my PT Therapist is always on time and does a great job. She listens to her patients and make them…read morefeel important. The check in staff is always welcoming as well. Thank you

ONE STAR -- WOULD GIVE ZERO IF I COULD Avoid EMERGORTHO at…read moreall costs -- especially if you're truly in pain or need compassion. I was referred to EmergoOrtho by a fill-in PCP due to a herniated disc compressing nerve roots. I already had an MRI before the appointment but was never told I needed to bring the images. When I arrived, they said they could access them. I paid a $50 copay, only to be told I needed another X-ray. The doctor came in for barely two minutes, said a steroid shot would be faster than a pack, then immediately left. I was told it needed to be scheduled and would take about a week. Meanwhile, I was told to just take Tramadol and do PT. No one followed up. I had to call them. Eventually, they set the appointment for August 5 -- nearly two weeks after my first visit. I took time off work, and had my wife do the same to drive me. But on August 4 at 3:30 PM, I got a call from Ruby saying they needed the MRI images. I asked why, since they claimed to have them last time and even did a new X-ray. She said she'd check. 20 minutes later, she called back and said they couldn't get the images from radiology and would have to cancel my appointment. Cancel -- after all that pain, waiting, time off, and insurance approval. I asked why the appointment was canceled when it was scheduled for the next day and I had done everything on my end. She was completely indifferent. I personally called the radiology provider and got through right away. They sent the images and I also drove to pick up a CD copy just in case. I called EmergoOrtho back immediately asking not to cancel my appointment. I was told Ruby was the only one who could help me. The woman said she'd have Ruby call me back that day. It's now 8:30 PM and still no call. Let me be clear -- I am a disabled veteran, in constant pain, with numb, burning fingers, unable to sleep or function properly. I served this country, and this is the level of care and compassion I get? You all should be ashamed. You clearly do not care about patients -- only copays and procedures. You dragged me through weeks of appointments, calls, and chaos, only to leave me in pain and cancel without cause. This will be the last orthopedic group I ever deal with. I wouldn't send my worst enemy here. You failed me. You failed your duty. Close the doors.

What a HORRIBLE experience for my family at Duke Orthopedic Clinic in Durham!! My niece dislocated…read moreand fractured her elbow, and a STAT referral was sent to Duke Ortho for her to be seen by a Pediatric Orthopedist due to the possibility of needing surgery (a copy was given to my sister). After waiting 3 days to hear back, someone finally contacted my sister to let her know it would be December 1st before my niece could be seen!! My sister was called back today and informed that they could see her at 1:45. After pulling my niece out of school, and driving over an hour to get to the clinic in Durham, the lady who scheduled the appointment told my sister that they had scheduled it with the wrong doctor, that the Pediatric Orthopedist wasn't in today and that they couldn't see her :(!! Not only was the lady who scheduled the appointment wrong rude to them...So was her immediate supervisor!! They then sent my sister on a wild goose chase to find another orthopedic clinic that could see her today. Thankfully Triangle Orthopedic Specialists were able to see her this afternoon...So a HUGE THANK YOU to them for working her in. Duke Healthcare should be ASHAMED...The way this has all been handled on their end has been totally UNACCEPTABLE...And you have definitely lost our business!!

Dr T Graig Derian is the best of the best.My daughter seen him one month ago and had surgery the…read morefollowing Friday of her appt with a impressive herniated disc.Let me just say he fixed her she does not have to take any pain meds at all it was immediate relief from before her surgery.This was in April 23.I recommended him as he did a back fusion on me back in 2007.I could hardly walk and had to eat pain killers to get thru the day before my surgery which he did the same Week on a Friday of my visit.I stayed 3 nights in hospital and went home and did great.I did so good I over done it and had messed it up myself bc I thought wow I feel great well I had to have it again in 6 months bc I was head strong and said wow I can get back to what I was doing before.Wring but this fine Dr redid it and this time I went by his instructions to a T and I never pulled that special made back brace off except for showers..It became a part of me.I did great again but made my mind up this brace is going to stay on I did great and he even told me about 6 months after that I could stop wearing it but I wore it another 3 months to be on the safe side bc I thought I was super woman.This Dr has the best bedside manner and he took his time to explain everything to me in depth on each visit.I couldn't walk when I firat visited his office.If it hadn't been for him and his awesome knowledge I have no ideal where I would be today.My husband recently hurt his back and we just seen Dr Derian 2 weeks ago.He is still doing as good as he was years ago taking time with each patient and I just love his bedside manner and his treatment plans for my hubby.My husband said out of the 4 surgeons he has seen for his back he has never seen any Dr that has the knowledge and manner of Dr Derian.We fill very satisfied that we finally got to see him and get his expert opinion of what treatment plan we should be on.I recommend this Dr for anyone with low back issues for he is the best in the busines.Always great outcomes from Dr Derian great work and his manner and details of explaining every detail professionalLu.He is not a Dr that says yes u have this and we gotta do this and send u on ur way.He shows u explains it draws it on paper for you.I will always go to him for any of my low back issues I wish he could also be a neck surgeon but he isn't.I relate this Dr a 10 of 10.Well worth the visit and outcomes of his work.Check him out u will not regret ur viait with him,and his staff is awesome also just as he is...