I had Turbinate Reduction Surgery last Friday and when I say the staff from front to back were…read moreexcellent. They provided excellent customer service. The staff from front to back are so compassionate about what the do. They even called me this morning to check and see how I was doing.They provided me excellent care. Thank you so much Red Hills.....Candace Watson

They don't finalize anything until they afternoon before your surgery…read more We care for a 9 yr old and a 87 yr old dementia patient. How are you supposed arrange for everyone's care like this

First, the care is great from the PA's and doctor's, really like that part of the staff. Also, at…read morethe TOC Now location, the front desk staff is great. My issue is with the autobot that TOC uses to answer the phone. It is useless and never helpful. Trying to get a real person is a hassle. Pay attention, this is how AI will replace jobs but they don't get it. Nor does it leave a positive opinion of the facility. While the care is great, just be prepared for the AI run around if you have to call for any reason.

Dr.Shores is a liar and unprofessional. My 70 year old father was referred to him and his facility…read morefor a possible pinched nerve in his neck. After physical therapy prescribed by his physician. And CT scan and XRays by his normal doctor didn't correct the finger numbing and pain in his shoulder. During the first consultation he was asked about marijuana he informed him he had a medical card and his whole tone changed. He set another appointment for a follow up testing to see if the nerve is in his shoulder or neck. My father who cares for my mother who has dementia had to bring her to my house to take care of while at the appointment. Only to find out the appointment was canceled by the doctor for what he said was for refusal of X-rays. First lie. He would have done the X-rays if asked. But they were already done within the last 6 months so the insurance would not cover anyways Which the doctor/office should know. After calling back and speaking with office personnel found out he had put other notes saying my father was drug seeking. This man has a fake hip, fake knee, cadaver bone in his ankle from a car accident over 20 years ago and arthritis from all of it and refuses to take ibuprofen for the pain. He NEVER asked for any meds. This doctor is a liability and should be banned from practicing medicine in the state.

I'd like to edit this review to say that the Dr. Paul Hartsfield called me himself on a Saturday…read moreafternoon to resolve the problem. We talked about what went wrong on Friday at his office. I am very grateful for him calling me directly and helping me to solve the issue. Dr. Paul Hartsfield in Tallahassee Florida, and his nurses, are completely negligent. They've left me without meds 2 weekends in a row. I have Covid. I'm gonna have to go back to the hospital b/c of violent coughing.

I really like Dr. Hartsfield but his staff seems to be incapable of correctly relaying messages to…read morehim or even replying to me at all. They've all been very cordial but I feel like if I'm not in the office I don't exist. I've been a patient for 2 years and all was fine until I developed some medical issues. So, I've had to switch to a new doctor.

I was able to see a doctor about my bunion within a little over a week. They have their own xray…read moremachine there so when the doctor sees you your xrays are there for him to review, just like at the dentist. Dr. Joshua Nichols explained a couple of procedures that we could pursue and answered every question I had without making me feel foolish for asking them. He has a very calming demeanor about him. The staff there is very efficient, helpful and friendly. After my surgery I found the best way to contact them was through texting. They answered me in less than an hour. I would highly recommend them.

I received exceptional care from Dr. Merritt. He listened well to my concerns. Treated my foot with…read moregentle care and followed up later in the day to check on my progress healing.

I was sent to Dr David powers. The first words out of his mouth were I'm never going to give you…read morepain killers. I have been treated for chronic pain since my 20's. He wrote a referral to Pain Management but no one in his office pursued it. I called united and got the approval. I called both Drs and gave it to them. The pm Dr said they needed up to 25 pages of records. They have not yet been sent. It was going to be may before they could see me and that was more than a month ago, who knows now. This Dr does not care about his patients, not at all! I have never written a bad review to anyone before but...don't go to him!!!! The staff is very nice though and the office is nice, A part of Southern Medical Group. He is not representative

I have a cardiologist at SMG which is a good doctor. I lost my PCP and wanted an internal medicine…read moredoctor. I tried 6 different doctors which 4 were taking new doctors. They all rejected me. I couldn't understand what for or is it som in my records. No one can give me a reason. I's sad that none would even consider. just a bunch of arrogant jerks.

I see a few reviews that only mention an office staff member not doing something with regards to…read moreprescriptions and I wanted to mention that prescriptions are refilled in several ways: You contact the pharmacist for a refill, you log onto the patient portal and submit a refill request, or you ask Dr. Smith to submit the refill while you are there in the office. I never had any issues with any of these three methods. I've been with Dr. Smith for twenty years, as has my daughter. She's always done the right thing, with thoughtful consideration of requests, a thorough knowledge of everyday healthcare issues and a concerted effort to learn more about healthcare issues that are less common. This has led to spot-on referrals to specialists as necessary. I could not begin to say enough about how delightful and wonderful Dr. Victoria Smith is as a doctor and much of her staff is pretty good as well. She does have healthcare students do their internships with her on occasion - so far, they've all been nice. As for the office staff - I, personally, have never had any issues with them. I have heard from my daughter that she doesn't always get the questions answered that she asks when she calls, but when I have her send the questions through the portal - she does get the results she wants. I'm not sure the turnover of secretaries there, so it may be the person who answered the phone when the review here was left (or when my daughter called) is not the same person anymore. I do know that judging Dr. Victoria Smith's practice based on one experience with a secretary is not a reflection of the overall experience I've had there for two decades. Also, any doctor won't know your experience with the secretary if you don't tell them. I know her well enough to know she'd have totally straightened out any situation that would impact the healthcare of her patients. She's got a huge heart.

I've never had any issues with Dr. Smith's office. When my family and I first moved to Tallahassee…read morefrom South Florida it was important for me to find an office that would help him manage my husband's diabetes and neuropathy pain. I wanted an office that would refill all of his medications including his gabapentin without having to send him to a specialist every 3 months for pain management medication. Her office has been extremely helpful and accommodating with helping his condition.

Had my first physical today and I'm already in love with the staff. It took maybe 2 weeks to become…read morea new patient and once that was situated, I was able to book an appointment the next day. The front desk staff is extremely sweet and though I'm 23 (too old to not know how to follow instructions), they made sure to go over my paperwork with me and make sure that everything was filled out correctly. My nurse ran some preliminary exams and explained which tests I'd be taking. Doctor Kathy was A M A Z I N G! She is such a pleasure to speak to. In addition to talking to me about my health, she just took a general interest in me and my personal/professional life and it was something that improved my overall experience. I'd recommend anyone to make Dr. Kathy their primary.

I'm not sure I can put into words how amazing this man and his staff are. Five stars just isn't…read moreenough for the care and compassion he has shown to our family! Home visits, emails, flexible appts, respectful of beliefs and choices, you name it he man understands it. Thank you!!!!