We ordered several high-end appliances for a full kitchen remodel through Edelman Plumbing Supply,…read moreincluding a BlueStar range. From the date of selection, it took roughly 16 weeks for the products to finally arrive, far longer than expected. The range was delivered on October 10th, placed in front of the kitchen opening, and the installation team returned on October 13th to complete the setup. Unfortunately, the BlueStar range arrived damaged from the manufacturer, so the installation couldn't be completed. To her credit, Pam worked hard to find a replacement and communicated a plan, but due to their limited staffing, the next available install date wasn't until October 27th. That means not only the range, but all the other appliances left unfinished from the October 13th visit, are now delayed again. For a company that commands premium pricing, the quality control and installation coordination are extremely disappointing. You can spend a lot of money here and still end up waiting months with no function. I would not recommend Edelman Plumbing Supply for appliances, delivery, or installation. The process is frustrating, slow, and poorly managed.

Scheduled an appointment with Danielle to look at bathroom plumbing fixtures...what a great…read moreexperience! I told her what I was looking for, she knew exaclty what items to present to me, plus was able to explain detailed product information I never even considered. She was super patient thru all my questions and took the time I needed to make decisions. Very refreshing to know there are still people with outstanding customer service skills out there!

I read some of the reviews for siding and windows and must say my experience with Empire has been…read morenothing but positive-from the initial sales meeting to final install. I was asked if there would be a significant other attending sales pitch meeting and I politely indicated I'm a single mom and will make the final decision myself. Yet, I understood the reason behind the inquiry and had no problems with it. The sales guy was straight to the point didn't really try to sell me the product just provided information regarding the product and answered questions I had accordingly. Which I was grateful for! He let me know that there would be about an 8-week fabrication Lead time which I was fine with. The windows did end up ready for installation within that time frame. Empire graciously set the installation date according to my schedule. And I can't rave enough about the three person team who came out and completed the install. Dave and his crew were on time, addressed my concern about placing down floor protection- which they had already anticipated. They were knowledgeable with the product and how to install the windows and the back patio door. Hard consistent workers, there was no downtime during the install. the framework after the bay window was removed was done very professionally and looks amazing. They answered my questions professionally and didn't make me feel stupid for asking very simple questions at times. I cant say enough about this crew, I hope they see this review and see how appreciative this single mom is. They cut no corners and provided exceptional install service that gives this mom a peace of mind! Plus they graciously accepted to take a photo in front of my new front windows!! Thanks Empire for the new windows and patio door!

Had windows replaced in 2020. Would never buy again from them. One window is fogged up and was told…read moreI had to pick the window up which would be a 50 minute drive. Numerous window coil springs/balances break everytime I try to tilt them out to clean the windows. The part that breaks is cheaply made. And You have to silicone the frames so they open smoothly.

These guys are outstanding! I've used them more than 10 times over the past decade on behalf of my…read moreclients. Whether it was replacing fogged glass or repairing 30-year-old Pella wood windows with rotted frames, the work has always been done professionally and at a fair price. Best of all, they show up when they say they will. As for the one-star review, my experience has been completely the opposite.

I had three windows fog up during the winter. Apex came out and gave me a fair price. They were…read moreterrific. The men were pleasant and efficient, came on time and even vacuumed up after themselves. I cannot recommend them enough.

Excellent professional replacement window company. Great experience with no pressure sales in the…read morebeginning to the actual installation! The install team worked hard and efficiently and cleaned up afterward! The installers are not subleased employees and company employees. Our installers Lou, Mike, Benny and Donovan are top notch installers! We love our new windows! We especially love the window security factor that the windows have on them to prevent theft. We will be using this company in a few weeks for our front door and sliding glass door! **Update to this last post** 8/21 we had our front door and sliding glass door replaced and the team that was sent out Calvin, Zack, Drew and Will also did a great job! Very professional and found some water damage to the floor near the old sliding door. They replaced the floor at no extra charge! love our new front door and sliding glass door! I highly recommend window universe!

Today (Thursday 8-15-24) around 3pm they came to my home in Rocky River, Ohio. Window Universe went…read moreABOVE and BEYOND. They fixed both a door and a window. Window Universe will be my first choice for windows. It turns out that they did not install the window that was broke, but they fixed it anyway.

