English language is wanting. Paperwork lacking weight of silver, silver content, and spot…read moreprice/gram/type(925 and 800). Transaction was short by half. Cannot prove it. Goods gone. $ accepted. Saw paperwork when I got home. Ashamed. I will not go there again.

A1 vendor - EXTREMELY useful resource for all things jewelry; extensively & thoroughly…read moreknowledgeable... UNCHARACTERISTICALLY HONEST; he took time to discuss our best options rather than pressure us to spend more needlessly... VERY FAST service; repairs returned ahead of schedule

Most of my stolen jewelry was at this location. I happened to get the pawn paper indirectly through…read moremy Psychiatrist. I was able to retrieve only one piece of my jewelry. I had to pay to get it back as well. I was discouraged to involve the police. This place is fine to pawn stuff but what about the victims of the stolen jewelry like myself. Even the addicts get little money for a $5,000 piece of jewelry. Therefore now there are two victims.

Great team to deal with. Always polite, very fast, and professional. Highly recommend if you need…read moresome quick cash without any issues!

I went to Hatashita for an engagement ring and subsequently, for wedding bands. While the…read moreexperience of picking up a ring was very pleasant, with the wedding bands we had the opposite: a bad, full of questions and comments experience. I wanted to do a custom ring for my wife. And after I saw a lot of jewellers (including the places in the mall) I ended my search with Hatashita. The diamonds they showed me were very nice and affordable. The custom ring that I designed for the diamond came out exquisite. I have to mention that throughout my meetings with them I haven't met the owner, Joni Hatashita. When I did meet her, it was for the wedding bands. And because my wife's wedding band had to be customized to fit the ring I gave her, she had to design the wedding band accordingly. It ended up costing us 3 times as much to just add a different shape than the round one. My wife didn't want diamonds all over the band, but only in 2 places. They put diamonds all over so when it was time to pick up the bands, hers had to stay behind for adjustments. Of course they didn't adjust the price, Joni said that they added the diamonds by mistake so the price that we paid in the beginning was the correct one. I doubt a jeweller would add more diamonds when the request isn't there, but we didn't argue too much. When we finally got the wedding band, one of the diamonds appeared darker than the rest; the engagement ring (which we left with them so that the band and the ring can be "glued" together) had a crack in the gold beneath the diamond; the area where the diamonds were put "by mistake" was not polished (we could still see the holes where the diamonds used to be). Joni argued that the diamond is darker because light falls in an angle on it (even though the corresponding diamonds on the other side are fine); the crack she had nothing to say about and she polished the surface nicely. The problem was that no matter how much we told her that we are not pleased, she wouldn't even apologize. She even argued to every point we made to change our mind. We are not impressed with her efforts to make us happy even though we dropped a lot of money in her lap. At one point we even told her "we're not looking for flaws, but we want to leave happy with the rings that we are going to wear forever" and her answer to that was "that's fine". Not to mention that we made appointments with her and even though we had to wait 45 minutes in the store for her to be available, she didn't apologize once or even seem that she noticed us. Bottom line, they have very nice jewellery if you buy from their display cases. If you need to make adjustments, be prepared to pay a few times the value of the item. And be prepared to be in a small fight with Joni if you don't like the final product. And be prepared to feel that they are doing you a favour by buying from them.

My family has been buying jewellery at Hatashita for years, and they have all been very happy with…read moretheir purchases. My father purchased my mothers engagement ring from Hatashita in 1983, and had it updated with a larger diamond a few years ago. Both of my brothers purchased their wives engagement rings at Hatashita as well. So when my time came to get engaged, there was no question as to where my fiance and I were going to purchase my ring. I had in mind the exact design I wanted, but I was afraid I was going to be to picky on what I wanted and wasn't sure it would work. I didn't want to sound like a princess either! The staff at Hatashita was extremely knowledgeable and listened to what I had to say. They made my design ideas come to life! My fiance was especially impressed, he had visited a few other stores in town before he decided to include me in the process, which I am so happy he did! The whole process was stress free and my fiance was pleased on how quick the ring was made. When I received the ring a couple weeks ago I was so happy it brought me to tears, it is more beautiful than I could have imagined!!! We will definitely be life long customers of Hatashita Diamond Centre! Thank You!!!

Use at own risk. This family claims to display all the ethical warm fuzzy things you love to feel…read morewhen spending astromically inflated prices for jewelry.... but they are definitely not ethical, In fact, they will keep your personal property when upgrading an item, then blame you for not asking where it went. Also, if you want an engagement ring that's increased 40% higher than the actual cost in order to gouge you, this is your place!

I have had many watch batteries replaced here and it's always done well and with good value. My…read moreexperience with watch battery replacement or strap adjustment happens quickly, friendly, and on the spot. They also accept tap & ApplePay. Yes, it is nestled in the corner so you can have to walk a little bit to find it. It's not usually busy, so take your time to look around and maybe you'll find your diamond in the rough.

I had a Bulova watch that was in my safety deposit box for years. It was my dads & it was inscribed…read moreby my mom in 1944. I went to several jewellery stores but no one could fix it. It meant a lot to me as my dad died when I was 4. Peter fixed it & I love it! When I went to pick it up Peter said "It was an honor to work on it". What a sweet thing to say! They really care about the customers.

Super satisfied with the service here. Got my watch battery replaced for $10 in less than 5…read moreminutes. Friendly and professional with a cute 'office dog'. Also happy that they accept Amex. Will be back!

Just had a hand crafted ring repaired at Franks and it came back a week sooner than expected and…read morelooks better than when I first purchased it. Friendly and helpful service too!

Great service and staff but very pricey was in need of my watched to be sized they fixed it right…read moreaway and free of charge so I thought great I need a ring sized so I dropped it off it was speedy service I think it was only a week and it was back it was a touch pricey for me but still amazing friendly staff would recommend