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    North Jersey Partners - Exp Realty

    5.0 (1 review)
    Open • Open 24 hours

    Services - North Jersey Partners - Exp Realty

    Buyer's agent

    Listing agent

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    8 years ago

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    Preferred Management Inc - Middle pond with soothing LED aerator, adjacent to pool house at Hopper Ridge - Ridgewood NJ

    Preferred Management Inc

    (25 reviews)

    Poor response time to requests, rude aggressive customer service and poor internal communications.read more

    Review of Preferred Management Preferred Management has…read moreconsistently demonstrated poor communication, lack of accountability, and an unprofessional approach to building operations. As unit owners, we expect clarity, fairness, and responsible oversight. Instead, we have repeatedly encountered dismissiveness, incomplete follow‑through, and policies applied only when convenient for management. Despite notifying the superintendent about important issues, Preferred Management places full responsibility on owners while ignoring the superintendent's failures. For example, the ceiling repair was delayed for months, forcing us to hire and pay an outside contractor. Management has never acknowledged this negligence or offered reimbursement. Additionally, the superintendent frequently enters the building's units and parking areas without proper boundaries or respect for owners. He uses parking spaces at will, leaves areas unsecured, and fails to monitor tenant move‑outs--yet management still charges owners fines for "unscheduled" moves. This double standard is unacceptable. Preferred Management's responses are often curt and unhelpful, focusing on fees rather than solutions. Their unwillingness to address the superintendent's behavior or their own operational gaps shows a lack of professionalism and respect for residents. Overall, Preferred Management needs significant improvement in communication, accountability, and fairness. Owners deserve a management company that enforces rules consistently, supports residents, and takes responsibility for its own staff.

    North Jersey Partners - Exp Realty - realestatesvcs - Updated September 2026

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