Dr. K has been my primary care doctor since moving to Arizona. He is personable, he listens, and…read moremakes good recommendations. I have referred several people to him because I know that he and his team will take good care of them.

Dr. Koryakos has been my primary doctor for years and I'm happy to have him. Even last minute…read moreappointments he takes me in without a doubt. I wish his office was bigger but who cares most important thing, he is a great Doctor and never fails me. Thank you Dr. Koryakos!!!

To start with, the doctor (Chaung) is fantastic. This review should not be confused with being a…read morereview of the doctor. This review is of "HonorHealth Medical Group - North Phoenix - Primary Care". I would have liked to have given a "1" star review, but am giving them a "2" as credit for at least having the awareness and ability to recruit a good doctor. First, I was in the waiting room and called by name by the Medical Assistant "Lisa" for my annual wellness exam (annual physical) today (April 2, 2025). When I got up and walked to her she said to "have a seat - I'll be back - this is a woman". I told her I am not a woman. She said nothing, she turned around, closed the door and left me. She came back out and called my name again, this time saying there was a mistake. She said her information says I am in for a pap smear. I informed her the information cannot be incorrect if they use computers there as this must be her or another human's mistake. I explained how a computer works . . . tall/short, on/off, black/white, up/down, go/stop . . . there is only the information a human loads into a computer that makes a mistake, not a computer. Hearing of medical practices that amputate the wrong limbs of customers, I asked to "see" what is in their system to help correct it. Lisa would not show me, rather pivoting saying she is "sorry" she "confused me with a different patient". When we sat in the exam room, she asked me to confirm I am "still with CVS pharmacy". I explained I have never been with CVS pharmacy. Lisa apologized again, saying she "made a mistake" then stating my correct pharmacy name which I confirmed that second time. While she escorted me out of the examination room to the checkout counter she said she does not make mistakes, "It is just one of those (I guess she meant busy) days". All I could think about is I am glad I was not under anesthesia in for a limb amputation, therefore unable to catch their mistakes. Upon checking out, I scheduled my annual wellness exam (annual physical exam) for next year with the agent sitting at the counter. I advised the agent I just moved here from out-of-state and normally have my annual exam each January, so please schedule me for January of 2026. The agent said "all" insurance companies work off a twelve (12) month year, so I must accept my free annual wellness exam appointment date in the future "one (1) year, plus one (1) day" from today. Consequently, with the information this "HonorHealth Medical Group - North Phoenix - Primary Care" employee provided me, I accepted April 3, 2026, as the date of my next annual wellness examination appointment and left. Later that day I called my insurance company which I have been with for years and who laughed advising me I get an annual wellness exam each "benefit year", not each "twelve (12) month, plus one (1) day" period. So I called "HonorHealth Medical Group - North Phoenix - Primary Care" appointment line and had the exam date changed from April 3, 2026, to January 2, 2026. Employees at this facility are careless, not mindful and either do not provide by choice or are poorly trained in providing a positive customer experience. If Dr. Chaung ever decides to find a better organization to work for and she continues to accept my insurance carrier, I will follow her (leave "HonorHealth Medical Group - North Phoenix - Primary Care").

Been with them for years always took care of my health…read more Everyone in office our friendly never Had to wait long.

Dr. Johns is great; he really listened to my concerns and believed me about my symptoms. He was…read moreable to figure out what was wrong and treat it effectively. I have only positive things to say about him; he really spends his time with you and explains what's happening! However, I have continually had negative experiences with the office staff. Despite my great experience with Dr. Johns, I am heavily considering finding a new provider due to the difficulty in dealing with the administrative staff. When I was having difficulties with a new medication, I called the office staff to leave a message for Dr. Johns, and I never heard back. I did so again a couple days later...and again never heard back. I called a third time, and learned that the first two people hadn't even recorded the message - there was no record of it in my chart or anywhere else! Additionally, I am bombarded with advertisement emails, which you cannot unsubscribe from, because it would also unsubscribe you from appointment reminder emails. This feels like a very predatory practice for a doctor's office, especially one primarily aimed at an older audience. It feels incredibly money-grubby. Dr. Johns is incredibly helpful, but I cannot recommend the practice due to the administrative staff, who are sometimes unhelpful to the point of being actively counterproductive. All 3 of the stars I am giving are for him alone.

I would follow Ann Lacey wherever she practices, she is the best medical professional I trust. She…read moreis thorough, highly knowledgeable, and genuinely caring, which is exactly what anyone would want when it comes to their health. Her nurse assistant, Oscar, is equally outstanding, responsive, professional, and attentive. I have yet to encounter a single staff member who has not treated me with kindness, friendliness, and respect. Although I live in East Mesa, I willingly make the long drive because this level of care and treatment is truly exceptional and well worth it.

This medical group does not have a user friendly way of contact. Not very personable.read more

Dr Natasha and the whole One Medical staff are fantastic. I have had different doctors around the…read morevalley and this office just really goes above and beyond. Dr Natasha takes the time to answer questions and address concerns. She is kind and has a sense of humor. The lab is amazing. The phlebotomist does the most painless blood draws I've ever experienced and results come back quickly. Dr Natasha also explains lab results through the messaging app which is much faster and more pleasant than other offices that take a "no news is good news approach." Also, the app is great. I've used it a couple of times and it has saved me some visits to urgent care.

I can't say enough about Dr.Theodorou my family and I have been his patient for 20 years, there's…read morenever a wait you always get right in Dr.Theodorou is extremely kind he always makes you feel comfortable and will address your issues he's an amazing Dr.... I absolutely love his employees I promise you when you leave that office your sure to have a smile on your face.....

After the office of my previous physician, Parkway Medical, was taken over by Abrazzo Medical…read moregroup, who dismissed half of the medical staff ... and a bad experience at Paradise Valley Hospital (whom Abrazzo also took over), I have been very please with my new physician, Dr. Kevin Theodorou of Internal Medicine of the Valley. Between his caring approach and te thoroughness of the surgeon he recommended when he diagnosed a condition requiring surgery, I highly recommend Dr. Theodorou.

JC in your lab deserves a raise! I came in today to have blood drawn. She was happy, chatty,…read moreengaged, focused, efficient and thorough. I don't think I was in her office over two minutes and I'm not exaggerating. Not only that - I never felt a thing! I had to ask if she had inserted the needle and by the time I asked she was finished! Thank you for hiring such great people! Thank you JC!

I used to be the biggest supporter of One Medical, always encouraging everyone I knew to try them…read moreout. After they were purchased by Amazon, things took a turn. To make a long story short, here is are bullet points of what occurred: 1) Reached out to OM to ensure they accepted the new insurance plan I was considering. I was told by TWO different employees that they accepted it. 2) I used this insurance to see my doctor several times over a health concern. 3) Received a bill stating I would need to pay all out of pocket because OM didn't accept my plan. 4) Reached out to various departments at OM asking about this. After several attempts and many delays in getting someone to respond, I was finally told to speak to the office manager. 5) Office manager informed me they would look into it and see what could be done. Few weeks went by, no response. Reached out various times and finally heard back from a new office manager who told me she would look into the issue. 6) Several more weeks went by and still nothing. Left messages and emails and after about 4 months of this, was told I would need to speak to my insurance since they couldn't help me. 7) Due to the amount of time between having received the initial bill and finally being told I need to figure it out myself, I asked for them to please not send the bill to collections since I am very aware that medical offices will quickly take this route. 8) Was informed that they had already sent me to collections and there was nothing they could do about it and didn't even try to make it right by offering to refund my membership or anything else. 9) Had to pay the full bill through a collection agency which has now affect my credit all due to their staff being incompetent.