I have had congestion in my throat for 2 years now, and it has progressively gotten worse, to the…read morepoint where I can barely talk. A year ago I went to my PCP at the time, who didn't know what the issue was. She referred me to the Cummings center ENT, but did warn me that I would have to call them because they are not good about calling back. She was right. They never did. So I called them and made an appointment, waited for months. The doctor forced a wire up my nose and down my throat, had no diagnosis, and wrote a scrip for some meds my insurance didn't cover. He said try this for 3 months to see if it worked. It didn't. I made an another appointment, waited months. He still wouldn't say what the problem was, seemed to be rushing me out. He said he would schedule a voice box test. Turned out he never did. I gave up at this point. Don't waste your time or money here.

I have chronic sinusitis and have been a patient of NSENT for years. I am also a family physician…read moreso I know how to recognize excellent medical care. In the early years of my sinusitis I had effective and appropriate surgeries by Dr. Garfinkle and Dr. Mugge at NSENT with good effect. But, when my disease progressed to a truly terrible chronic infected state I was referred to the top sinus surgeon in Boston at MGH who, surprisingly, had no answers. Luckily, NSENT recruited Dr. Kevin Grafmiller to join the group to provide super-specialized sinus surgery and care. Based on his extensive training, he brought a level of sinus surgery expertise absolutely unmatched on the whole Boston area. In early 2024 he used an advanced surgical technique to clear the infection from my sinuses that I could not have found elsewhere around here. I found him to be very thoughtful, meticulous in his work, and also a very caring, very nice person who spent time to get to know me as a person. He has been very attentive and responsive throughout my recovery and I can happily say that I am totally free of the infection now and well prepared by Dr. Grafmiller to keep it that way. I am extremely grateful to have found just the doctor with the skills that I needed and am thrilled to know that we have such a uniquely skilled sinus disease expert right in our own North Shore back yard.

Just an incredible group...from the physicians, to the PA's to the hearing specialists. So…read morethorough, they found thyroid cancer while investigating something completely non-related. Dr. Colden is also a board-certified plastic surgeon. Not only did I have NO pain after the surgery, the incision was so small and precise, it is barely noticeable. Have been there several times with my elderly mother with severe hearing problems. Their staff is so considerate and patient with her. Wait time is practically nothing, which is a big thing to me.

I've seen Dr. Lauretano several times over the years for both for office visits and sinus surgeries…read moreand procedures. I can say with 100% confidence he is one of the best ENT doctors I've ever worked with. He genuinely cares about the well-being of his patients, this is what drives him and it's very evident in how he works with his patients. I'm happy to be a patient of his and I highly recommend him!

I'm 77 and have seen a few MD's in my time. Dr. Gallivan is clearly the best. She is patient,…read morecaring, skillful and responsive and always greets me with a smile. These are qualities valued by old timers.

I've known Dr. Gallivan for years. Tonsils and adenoids for one child, tubes for two others. A…read morehuge take away was the hug she gives while your kids are getting there sleepy meds before surgery because she knows how it affects us as parents. That was many years ago. over the past year it's been care for myself. the last two visits not only did she address my ENT concerns but also solved other conditions I've been experiencing. she could have easily shooed me out to the appropriate specialist (which she does want me to follow up with these other specialist for sure) but she sat with me for 45 minutes even knowing it was not an ENT issue. I left my visit with clarity and direction. I can't say enough about her expertise, bedside manner and true care for her patient. There are not enough stars to rate Dr. Gallivan!

Ricki (aka Dr. Haden) is amazing! Her kindness in helping my dad went above and beyond. My dad's…read morenote to her sums it up ... "Dear Ricki, Thank you. I appreciate very much your helping me out. Your technical and clinical skills are excellent, but your most important attribute is that you care." We are grateful for the help Ricki has provided. We couldn't have wished for a better doctor.

My 88-year-old mom has been a patient of Dr. Hayden for many years. Recently my mom's hearing aid…read moremalfunctioned and Dr. Hayden was leaving for vacation. She insisted on making time to see my mom and did not end my mom's appointment until Dr. Hayden figured out what the problem was as she did not want my mom's hearing to be compromised. Dr. Hayden goes above and beyond always. She is a relentless advocate for seniors, the underserved, and for anyone suffering from hearing loss. Dr. Hayden's professionalism, knowledge base, and kindness should be a model for all medical professionals. NE Ear, Nose, and Throat are extremely lucky to have her as such an important part of the team!

Dr. Rachel Roditi is a wonderful, caring and skillful surgeon who took extra time to explain the…read moreprocedure and answer my questions, and to talk with my husband and me about what she found during the operation. The supporting staff at the hospital were considerate and efficient. Dr. Roditi is the Best.

