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    North Shore Tile & Marble

    5.0 (1 review)

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    6 years ago

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    Boston Kitchen Designs

    Boston Kitchen Designs

    (2 reviews)

    This is a review for work done about 4.5 years ago. I doubt much has changed but quality…read moreworkmanship will hold up over the years....Ghassan and his crew's work however, has not. The good was that Ghassan was willing to work with us on a tight time line from a large insurance payout due to water damage. It was a massive job (150,000+). The list of the bad is very long. He subcontracts basically everything, which is fine except he was not in the habit of picking great guys. The tile guy was lazy, disrespectful, and very short tempered. He smoked about 3 packs a day and discarded all the empty cartons and cigarette butts right on the drive. He dry cut TILE with a angle grinder INSIDE MY HOME. Anyone that deals with tile knows how big of a deal that is. It created a fucking huge mess and absolutely covered every last inch of things in tile dust. Oh and the tile is coming up everywhere....and we need to now fix it only 4.5 years later His carpenter was a complete hack. Some of the cuts on the finished cabinetry were some of the laziest work I have ever seen, absolutely butchered the underside of our sink cabinet because they couldn't be bothered to take the sink out which they put in too soon. Left pencil lines everywhere, No attention to detail. They consistently used our dumpster (which we paid for) to discard materials from other jobs, even after I asked them not to as it was starting to get full. The plumbers did a decent job but the fixtures that Ghassan sold us have not held up over 3 years, most of them have something wrong with them, finish flaking off, leaks even with very light use, etc... The electricians were fine but were definitely missing some attention to detail, loose outlets, bad breakers that needed replacing, etc... I also asked many time for his crews to not pull down our somewhat steep gravel driveway (because they get completely stuck every single time) and they all ignored me. I debated writing this review but every month something else that Ghassan's crew touched seems to fail on us and needs replacement (far before it normally should) I wouldn't trust him to work on my home again, and the entire experience made me paranoid to deal with new england contractors.

    I rarely write reviews on businesses, but think it is important to share my experience with others…read more I spent a lot of time and money putting together a large kitchen peninsula. I had ultracraft cabinets installed with a granite countertop. I loved the craftmanship of the cabinet install (subcontractor Tim Chase was great- and also does custom work). However, the granite came in an unfinished cut, with what I believe was an unsealed, ashy finish-- not at all what was shown to me in the showroom. I called Boston Kitchen the next day after the 8:30pm install. It took them 3-4 weeks (with me checking in with them constantly as they wouldn't get back to me in a timely fashion), for them to come out and do a color enhancement, recut, and seal my countertop. By the time the granite company came, there had been many everyday stains in the countertop. In addition, one of the soft close cabinet mechanisms didn't work and they were supposed to come out and replace it. I have discussed these issues with Jim Hippern, the manager, that there are permanent stains on my new granite counter and wanted the granite company to work on it further. He was also going to get the cabinet drawer fixed. After not getting a response and action on their part, I even disputed the claim with my credit card company. I have sent follow up emails to the manager to ask him what our next steps are for having the granite company address my permanent stains, and Jim hasn't even had the decency to respond to my emails for three weeks. All in all, I like the cabinets I picked out (even if one of the drawers doesn't work right), but would never recommend this company to work with as they have deplorable customer service. They installed an unfinished product in my kitchen and now won't own up to fixing it, nor have the decency to respond to my emails. If looking for a kitchen remodel company, look elsewhere.

    Homegoods - My husband

    Homegoods

    (18 reviews)

    $$

    Extreme makeover for all your household goods…read more.... When I relocated to Boston, it gave me the chance to remove the old and insert the new for my place. This store is awesome. It is small but it doesn't waste any space and is packed with everything you can imagine for your home, kitchen and garden. The staff here is always friendly and helpful. HG has many great variety of items and priced lower than most department stores without sacrificing quality. I have spent a small fortune here. So much in fact, I should check into buying stock into the company so I can get some of my money back. If you are looking for a house warming gift or just warming up your place HG will definitely help you look great and be easy on your wallet.

    I just sat in a 40 minute line at HomeGoods/Marshalls. There were three registers open, sometimes…read morefour when she wasn't looking for reasons not to work.. I have never seen people move so slow and not want to work in my life. There were rows of people just staring at them while they talk about Ariana Grande, current events and how soon they can get out of work tonight. I understand that the pay probably isn't great, but it's just too hard to overlook how long the line is- and how the staff blatantly couldn't care less. Upper management needs to hire more people, spend the money for better staff (and train them) or start spending some time in the store and actually put some effort in. There is no system or leadership here and it's definitely shows. Even if everything else is great, when you have to sit in a disaster for 40 minutes before leaving it leaves a really bad tasting your mouth.

    Northeast Kitchens & Stoneworks - The lower cabinets bases should've been 42 inches long. Came through at 48. I tried to re-order but they still came in wrong

    Northeast Kitchens & Stoneworks

    (9 reviews)

    The cabinets we purchased were great quality unfortunately the measurements were the issue. Had two…read morewrong cabinets, and even after the re-order they were incorrect. They have to learn how to read a tape measure! If you are going to deal with them, double check and triple check yourself, don't leave it up to them.

    Go elsewhere for semi-custom or custom cabinets…read more My wife and I considered Northeast for an upscale kitchen project in their semi-custom Candlelight line. When we priced everything out the cost ended up being the same as going with a fully custom local cabinet maker. They also had a painted door made for us 2 years ago to check the look of the door and told us it would be $100 if we ended up not going with them. We had to delay our project and picked up the door earlier this year after they got to use it for 2 years as a floor model and Lucy mentioned it had been damaged during that time. When I returned the door and informed Lucy that we were going with another cabinet maker Lucy said it was damaged and said she'd reduce the $400 (!!!) cost of the door to $150 to be "fair". Worst of all, she was condescending and accused me of using the door for another cabinet maker to copy the design which is not the case. We went elsewhere due to cost, better customization, and better customer service. If you're considering semi-customer cabinets, you can get full custom local made cabinets for the price Northeast charges. If you're considering stock cabinets you would get a much better customer service experience at Caroles (https://www.kitchenpeople.com/), we also considered Carole's and would have gone with them if we hadn't decided to go fully custom.

    North Shore Tile & Marble - contractors - Updated September 2026

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