Stopped in the quicklane for an oil change, they were able to fit me in to a 1:30 time slot. The…read morestaff was limited due to the holiday. Very nice waiting room, quick service.

I've bought 3 vehicles from them. Did all my services with them - Ford and other brands. Never…read morehad an issue. Did collision damage repair (moderate front and rear) on my King Ranch. Nice job. Up till then very happy. Took my Toyota in for collision repair. All of a sudden over 3 months to "maybe" repair. but not now. Too busy. Mostly blamed overloaded with hail damaged cars. Then stated that the hail damages weren't as much a problem because of paintless dent removal. Wanted to redo estimate - said the 1st one was "sloppy" - meaning too low I guess. Basically refused to accept my business. Really wanted them to fix my Toyota because I liked the job on my truck. And no i didn't shoot my mouth or otherwise - just disappointed. I don't understand what happened, maybe because I pay out of pocket. Just lost a good well paying customer... never again.

Like an idiot, I didn't test drive the first car. I kinda wanted to get out of there and I figured…read morefor only three gran as long as it lasted six or twelve months then I would be fairly okay with it. As I'm driving away after the fact-- BOOM! It felt like the transmission was slipping really bad. It did this every few minutes. I took it back the next day and partly because I wasn't dumb enough to force an unsell of the car, they were pretty cool about the whole thing. I just wanted my three grand to go to a newer (than 1999) car. The next car we test drive and everything seemed fine. Ten grand (total) later and away we go. Within days one of the motor mounts went bad I took it back and again they were rather cool about it and gave me 50 percent off on parts and labor instead of 25. 200 dollars later away I go. I'm sitting in a Mechanic's office as I type this....ANOTHER six bills for a new rotor, caliper, and turn the other rear rotor. Total milage that I've driven the car? I would bet money-- less than 1,000 miles at most. I will NEVER go to Craig's auto ever again!!!

I purchased a 2014 Dodge R/T, I was told that the car all checked out, they had replaced the brakes…read moreand rotors. Less than a week of having the car, I could hear a noise coming from the front end when I went over bumps. I also had a squeaking brake when the brakes were applied. I called and left a message, no one ever returned my call. After having the car for about 6 months and hadn't put that many miles on the vehicle. I had a really bad shimmy. It needed tie rod ends, 4 axles, hubs, nuts for the hubs, sway bars, ect. mostly the whole suspension, brakes and rotors. I had not abused this car in any kind of way. The axle, hubs, and nuts were so rusty, they appeared to have been welded together with the rust. About $7000 in parts, which the rear axles are hard to find. The mechanic wants all parts before he works on it, I got ripped. I can't believe that they could tell me, "The car all checked out", and slapped an inspection sticker on it right before I drove off of the lot. I was over charged for this car, that I haven't been able to drive for months now.

This place is terrible it was sent there by my insurance adjuster, to have some body work done an…read moreother small things,we was told 10 days 35 labor hours. It has been 23 days,and I called today Monday July 7th when last Monday they said it would be ready today,I called an now they said may be looking at Friday,. By that point Saturday will be 4 weeks,how can a 10 day 35 hour job turn to 4 weeks,assuming I even got it then,bc I have called every week to be told it would be ready the next week. How can a place be that bad it underestimates a job from 10days to going on 4 weeks. I've not had a car at all can't get to work had to quit my job had no way to get back and forth at all,they was working with me when it was supposed to be a week but now they have no option but to replace me at this point,bc I have no real idea when im getting my car. My dad passed away in May,bc my car was stolen,hence why it's in shop,I wasn't there with him when he passed,he lives in Richmond VA,and no his celebration of life is the 12 Sat,and I'm sure won't have car to spread his ashes with my family in VA. I have been without a car for going on 3 months,there is no reason this job should taken this long an every single week I call back it's the next week,at this point they are milking my insurance I'm sure,all while I have to suffer and pay for it,by not being with my dad... So don't take it here wish I read these reviews,bc this place is terrible ******* IT MADE ME ADD A STAR,TRUST ME IF ADD A NEGATIVE 100000 STARS IF I COULD***

I am a one legged disabled vet, and upon entering the dealership that was very busy, I was greeted…read moreby the owner and welcomed. i was treated like the only customer they had, was treated quickly and respectfully by the staff and was able to secure the best deal possible on the vehicle. I couldn't have asked for a bet deal or service! I will continue to do business with this dealership for years to come! Great place to do business

Denzil went the extra mile to make sure I was happy with my purchase. He's become a friend of the…read morefamily, whom we stop and talk with whenever we see him in public. This is a safe place to do business. I wouldn't hesitate to go back.

Had a great experience at Mitchell Chevrolet. While on a weekend trip to the area, I walked out to…read morea flat tire on Saturday morning. Swapped to a donut, and crossed my fingers that we might pass a place who could repair the tire. Drove around the corner and spotted Mitchell. I was welcomed into the lobby by their crew and the owner helped me right away. About 20 minutes later, tire was patched, back on the car and ready to go. Mitchell saved our weekend. Thanks!

My family and I were on a vacation at Snowshoe, WV and on our departure I needed fuel in my 2022…read moreChevy 2500 Diesel truck. I did as always and pulled up to the pump with the green handle and hose. If you have a diesel you know where this is going. Yes, I put 3/4 of a tank of gasoline in my diesel truck. As we headed down the mountain the truck was acting like it had bad fuel in it so we stopped and looked at the receipt to confirm my error. I knew this was a HUGE issue and so we called the nearest Chevrolet dealership which was Mitchell Chevrolet in Marlinton, WV. One of the owners, two brothers, brought a flat bed tow truck with a rental car for my family to follow him and my truck for the hour drive back to his location. His staff immediately asked if we needed anything to drink and offered options near by if we were hungry. The waiting room was very comfortable and warm, wood burning stove kept us all cozy! What we were thinking was going to be an overnight stay turned into only a two hour job overseen by the other brother. I was very fortunate there. The owners both stayed late to see that we were able to get back on the road or to help locate accommodations if we needed to stay the night. Bottom line here is their customer service was ABOVE and BEYOND our expectations. There should be more people in today's world like everyone at Mitchell's Chevrolet!! Thank you all for the help and hospitality. Phil Ralph.

Brought in trailer tire to be swapped out onto rim. Great guy, great service! Reliable and reviews…read moreare legitimate.

Last week I brought my car in with a tire that had a slow leak. I was facing a 730-mile drive home…read moreto Massachusetts, anxious about the condition of the tire and fully prepared to purchase a new one. I was told it may be just a fixable leak - the guys not only plugged the hole but didn't charge me a penny (and judging by my MA license plate must have known I wouldn't be a repeat customer). Their honesty and professionalism was exemplary and I strongly recommend anyone living in the Summersville area to patronize these fine folks when needing tire-related services. (Incidentally, the repaired tire performed flawlessly all the way home)