grateful with what was sent. My fault for assuming someone who was the VP of the American Orchid Society would actually have some quality control or scruples when it comes to shipping out. Obviously does not care since he got his money. I assume repeat customers are not desired..... Never again. read more

Thanks Judy, for being so helpful with how to clip my orchid to separate into 2 orchids! I had some idea, but you were really helpful explaining. Your orchid selection is huge, so many beautiful varieties! I bought 3 new ones and am excited to see them grow! I will be back for sure! read more

Paying over $70 for 1 orchid, I thought I would have received a premium healthy-looking plant. However, that is not the case. I found a snail inside the pot, a rot back bulb, and the whole root system was covered in green slime algae. This is my second order. My first order had a problem with mealybug, but I didn't contact them because I think I can control the mealybug. This time I can't let it slide like that. I emailed them and sent them photos of the plant, but nobody has responded. Then, I called, and nobody answered the phone. WTF!!! Is it a SCAM??? read more

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I need to brag!!! I now can say I know where Orchids come from. Wait not kind of like where babies come from. The welcoming was super, I brought my lady boss to give her an eye full of what she loves the most. Might I say "MISSION ACCOMPLISHED!!" The part I loved the most was, they have concrete walk ways. It's hard for my lady boss to move her walker. Here it is handicap accessible!!! And pet friendly. Thank you for a great experience and for us it was an adventure. read more

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Worst Nursery Online. I paid over 100 dollars for orchids that looked like crap. They want to charge me an extra 30 dollars just to ship it back even after I sent them pictures of the crap they sent. Worse Customer service I have ever experienced. I am reviewing them everywhere to warn people not to buy from them. I see from other reviews I am not the only one. read more

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Ignore the bratty reviews and go. This place is fantastic! I've raised plants most of my life and yes this is one of the better nurseries in the LA area. They carry a wide range of orchid species and have a solid collection of pots and mounting barks. Every one there was kind and very helpful. Just when I thought plant shopping couldn't get much better, one of the gentlemen introduced their adorable Siamese kitten Georgie with my Mom and me. They also offered to take our photo in their Phal. area and shared great tips for growing types we had at home too. I'll be coming back soon. Thank you for a great afternoon 9.14.19 All of my plants from Norman's are thriving. The Phal hasn't stopped blooming since I got it and is starting two kikis. The Chysis doubled in size and bloomed beautifully. I need to go back soon! I've been using Green Jungle to feed t read more

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The orchid selection was pretty good, but for my first time going there, it wasn't the best experience. Not sure if I will go there again. read more

Norman's Orchid Nursery - Orchids - Nurseries & Gardening Near Me - Montclair, California

I went here today to pick up some orchids as I saw their website. I was blown away by the quality of their plants. The gentleman that helped me was friendly and helpful. Stop here first if you want superior plants. It's now my number one place for orchids now. What a great find! read more

This nursery has the most diverse collection if orchids that I have ever seen for sale. It is a couple big greenhouses that you can explore and choose from. Just visiting is a fun experience on its own. Every birthday, mother's day, and a variety of different events, I go here to buy family a beautiful orchid arrangement. With so many colors, designs and sizes the options are endless. Just know they are not your cheap orchids from Home Depot or Trader Joe's so they are a bit pricey when comparing to regular flowers. However, they aren't just flowers, but a piece of living art and whoever receives them us going to love them! If you want to save some money, buy your own pot to put the orchid arrangement together on your own. In addition, the customer service here is fantastic and the owner and workers go above and beyond to give you a pleasant experience. They also maje sure they make your bouquet perfect so that the orchids you choose look stunning. Will continue coming here for many more years. read more

Norman's Orchid Nursery - Nurseries & Gardening Near Me - Montclair, California

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I visit Norman's orchids. I pick some phal. Norman came and very rudely took it from my hand and said those are sold. I left and did not bought. I thought of buying several plants. He is " RUDE". Dont waste your time! read more

DON'T GO HERE!! Orchids and nursery are infested with mealy bugs and worst service imaginable. Even if you don't see mealy bugs on the plant you buy, every greenhouse open to the public was infested on a recent visit. Additionally when asking for help to locate something from their website orchids.com, their response was we are at lunch you can wait an hour. Better off ordering from other orchid companies that are friendly and don't have infested plants. read more

I don't have the words to express how displeased I was to receive my orchids. I will never again purchase from here. The only reason I'm giving 1 star is because I know my orchids have hope. I will let the pictures do the talking. read more

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Norman is an awful little man who happily drives away his own business. My wife and I have ordered a few orchids from their website before, but we noticed that they were always sick and infested with pests (red flag number 1-- this goes beyond the regular stress plants experience when going through the mail). Since their nursery was nearby and they had such nice pictures, we thought we'd give it one more try. We had a list of one or two orchids from their website, which we hoped we could buy in person. Bear in mind that they don't have any policy on their website for online order pick-ups, so we just went and hoped for the best. This will be important later. When we got there, the staff said that "only Norman knows" where everything is (red flag number 2-- how does an operation with twenty greenhouses and thousands of plants rely entirely on the boss's memory?). We were just going to leave and try again another day, but they said they'd see what they could do, which was very kind of them. The staff is clearly knowledgable about orchids, and they're very helpful and friendly. But they seemed to be afraid of disturbing Norman while he was preparing for some kind of "online podcast symposium." We waited while they looked for Norman. When they did find him, first he argued with his staff in Mandarin. Then he tried to fob off a completely different plant as what we actually wanted. When we let him know that this wasn't the right plant, he argued with his staff some more, then he snapped at us in English that they had twenty greenhouses and that we should have ordered online for pick-up. Then he slammed the door to the greenhouse-- yes, slammed it, like we were unwanted solicitors. The staff were very apologetic, and one reiterated their pick-up policy for us, which again, isn't written anywhere on their website. We thanked them and left. I hope it's clear that we didn't instigate a situation that merited that kind of treatment. We asked nicely, we waited when the staff told us to wait, and then all of that happened once Norman showed up. To add insult to injury, Norman's "online symposium" wasn't a big professional event-- It was a Facebook livestream, the kind that a teenager on Twitch might do while playing video games. Even if he couldn't find the time to interact with us, surely that kind of casual event wasn't worth yelling at his staff and customers? It seems to be his personal show, so evidently it was. This place is the biggest orchid game in town. If the guy at the top wasn't such a childish little Napoleon, mailing sick plants to his online customers and treating his in-person customers like dirt, we would have been glad to spend hundreds there. But now we definitely won't. read more