No stars if i could. A friend who is like a sister to me called me crying 30 mins ago because some lady named Rachel who works here threatened to harm her and the lady was not even provoked into making the threat. The threat was worded you better watch yourself girl while my sister was sipping coffee and had not even spoken to Rachel. She told me shes too scared to come back because since the threat was unprovoked she doesn't know how unstable Rachel is and that shes been nothing but nice to Rachael and the woman should have no reason to be hostile towards her. Knowing how the police are in this town neither she nor i are willing to call and make a report. If anything happens to my sister and she is harmed or attacked i will be looking at this Rachael as the culprit and i will fly down here from Nevada to be with my sister. My sister is a domestic violence survivor and she handles certain hostile personalities different than most and Rachael caused her to have a full blown panic attack and ptsd attack. This is not ok i manage a gas station here in nevada and if one of my employees had acted in such a way they would be fired and blacklisted no threat towards a customer no matter the reason is tolerated at my store it's a crying shame that it's tolerated here. Ive never left a google review in my life but this warranted a review. Travelers beware dont get gas or snacks here you dont want your kids around this woman what if your kid does something to infuriate her like sip on coffee or a soda and you end up in jail on vacation because this woman lost her cool on your kid i checked google map there is 2 other shells within 5 miles and another gas station across the street your gas options are not limited to this place and they over charge here anyway after reading a few reviews thats what i noticed Edit yes yelp does hide bad reviews so a business can pay to have bad reviews removed just like google just in a different way Fyi i reported this gas station to the federal trade commission because of the threats the employee made and i did so because the business is faking reviews on google and yelp by making bad reviews disappear read more

I have never left a google review before but here we go My brother was here last night april 16 and watched the woman behind the counter blow a fuse at a customer who was drinking coffee and not even provoking her so the lady behind the counter makes veiled threats of harm relating to WATCH YOUR BACK to the customer its not the first time that woman has been rude or hostile with a customer wonder whats wrong with her I saw the customer this morning and asked about it and if she's ok my brother told me the car she drives and i knew where to find her so she told me i have no issues with rachael its just out of nowhere that Rachael decided to get hostile with me and i was just talking to shawn Rachael had nothing to do with our conversation well i know what she means a lot of people know shawn and talk to him and a lot of people know the customer Rachael threatened because of her unique car i dont know what Rachel's problem is but rachael needs to go a lot of us are sick of her rudeness i walked in one night and Rachael was talking about how much she hates people so i walked back out and im boycotting norms until this is dealt with because i dont want to give a company business that hires people who talk about how much they hate others if you hate everyone dont work in customer service fyi we dont like you either not with that attitude honestly it was really dumb of her to go off on such a high profile customer that everyone knows and no one else has a problem with rachael really is alone on that one the thing is that womans car is so high profile if she starts going to a different gas station people will follow because unlike Rachael the owner of that car isnt a hateful person and thats why people like her read more

So reading the reviews i have to say 1 thing ive had a bad experience with rachael too and i stopped coming here shortly after she started working here she creeps me out and what the other person said about her flip flop in her moods from 1 extreme to the other sounds like shes on she's on drugs or needs mental help ive herd her talking about how much she hates people too thats what creeped me out about her than and she has a permanent angry face thats unapproachable this woman is doing the business no favors making the business look bad and heather is right about the high profile customer rachael went off on i know the car heather is talking about and yes if i saw the owner of that car at another gas station i would go there shes a pleasure to talk to and doesn't make me feel like i need I need to turn tail and run like rachael does also i started shopping at norms because of that car being there so often not sorry to say rule of politics that car practically brought norms more business on a silver platter so making the owner want to go elsewhere will bring the next business customers high profile car = more business read more

5 stars because yelp doesn't recommend one star reviews. I know the woman their employee threatened shes a sweet woman and a local political activist. Me and my wife have also had bad experiences with Rachel we have come here for years and we stopped supporting all norms stores 2 weeks ago because of her neither of us we're surprised to hear that Rachel threatened a customer. Knowing the owner of norms is greedy and doesn't care about anyone i doubt they will do anything the fact they can't keep employees says all i need to know. me and my family go to speedway now its time norms had a wake up call norms has been in a downward spiral for awhile now. They don't even have car vacuums but if they did i bet they would be the most expensive in town. read more

Just stopped to get gas and all that was available was 97 octane gas! Why do you insult the intelligence of the Hendersonville Community?? You know you have regular gas available so why do you try to intimidate the community of Hendersonville with your greedy nonsense?? Get Honest or get Closed!! You can only SCREW people for so long!! read more