If I could zero stars I certainly would. After being a loyal customer of over 10 years, century…read morelink deleted all of my account information and with it, lost my automatic payment info. They did not notify me and then hit me with a massive bill. They refused to try and make things right at any level. Happier than ever having canceled them and I wouldn't recommend them to my worst enemy. Shameful company. Steer clear!

Have had service 3 months. Was signed up for phone in addition to internet which I did NOT want…read more Duplicate charges on bills, but have been able to get them removed (just a pain!!) Speeds are considerably slower than they should be, and price is outrageous but being in a new area it is on par with the local competition. Customer service is my main complaint. Called about no internet in October and woman was very short and almost rude. obviously not having a good day. Received an email that my email address had changed, and when i called back found she had modified it though it was not something we discussed or that she verified. They would not give me her name or let me speak to a manager to lodge a complaint. It has happened THREE TIMES now that a cs rep has butchered my personal info when making a call for tech support. Last time was Thursday, called and scheduled a tech to come out for recurring internet problems. Sat here Friday from 8am to 4:30pm,with no call with an eta. Called and found my phone number was changed, to an out of state area code? Had it corrected and have tried multiple times to speak to a manager or file a complaint. Received an email for a customer service survey, but the link was expired the same day I received the email. Have sent several emails back and forth through the website, with canned responses that do not have anything to do with my complaint. Finally received a call from Heather today and was told there is no way to see who I spoke to on a particular day and time, the system does not log who modifies a customers information, and was told that often cs reps do not even log against a customers account when you call in. She verified my account information and AGAIN found my email address had extra characters in it. (FOURTH TIME) So obviously when they modify the email address I stop getting notifications that something has changed in my account. Giving one star because I have to give at least one star. This is by far the most unprofessional company I have ever done business with. Zero accountability and no way to reach anyone but customer service.The only reason I have not switched providers yet is that I do not want to be tied to a contract. But as today I am looking...

This is absolutely the worst company we have ever dealt with! Their customer service is terrible…read more Their online account system is terrible. If you have a problem and call them, they say they have too many calls and not enough customer service reps, which is obvious after holding for over 30 minutes. After we moved, and prior to setting up the automatic drafts again, they sent our first bill on 9/27 and told us it was past due as of 9/21. Not to mention, it took them several days to get our service turned on at our new residence. When we moved, we had to set up a new account because I couldn't log on the online account to transfer service, and their password resets didn't work. They still have my security deposit from my old account after more than a year and a half and we've had to get the utilities commission involved. All payments were drafted from our account on the due date, and the final bill has been paid. They aren't denying they owe the deposit, they just won't send it. As if this isn't enough reasons to be frustrated with them, they once accidentally debited our account for $480, when the bill was $48. It took several days to get that straightened out. Needless to say, if I had a choice, I wouldn't use Atmos. If you're looking to rent or buy in the area, I strongly suggest you look for something that will prevent you from having to deal with this horrible company.

Recently had to call and ask service for help with lighting the hot water heater and someone was…read morehere in thirty mins.Very pleased with the response and the service man who was polite and helpful.

We get our dry ice from here and the workers are always polite and chill. I appreciate them helping…read moreme out. I didn't even see the ramp the first while I came here and they helped me get it down the stairs. I (embarrassingly) noticed it EVENTUALLY so now I wheel my cooler down but still I appreciate them immensely for helping me before.

I scheduled an emergency propane delivery on December 14, with confirmation it would be completed…read moreby end of day December 16. AmeriGas did not arrive until December 17. When the driver arrived, no attempt was made to contact the adult on site to perform a required leak check. Despite this, the tank was filled without a leak check, then locked, leaving us unable to use the propane. AmeriGas has since refused or failed to send a technician to unlock the tank and complete the leak check. A follow-up visit scheduled for December 18 was missed, and customer service stated it would be another five days before anyone could come out. As a result, our home dropped to 42 degrees, and after four days without heat we were forced to leave our home with our two young children (ages 2 and 4) because it was no longer safe. Repeated calls to customer service could not be escalated to a U.S.-based supervisor, and no meaningful resolution was offered. This was not just an inconvenience -- it was a serious service failure with safety implications. I would strongly caution anyone relying on AmeriGas for emergency service. It's the 22nd, I still have no heat, my entire family is sick, and I owe this company over $400 in service charges, an additional service fee when they come back to fix the job they didn't complete and the cost of the propane.

From the owner: AmeriGas strives to provide our customers with the Safest, most Reliable and Responsive propane…read moreservice in the nation.