Mark replaced a window because the seal was broken and water was coming in. The next day as I…read more walked outside I noticed the window he replaced was sticking out on on one side and not flush in the frame. Mark came out and I pointed out the issue, he denied responsibility but he agreed he would come back and flash the bottom of the window so water wouldn't come in. After two calls we set up an appointment for him to return. The next day he didn't show up when after setting up an appointment. I called him he said he had forgot and he hung up on me. He never showed up nor did he return my call. Would you want to do business with a company this company ??

Mark did a great job replacing one of our living room windows. Very personable and helpful…read more Paul H.

They did quality work and were very reasonable. I would highly recommend…read more Our job was a very large slider that needed the glass replaced. They did an excellent job.

From the owner: All types of glass replaced ( no auto ), insulated glass, patio doors, replacement windows,…read morefurniture tops, mirrors. Plate glass, storefront repair & replacement, aluminum & steel doors & related hardware. Safety glass, plexiglass & bullet resistant glass

As a homeowner, I realize that taking care of my home and updating it and maintaining it can be…read moreexpensive. I also understand that I am going to have to talk to vendors that are trying to make money off me and I am going to have to listen to their spiel and haggle with them. And then deal with several other people along the way before the job actually gets completed. After my experience with Window Nation, I don't think I can honestly recommend that anyone else purchase windows from them unless they are prepared to deal with all the hassle up until you get the actual windows. Knock on the door from an ill prepared salesman who said they were in the area that day. Had to haggle about the price and were offered coupon after coupon (price without any of the coupons was astronomical). We were offered a cruise we had to pay for (not a free cruise, only a voucher for a company that offers cruises to people who make large home improvement purchases). Huge lack of communication from the company until the actual day of the install (we had to call them several times about the cruise voucher, about a receipt, about scheduling; things were really only taken care of once the owner of the company got involved and handled things). We were given no direction to move furniture or window treatments prior to installation. Day of install was great, aside from my husband having to move all the furniture out of the way and take all the window treatments down because the installers are not allowed to do any of that, and aren't even allowed to help. Installers were professional and efficient, covered all our stuff with plastic, and didn't leave a mess behind when they left. Seriously, other than the furniture being out of place and the new windows, I would have never known they were there when I got home. So if you choose to go with this company, beware of the process prior to actually getting the windows. The installers are great, the windows are great, but the company itself and the way they handle things can give you a big headache.

We sat and listened to their sales pitch for 1.5 hours while they told us why they so professional…read moreand would do a perfect job. The two salesmen that gave us the bid looked at the window. Three people came out to do measurements. None of these people told us there would be any problems installing the window. This was for one window that was going to be installed in one day. It took two months and I had to finish the work myself. Apparently ours was the first house that they had ever done a window replacement for that had vinyl siding. They took five weeks to finish the outside of the house because they needed to order replacement parts that were damaged during removal. They needed eight weeks to get replacement woodwork for the inside because (you guessed it) they damaged it during removal. If I hadn't had to consistently call to find out the status of the job, we'd probably still be waiting to get it finished. COMPLETE AMATEUR HOUR. Do your self a favor and find someone that can do the job right.

I had an excellent experience with Zen Windows, from the initial quote to the installation process,…read moreeverything was highly professional and customer-centered. They did not waste my time with pointless/endless presentations like the other windows replacement companies. Jeff, the owner, and Tim, the installer, are both extremely knowledgeable, approachable, and friendly. I will definitely use them again.

Cleveland, Ohio. My VPN must be saying I'm from CA. This…read morecompany is straight forward honest with integrity. They told me the price with no hidden fees. They were very professional which has been a long time since I have seen men who do good business. The installer name Tim, was very polite and his assistant also was polite. They did not disrupt nor offend the neighbors by crossing any boundary lines and they worked fast. They did not make too much noise. Nothing out of the ordinary of what to be expected. They installed within the time frame they promised and payment was easy to process and straight forward. They look you in the eye which is a good sign of confidence in what they do and nothing to hide. I'm very pleased with the windows and they are excellent quality! This is truly a good company to do business with. I highly recommend! 5 star! A+