Omg! This place was awesome! Couldn't believe how accommodating they were. They had toilet paper, paper towels, towels, washer & dryer, dishsoap, dish sponge, full kitchen, tubberware, pots, pans, plates, cups, even some seasoning (salt, pepper,sugar,etc), beach bags, grill, charcoal, and the list goes on. The house it self was huge and beautiful. They really made this place look like a real HOME, not just a rental. There's 3 floors, although, we didn't really stay on the first floor. The kids went down to play the fuse ball table a few times and that was it. But the 2nd floor, which is the main floor is where everything is. Kitchen, living room, full bath, big patio that wraps around the whole living room. And that leads out to the backyard. Which leads to the Bon fire. The 3rd floor was the two separate rooms, which one had a bunk bed in, that room was big. And a full bath there. The only thing I didn't like was the towels, face towels, and hand towels. These could be replace because all the towels was so very rough, hard, and even crusty. I couldn't even wipe my hands. So, bring your own. Other than that this place was amazing! Will definitely recommend and be going back!!!! Can't wait for next summer!! read more

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Your response to my and my families negative review of your company is silly (and, hopefully, for most of you potential renters out there, completely transparent).  While there is some fact weaved into your narrative (and, also some gross misinformation), the vast majority is misleading "spin" in what we assume is an attempt to give the impression that Northern Rental Management actually cares about and values the vacation rental contracts that you enter into.  What is 100% true is that YOU made the mistake and that we, the Cote family, are doing our best to let other potential customers (and interested business protection agencies) know how you handled this situation and left a family high and dry for their 4th of July family holiday.  Calling your office and emergency number in an attempt to reach a responsible party because I hadn't actually spoken with anyone after receiving your cancelation email (never once called and hung up on anyone) is called a frantic family trying desperately to salvage the only vacation that they get throughout the year, not harassment as you referred to it.  Leaving reviews and filing a formal complaint with Home Away was our only recourse to inform the general public of our experience with your company and was only done so after it was clear that you were not willing to do anything to help us.  For purposes of factual clarity, I entered into this contract with the Owner of the property on Home Away and had several personal (and pleasant) communications with him prior to learning about Northern Rental Management taking over our contract.  When I was contacted by Northern Rental Management last Friday (one week before our vacation), it was under the guise of being asked confirm my email so that you could send me your separate rental agreement before we arrived the following week (as a mere formality). Instead of receiving a rental contract in response to that conversation, I received an email that stated that Northern Rental Management had accidentally double-booked the property, was cancelling our reservation and issuing a refund.  In response, we stated that was unacceptable and we should either be rented the property or Northern Rental Management should provide another property with at least the same amenities (namely, a private beach) at no extra cost to our family.  The only available property in the area with private beach was, of course, more expensive (there is NO inventory the week before 4th of July) and we were asking that Northern Rental Management make up the difference in cost (NOT cover the entire property)--that difference was approximately $2700.  This is a fair resolution in our view, as we would have forfeited our entire $2200 if we had cancelled in the same manner that Northern Rental Management did (and, quite frankly, we would have strongly preferred to stay in the original property that was near the rest of our family in the area, including our parents, who were also directly impacted by this mistake and lack of resolution).  At the end of the day, Home Away, Northern Rental Management, and the owner all made money on this mistake, while our family was left with nothing but a half-hearted sorry and a ruined family vacation.  Even the owner of the property was appalled and recently informed me that they were parting ways with Northern Rental Management. All of our attempted communications with you, the vast majority of which have gone unanswered, have been calm and civil. Your lack of sympathy for our situation-- and willingness to spend more time and energy on falsely disparaging our family and attempting to undermine our efforts to inform potential, future customers of our situation (which is entirely the point of online review), than you have on helping the family that you admit you wronged by your mistakes-- is sad and disheartening.  All of this could have been avoided if you were willing to take responsibility for your mistakes and do the RIGHT thing. read more

one week before our vacation nrm just cancelled my daughter's one week, paid in full, comfirmed july 4th week vacation cottage rental! never book with them. no other compensation offered, just sorry. sorry is not enough. read more

We've been planning a family vacation for weeks. My in laws booked a property and paid for it in full weeks ago. They were just informed that they double booked the property. They cancelled my family's reservation and issued a refund without providing any alternate arrangements, or even helping them to find a new place to stay. We are now less than one week away from our planned trip date, and they have no place to stay. Unbelievable. You couldn't pay me to use this incompetent company. read more

Love, love, love Northern Rental. They are so nice, responsive, professional. I always feel like I'm in good hands when I'm staying in one of their properties. I appreciate it even more, since the other main rental company for Frankfort/Beulah was terrible, and the owner was very unprofessional. So, now they are the only company I consider when planning my stay in Frankfort. read more