This place is petty and racist. I went into the office, arrived to my appointment on time, and I'm a previous patient. The girl at the front desk said she couldn't pronounce my last name, so I tried to help her, she dismissed me and got upset when I told her you can, I'll help you. She snickered in my face and then made me wait an hour, had 4 patients go ahead of me (by the way, I was the only patient when I arrived) , because she was upset. Only after I said something, they said I was next...the other front desk girl actually said, "oh I just put you down as next" and they still took another patient ahead of me, absurd. They acted as if I wasn't even in the waiting room. This is atrocious behavior from front office staff. The doctors should be made aware of this (not sure they even care). I voiced my opinion and asked for my records and said I don't want to be seen by anyone here. I asked for someone in charge to help the situation and they sent in just another office staff member, who did not identify herself as someone in charge or had the ability to resolve or care to resolve the issue, she just said to sign a document they'll mail my records and will refund me my money that I paid upfront (which I had to tell them to do, you think they'd ask, since they asked for the money ahead of time), and stated they would reverse my charge when billing department could. This person was definitely not in charge. I can't believe the doctors don't even care. If your staff isn't professional, then how can I trust the doctors that work there. When something clearly wrong is happening in your office to a patient because someone in the office is offended by their bad behavior towards the patient, just leaves a bad impression. If you go there be ready to kiss ass if your name isn't pronounceable by someone, and you try to correctly have it said, because you may be considered less of a human to be treated with dignity. I would stay way from this place. There are plenty of good doctors at other offices that would love to have my and your business and actually want to help with patients health. This was a better doctor's office before they merged with GANJ Inc., now it's just a money machine. They saw 6 patients in less than an hour (I saw them all walk out while I waited, a few that were actually sent in before me) , that's less than 10 mins a patient. How is that quality care? I'm pretty educated, a disabled U.S. Veteran with integrity, and am very upset they treated me like this? I did not appreciate and will not stand by idly and be mistreated because of some pettiness from crappy staff. Worse off is I have a serious health condition and they're supposed to help, not hurt me and they didn't even care to address the situation after I brought it up. So disappointed. Thank goodness I have a choice. Goodbye and good riddance. FYI: GANJ Inc. has 37 locations in NJ, I'd avoid them all. read more

North Jersey Gastroenterology - 1825 Route 23S - Gastroenterologist Near Me - Wayne, New Jersey

As others have said, the phone system is a disaster. I called the company twice (because my referring doctor's software gave the company phone number, not the number for this specific location) without getting a return call. When I called the third time I got a "scheduler" who told me I would have to make two appointments. I asked why. She said she didn't know but I couldn't schedule the colonoscopy until after the office visit. No one at the office could tell me why I was there, either. When the doctor (Pinn) showed up he sat down, asked me twice in two minutes if I had had a colonoscopy before, and shoved a stapled packet of papers in my face. "Get this prescription and follow our instructions, NOT the instructions on the box." I was then led over to a scheduler to make my appointment for the procedure. Total duration of interaction, less than three minutes. Doctor asked only about whether I had a prior colonoscopy. Did not ask me if I had trouble with the prep. So why did he prescribe "new" prep for procedure--which costs $200 retail--instead of "old" prep, which as a generic is $50 retail? Bottom line: I wasted two hours of my time and a $20 copay to have a doctor ignore what I said, ask no questions, prescribe for no reason a medication costing 4x more than an equally effective one, and shove a packet of papers in my face. If this is the type of pre-procedure experience you want, by all means choose this practice. read more

Go elsewhere. Anywhere. "Leave a message and we'll call you back today." Maybe. Phone system is a disaster. Couldn't make an appointment. Later, couldn't change an appointment and system hung up on me. Then they didn't call in my meds to the Rx after 3 days and I couldn't get them on the phone to fix it. Had to drive to their office and talk to them face to face to get anything resolved. TWICE! Doesn't matter how good the doctors are or how friendly the staff if you can't communicate with them. Go elsewhere. Anywhere. I did. read more

I called today simply to find out date of my last test. After waiting on hold for half an hour I finally got someone who said they'd call me back. I'm still waiting. I wish they extended this inefficiently for sending my bills. They never seem to get lost. read more

Worst staff, very mean . I'm waiting over a week for a simple Breath test result. No one can give me any update . They would call me back, that's what they say and the last time I call they hang up on me . Still waiting for Dr. Pinn to call me , not answer yet . I don't recommend this place . Unfortunately bad experience . read more

My husband came to this center. I was called after his procedure and was told to pick him up in 30 min. After waiting and hour I called the office, receptionist who seemed annoyed I called to make sure everything was okay. They told me he was good but it would be a few more minutes. After waiting an hour and 30 minutes a staff member came to my car and said it would be longer cause they lost his glasses but he was fine. How do you lose a patients belongings?!? The worse would never come here again or recommend to anyone!!! read more

I add my voice to the dissatisfaction with this practice. I am leaving after 10 years of being a patient there. This means they have gone so far downhill that I cannot recommend nor will I return. And, having told them this, they are still contacting me to schedule a procedure that I no longer need! The biggest issue for me is getting through to them. Obnoxious amount of time on hold, only to reach a live person who says she will email the staff to call me back. What? Now there is a good chance I will miss the return call and so we phone tag for a few days. Unacceptable. Not only that, the last time I had an issue it took the doctor TWO days to call me back. That's when I had enough. Also, the last time that I did visit the office in person, I felt rushed and not listened to. Very dismissive attitude. And, I'm very disappointed in the change that has happened. It didn't use to be this way here. read more

Although I was satisfied with Dr. Zangara, I was very unhappy with the fact that the follow-up visit was not included in the price of the colonoscopy procedure. I see no reason for the visit as the Dr. tells you all the information after procedure is complete. Talking with friends and family members that go to other offices, they don't have follow-up visits. I find this to be a money making scheme as it was not put into my insurance as a follow up visit, but a medical reason, resulting in a $100 charge, $25 being a co-payment. I'm sure they collected enough from the procedure itself. read more