If you are thinking about hiring Glenn, please read the entirety of this review.
We contacted Glenn for a small bathroom renovation, floor replacement in two small bathrooms, as well as a few loose odd and end jobs around the house like replacing a ceiling fan and front porch lanterns. We had a great first impression, felt like we were on the same page, and looked forward to getting started.
As the job got started, it felt like things were moving in the right direction. We were getting progress photos and no bad news, so that seemed like a good sign.
We returned home from a trip to open our front door to an absolute mess. It took me 4+ hours of cleaning up saw dust and debris, dents were put in our expensive dining room table, caulk was left to dry on shelving (pulling up paint). I was in shock a "professional" would leave a site like that. It looked like they hadn't finished the job to be honest. I sent him a text letting him know that we were home, thinking that he still had work to complete.
We didn't hear from him for a week and a half.
In fact, one of his workers showed up to pick up a saw that he had left at our house and I had to tell him Glenn needed to contact us.
Sure enough we hear from Glenn that night. "Sorry for the radio silence", he said.
During this time we had no hot water in the bath he had installed for us, gaping holes in the grout, and numerous other questionable jobs he had completed throughout our house. We were infuriated. We asked for a walk through with him.
This is where things went from bad to DON'T HIRE GLENN.
I do a walk through with him and point out the things that weren't ok. For instance, he cut an outlet cover for a light switch in half instead of moving an outlet over an inch or two. Like with scissors. Or there's a hole in the wall above the shower faucet. Or all of the trim and crown molding he was supposed to install was either not touched at all, or he used beat up, marked up molding that was already in place.
When I confronted him about it he laughed at each thing, like what silly things to be upset over.
The language in his contract is soft, so it can be read numerous ways. However, in the state of CT, the contractor has the legal upper-hand. Please protect yourself and have an attorney review any contract you sign for whatever contractor you do hire. Please don't hire Glenn.
All of sudden, Glenn becomes a straight up nightmare.
He takes me down to the basement and points at piping and says it was a preexisting issue, that's why we don't have hot water.
That's when we learned that Glenn did not hire out any of the plumbing or electrical work that we hired him to do. HE DID IT.
Then he makes it sound like he's doing us a favor hiring a plumber to look at his work.
Plumber comes and looks at it. Says he'll talk to Glenn. We don't hear from Glenn for days. Still don't have hot water. Eventually he says that he's trying to get a hold of the plumber. I call the plumber and said plumber arrives in 20 min, says the faucet was installed incorrectly, fixes it in 5, and voila, hot water.
He sends one of his workers (really his only one, besides his sons that work for him). Still holes in grout. The crown molding and base boards look like we tried to do it instead of a professional.
Glenn does the absolute minimum he has to per his contract. Then he will go back to the 15% rule of his contract and try to get every last cent of it. So not only will you have a job that will make you want to cry when you look at it, but you're going to be shelling out hundreds of more dollars than what you expected. He charged us time and gas for picking up a anchor pole to a ceiling fan at Home Depot. He will nickel and dime you over everything. Then, when you get frustrated and ask for a bill of materials and labor, he laughs at you, and makes it sound like he did you a favor. No Glenn, you screwed over a hard working family. read more