I placed my grandmother at this location after her stroke for rehab knowing we might have to extend…read morefor longer term care. While it is a beautiful facility and a few of their staff are very nice especially Nurse Doug who my grandmother adorned, overall I don't recommend this facility and don't have anything good to say. No one really seems to care about the care plan set, they don't communicate, they failed to give my grandmother pain medication as they said they were doing, they wouldn't get her out of bed, or encourage her to eat. Overall they just failed to give her the attention she needed. When you would go to the nurses stand for help you were ignored. I would have to say can someone assist me. Their personal conversations seemed more important. They would just sit while call buttons rang. I called the executive director twice and left messages. I never received call backs and she was rarely in when I visited to try to speak with her. I even told the Nurse Manager and Social Worker that I demanded she call me. Nothing. I think this is a major lack of staffing and leadership issue. It is time to get a new executive director. I am a firm believer that leaders lead and associates follow. Leaders are a direct reflection of their staff. It is amazing to me having moved her to Life Care of Collegedale the night and day difference. On the other hand I highly recommend Life Care of Collegedale. They take time with her. They have her up every morning. They get her out of her room. They listen to her needs. They place large bibs on her. She eats with other people in the dining room which I begged Ooltewah to do and they never did. They are friendly and attentive. They discovered a major issue with her medication right off the bat, and I could barely get the doctor at Life Care of Ooltewah to take the time to review anything. It was amazing the responds on the NextDoor when someone inquired about this location and many wrote about the same issues we had. Please do not place your love ones in their care. Also, a private room is over $3,000 per month more than Collegedale, but Life Care Collegedale has clearly been renovated. So I pose the question what am I paying for? It is clearly not service. I share this so many others don't go through the same experience my family did. I wish I had asked around before placing her at the Ooltewah location in the first place.

This facility is absolutely stunning. The staff is very friendly and knowledgeable. The rehab team…read moreis unbelievable! I just can't say enough about this wonderful place. If the need arises for you to need skilled nursing, this is the place! I highly recommend this wonderful facility!

I absolutely LOVE my primary care here. I see Ashley who is the Nurse Practitioner and she is…read moreabsolutely AMAZING. She's young, fun, and so sweet and understanding of my concerns. I'm not the biggest fan of the receptionist; she can be dry and come off as rude to me. But other than that, I absolutely love this Doctor's office and I would recommend them to any who is seeking I primary physician.

The office is nice and the staff and doctor nicole is super nice best doctor ever and very clean…read more place

Dr Bernatowicz and the nurse practitioners are all excellent. They listen and make you feel heard…read more The nursing and clerical staff are always friendly and professional.