Great place for rental of medical supplies! Manager goes above & beyond to assist! 5 Stars!!

I have good encounters with the staff at Northlake Medical Supply. I am a regular customer and appreciate the calls from the staff to remind me it's time to change out my supplies. I've been going there for years, and my service has been consistently good. I've read some of the other reviews and personally have never experienced poor customer service from their staff. I wish there was at least one day a week they'd stay open until 5:00 or even half a day Saturday. At the moment their hours are 9-4, M-F. Otherwise, they are very helpful. read more

I've always had great customer service here for my cpap supplies for the last 10 years. My insurance recently changed, unfortunately, so I am forced to settle for someone else. Northlake used to call me at regular intervals to remind me that it's time to get a new mask or filter. I'll miss them. read more

Northlake Medical is amazing. I live out of town and needed to purchase a scooter for my mom who lives in Covington. With just a phone call and a couple of texts for pictures of what was available, the transaction was done. Tammy was outstanding. She offered options, knew the products well and was extremely helpful and professional. Today my mom received her new scooter and she couldn't be happier! Thanks Northlake Medical for making this process so easy. read more

Northlake Medical Supply - My mom's new ride! - Medical Supplies Near Me - Covington, Louisiana

The customer service is absolutely terrible and the common courtesy in dealing with the staff is non-existent. After attempting to purchase a walker and was told medicare would not not pay for this type of equipment to only discover later the information given to us was wrong. Contacted Medicare directly to confirm coverage by Medicare which was approved. Re-contacted Northlake to be told by an employee that we would have to submit the paper-work ourselves to Medicare as they did not want to take the time to help with reimbursement. After trying to talk to the benefits person - who was very rude - I was told not to come to the business to discuss the situation. Asking why and was told "we do not want to create a scene". Strongly urge anyone to consider other medical sources as the service and attitude of the staff is so unprofessional it is embarrassing & sad. read more

Feel that one star is too generous here. My husband went in the day after my surgery in an almost emergency situation to pick up something I needed. Said customer service was lacking but he was sold the item without asking questions if had doctor's orders, etc. Went back about a week later with doctor's orders in hand for an item my insurance told me was covered. Northlake Medical Supply refused to take the doctor's orders for that item, made me pay for it, but did give me a small ($2-$3 discount). Again, sales person was not friendly. Checked with insurance and was told they would reimburse me for the medical equipment. Called the business (in directions from my insurance) to get codes and tax ID #. Phone call was switched to someone who quite rudely told me they weren't giving me any information. If I didn't walk in with the doctor's orders the first day, I was out of luck. I told them that was not what my insurance said. They told me I could have insurance call them but they weren't going to give it out... even to them. Thought because they had items in stock, I should go there. I will NOT return, suggest to others not to go there and will make sure that anyone in the medical field that I know in this area hears my story. Being nice to people costs nothing. read more

Called to ask a very simple question- do you have an item in stock. Was transferred 3 times. Each time the person answering responded very rude and bothered. The final person left me with "umm yea I think we have some, you can come look." read more

Place is the worst starting with the staff and going to there billing department. If you can go elsewhere.

Terrible customer service and inaccurate information. Received different information from 2 different employees. Read all paperwork if you rent anything form them, very deceiving information received from the employee I rented from. Did not return my $50 deposit. Do your research and find another medical supply in the area or online. read more

If you enjoy rude, irascible people with absolutely no customer appreciation, you will love giving these curmudgeons your business. If you're like me, the first interaction will be the last. Based on my one transaction, I think these folks enjoy treating people as rudely as they possibly can. I won't be back. Do yourself a favor and go elsewhere. read more

I'd just like to give a big thank you to the staff at Northlake Medical Supply. I've been shopping there for years, and always receive great service. The staff is always helpful and compassionate when you sometimes vent about the medical issues that brought you into the business. Northlake is always the first place I look for my family's medical supplies. I also love the convenience of Northlake's location. read more

I'm only leaving one star because it won't let me leave half a star. They do not inform you about the return policy at all. My mother bought something from this godforsaken place. She is on a fixed income, she's on oxygen, gas trouble reading the fine print, and of course they never told her about the return policy. Come to find out she didn't need what she bought, I tried twice to return it for her, half the times they're not open. They do that on purpose so you can't return the item in a timely fashion. They wouldn't even give her a store credit, they are extremely rude. We will never shop there again!!!!! read more