This review is of Diane Sutton, of the Cleveland Clinic's Cole Eye Institute in Oberlin. She is…read morethoroughly professional and carefully explains every aspect of your eye health. I've referred friends who have been equally pleased.

From the owner: Cleveland Clinic is one of the largest and most respected hospitals in the country. Our mission is…read moreto provide better care of the sick, investigation into their problems, and further education of those who serve. Learn more about our leadership, vision, values and model of healthcare. Every life deserves world class care. Call or visit our website for appointment information.

First of all, the staff was VERY nice and kind in this office. My complaint is after doctoring for…read moreTEN weeks and spending loads of money on appointments and prescriptions, I told them that I would like to move to another doctor (Cleveland Clinic). Dr. Thomas was very kind and gave me a referral. First visit to Cleveland Clinic, they took me off of all the meds and said that my eye virus was not active. It was just dry eye! All those weeks of doctoring with Dr. Thomas and my virus was never active. I should have known when the doctor was HAND drawing my virus when the Cleveland Clinic was taking detailed pictures. The HAND drawing should have been my sign. All that money and they don't even have the right equipment. I tried to call Dr. Thomas just to let her know that my virus was not active and she didn't even take the time to call me back. I called the accounting office asking if they could give me a discount because they didn't do ANYTHING for me, they said NO, the bill stands. Ridiculous, they could of gave me some kind of discount. Go directly to Cleveland Clinic, they are professional! I only had 2 appointments which was much cheaper than what I spent at Parschauer Eye Center.

Appointment for prescription exam, everything done by assistants including the prescription part,…read moredoctor looked my eyes & signed the script. WORST EYE EXAM IN MY LIFE!

I just recently went to see Dr. Kerry Allen as soon as I stepped foot into the office not only was…read morethe staff beyond rude but it continued to him. He made the comment after hearing why I was there that I am a contact wearer and I must not take breaks. Which I did respond back that was not true I did take breaks from my contacts. After that he did examine my eyes to reply back saying that he agreed with me that eyes were very dry despite everything I was doing and very irritated. He said that I had ocular rosacea and that it is a chronic condition that I will need to be on something for most likely and treat flare ups when needed. I thought ok so he ordered 2 eye drops for me to get miebo and Lotemax. I just want to add I drove an hour there for this appointment to. So he said I want to see you back in 3 weeks ok so I go out to schedule it and here we go with the staff the girl goes does he want to see you back or do you need to reschedule? The girl sitting behind her says loud enough for me to hear of course she wants to and does real snotty . I think I about fell over. I rescheduled and left I went to go fill the scripts back at my pharmacy they didn't have them I have been miserable with this and I wanted relief the whole point of going to see him. So I start calling around to pharmacies no one has these eye drops so I am beyond frustrated especially after the way I was treated. So I called them back and told them I was having trouble getting them and was wondering if he could call in an alternative until they could get the other ones in. The receptionist then started saying it wasn't there fault they don't know that when they order them that will happen she will check with the doctor and call me back. I didn't blame her but when she called back her solution was we have some here can you come and get them. I told her I lives hour away and I was not going to drive back there her response was can someone do it for you ummm no. I said it would of been nice to have been given these when I was there and that just made her beyond irritated at me how dare I say something like that more of less. So I asked her to check with him to see and she said ok and supposedly he said well there was nothing he could do he wasn't going to call anything else in I had my options. Here after doing research he didn't even prescribe me the right stuff and this stuff isn't even helping with the dry eyes it is for something not related to what he told me I had. If I have what he said he should of prescribed restasis eye drops and I probably could of got them and there or other things he could of ordered to to treat it instead of what he did that wasn't even indicated to treat it properly! Very disappointing never experienced this ever in my lifetime and I hate to say this cause I hate when I hear it but I work in healthcare so I know he could of done differently.