I'm told after almost 3 weeks of regular transport to dialysis that I may have to wait up to 2 hours to be picked up from dialysis. Driver states this is within their parameters for Medicaid. This was never communicated to me in the beginning. I suspect they over booked and decided to let me wait. I'm not that important cause these rides are free for me. Well I've only been on Medicaid for a few months due to starting dialysis and suffering a below the knee amputation. Such disrespect. This attitude like he's doing me a favor is unacceptable. I would not recommend this "service". Horrible treatment of this customer. And to top it off, he told me he didn't care if I found other transportation and was abandoning me at dialysis today and I'd have to find my own ride back home. read more

If I could give 0 stars I would... They have hidden fees that they just come up with to charge you. It's unfortunate how they take advantage of customers and expect that is okay. Please do not use this service.. It has 0 stars for a reason!!!! read more

I work as a nurse at a care facility in the Cedar Rapids area. Norse is a wonderful company. They frequently pick-up our residents and transport them to appointments and are always prompt and polite. Their driver Jim is professional and so good with every resident. I always call them first for transport. Much more reliable than anyone else in the area. read more

Worst company in the world. Hired them to take me to doctors appointment. When they got here the van was full of air fresheners I have major breathing issues and I could not ride in the van message. I told the driver who is also the owner of the company said well you still have to pay me. I paid him because I'm vulnerable I didn't know what he might do. I would never recommend this company for anybody. read more