I saw Dr Roditi for the first time this week. She was very thorough, easy to talk to & made me feel…read morevery comfortable. In addition, the front desk staff & assistant who reviewed my medical history & vitals couldn't have been nicer.

He is absolutely the best doctor I have ever had…read more 1. Knowledge: beyond that of any doctor I have ever seen. He not only knew more than anyone else I had seen, but he also could recognize what he didn't know, and he found out on his own and got back to me. I literally had five different diagnosis from five different doctors. My illness was confusing, and he was the only one to correctly predict what I was going to experience as time went on, and how to deal with (and cure) what I had despite the lack of tests to verifiably diagnose me. He noticed within moments what no other doctor had the insight to detect. 2. Bedside manner: fantastic. I was extremely comfortable. I felt taken care of and respected. He didn't ever oversimplify or dumb down his diagnosis. He was clear, honest, and helpful in describing what he saw honestly and completely and without unnecessary lingo. He made everything extremely easy on me (He partly filled out forms for me so I didn't have to figure it out and he mailed them to me at my apartment (name, type of care etc). It was incredible how caring and how important it was to me!) They really made a great effort to make you comfortable, and give you mental ease while you're sick. 3. Wait time: Above and beyond. I always came in in the morning if I had an appointment, but there were times when I was sick with a fever and just called in hoping to see someone sometime that day. They always got me in right away with maybe a 10 minute wait! It was fantastic. I can't speak highly enough about Dr. Goldstein! I am super hard to please and kinda critical in general, but that is especially true when I'm sick. Dr. Goldstein was fantastic. I never had to worry about anything from billing to accurate information to staff remembering my history, to paperwork, to general caring atmosphere, and most of all I had confidence finally that he knew his stuff, and I was going to get well after quite a lot of searching!! My highest recommendation goes to him!

I could not agree more that Dr. Goldstein definitely has quite the personality ~ or maybe that is…read morejust with the ladies?? Funny, as I am a married gentile woman in my 40s, I never entertained the thought of an older Jewish man....... But he is quite funny and rather charming, especially when the chaos of the day finally calms down in his office. He looks you right in the eye when he speaks to you and he notices little things that either other people don't observe or don't take the time to mention. Now on to the review: The first time I went to his office I waited for hours, as they were so far behind schedule and my appointment was still mid morning. He did take the time to send me for the tests I necessary; nevertheless, he was unable to diagnose what my particular problem was. He was actually baffled. As the other Yelper indicated, he did not issue and Rx unnecessarily, which is always appreciated and he okayed my to fly. He scheduled a follow-up appointment and sent me for repeat tests, same results and still no idea of what the problem with me ears is. "We", and I say we, because I have been looking for answers as well, have looked into drug interactions and other factors and have been unable to come up with anything. Yet, the problem persists. I have my third appointment coming up soon. If he does not find a solution to my ongoing ear problem (this has been 10 months) ~ I am going to break up with him.....

My doctor was great. No complaints there…read more My co-payment was $30. I paid it with a credit card (I tried to give them cash, but they don't accept it). Days later I had remembered I had a Health Savings Account debit card. I decided to call Billing, have them refund the $30 on my credit card and charge the HSA debit instead. The transaction seemed easy. Come to find out, they never refunded the $30 on my credit card, and instead of withdrawing $30 on my debit card, they withdrew $200. I've been calling and using the portal for two weeks - simply requesting Billing to call me. The folks on the portal said Billing would call, but they haven't. Two weeks of silence. My only recourse was to file a report with the Beverly Police Dept. They'll follow up with the NSPG or the Salem Court will. An abysmal experience. If anyone has Scott Sperling (Mass General Brigham, Chair) and/or Anne Klibanski (Mass General Brigham, CEO) contact info....please share it. I want them to know my experience.

In the most polite and professional way I can put it my experience being a patient here was…read morecompletely horrendous. I live two hours away and I've chosen here despite the commute because there is no medical center near me that gives the treatment I need so I am, for lack of a better term, downright desperate. After having a prescription given to me almost a year ago, I have been calling for MONTHS to get it authorized by the doctor I saw and nothing productive has happened. Nothing. I've been hung up on twice before, I've been bounced between two offices multiple times to try and reschedule an appointment, I have stated the urgency of how I need what I am there for and still nothing has been done. My experience here has been disgustingly bad and I would urge anyone who is looking for this as a possibility to try other options because it is abhorrent how hard it is to get anything accomplished here. And this isn't even coming from just a solely outside view, I am in the medical field myself. I am extremely disappointed.